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Reviews of Courtyard by Marriott Arlington Crystal City/Reagan National

3.5 out of 5
Courtyard by Marriott Arlington Crystal City/Reagan National
2899 Richmond Highway, Arlington, VA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 670 out of 1003 reviews" "
Rating 8 - Good. 193 out of 1003 reviews" "
Rating 6 - Okay. 68 out of 1003 reviews" "
Rating 4 - Poor. 40 out of 1003 reviews" "
Rating 2 - Terrible. 32 out of 1003 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Ahmad

Stayed 1 night in Apr 2024
Response from David B. General Manager on Apr 19, 2024
Hello-It looks like we had some opportunities to help you have a better experience! I would appreciate the opportunity to talk with you about your experience, so that we can learn more about ways to improve our guest experience. I hope that we have the opportunity to better serve you again in the future.

2/10 Terrible

YACINE

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from David B. General Manager on Apr 17, 2024
Hi Yacine,Thank you for staying with us, and for taking the time to rate your stay. It looks like you could have had a better experience! As we are always looking to grow and improve, I would value your feedback so that we can use it to coach our team. I hope that we have the opportunity to serve you better in the future.

10/10 Excellent

Gloria Denise

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff were exceptional and our housekeeper that took care of our room kept our room stocked us with extra towels and pillows. Our shuttle drivers to the airport were always very nice and courteous. The Starbucks and Bistro staff were always very friendly. Thank you so much!!
Stayed 2 nights in Apr 2024
Response from David B. General Manager on Apr 17, 2024
Thank you so much for staying with us, and for taking the time to rate and review your stay! I'm so delighted to read your kind comments, and very much look forward to hosting you again, in the future.

10/10 Excellent

Jonathan Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from David B. General Manager on Apr 17, 2024
Thank you for staying with us,and taking the time to rate your stay! I'm so glad to see that you had an awesome experience, and hope that we have the privilege of hosting you again in the future.

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó estar aquí, es muy limpio y bonito, solo hago la sugerencia que remodelen el lobby, se ve muy antigua toda esa área. Me gustaría que los hoteles Marriott pudieran dar la opción de habitación con colchón más firme, es difícil dormir en un colchón demasiado suave que te hundes en él.
Stayed 1 night in Apr 2024
Response from David B. General Manager on Apr 15, 2024
Thank you so much for staying with us! I appreciate you taking the time to rate your stay and to share your feedback. I hope that we have the opportunity to host you again in the future.

10/10 Excellent

ANNA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, especially when flying from DCA. Clean, safe, great staff. I would stay there again!
Stayed 1 night in Apr 2024
Response from David B. General Manager on Apr 15, 2024
Thank you for staying and for rating your stay! I'm glad to see that you had a great stay, and I look forward to seeing you again soon.

10/10 Excellent

Brenda, PROVIDENCE

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 1 night in Apr 2024
Response from David B. General Manager on Apr 11, 2024
Thank you for staying with us and for taking the time to rate your stay! I'm so glad to see that you enjoyed your time with us, and look forward to your return.

6/10 Okay

Jessica

Liked: Cleanliness
Stayed 3 nights in Apr 2024
Response from David B. General Manager on Apr 11, 2024
Thank you for staying with us, and for taking the time to rate your stay. It looks like we may have had some opportunities to make your stay more of a "wow" experience. We would love to learn more about your time with us, so that we can continue to grow and evolve.

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is SO CONVENIENTLY located to DCA!!! And SO NICE!! It feels clean and looks fresh and new!! Definitely recommend!!
Stayed 2 nights in Apr 2024
Response from David Burge. General Manager on Apr 8, 2024
Thank you so much for staying with us, and for writing such a kind review. I'm delighted to see that you had a great experience with us, and look forward to welcoming you back soon!

6/10 Okay

John

Business traveler
Liked: Cleanliness, property conditions & facilities
Waited in cold weather for the shuttle and when it arrived it only had space for 3 additional passengers. Ended up taking an Uber. Breakfast didn’t start until 7:00 AM.
Stayed 1 night in Apr 2024
Response from David B. General Manager on Apr 8, 2024
Hello, and thank you for staying with us and sharing your feedback. I am so sorry to hear about your challenge with the airport shuttle. I have sent your comments to the team that manages the shuttle at our sister property, in order to ensure that corrections are made for the future. I hope that we have the opportunity to better serve you in the future.

2/10 Terrible

Marie

Traveled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
Was not able to check in and would not give a refund… staff were not helpful… I paid for a room and wasn’t able to check in. They took my money fast thou.
Stayed 1 night in Apr 2024
Response from David B. General Manager on Apr 8, 2024
Greetings Maria, I can certainly understand your frustration. As this is a pre-paid reservation, we do require a method of identification during the check in process to ensure no fraudulent activity. Please ensure that you carry identification for any future hotel reservations in order to ensure a smooth arrival process.

8/10 Good

Adolfo J., Managua

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good quality and affordable
Stayed 3 nights in Mar 2024
Response from David B. General Manager on Apr 8, 2024
Thank you so much for staying with us, and for taking the time to rate your stay! I'm glad to see that you had a great experience, and we look forward to hosting you again in the future.

2/10 Terrible

Amber

Traveled with family and small children
Disliked: Staff & service, amenities
My main issue was with parking. They only have 2 levels of parking. So if you have a larger SUV or truck, it's hard to fit in the spots. One night, I couldn't find a spot at all and have a disabled child. Not to mention they charge $43 or $45 a night to park. Went to the desk and was told I don't know what to tell you, here's a list of parking down the street. I had to park 7 minutes away and walk back in the dark with my child. They were not very accommodating at all and tried to still charge me for the day I couldn't park.
Stayed 3 nights in Mar 2024
Response from David B. General Manger on Apr 1, 2024
Hello! Thank you for staying with us, and for taking the time to share your experience with us. I am so sorry for the experience you had with the parking in Arlington! I can certainly imagine how frustrating this experience was. Unfortunately, the parking at DCA was full, and we had a flood of cars come park in our garage! We have put steps in place to keep this from happening in the future, in order to ensure that we have sufficient spaces for our guests. I hope that we have the opportunity to better serve you again in the future.

10/10 Excellent

Venica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from David B. General Manager on Apr 8, 2024
Thank you so much for staying with us, and for taking the time to rate your stay! I'm glad to see that you had a great experience, and we look forward to hosting you again in the future.

8/10 Good

Sherrie

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from David B. General Manager on Apr 1, 2024
Thank you for staying with us, and for taking the time to rate your stay! We look forward to seeing you again in the future.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very clean, quiet, and accessible via walking.
Stayed 1 night in Mar 2024
Response from David B. General Manager on Apr 1, 2024
Thank you so much for staying with us, and for taking the time to rate and review your stay. I'm so glad to see that you had a great experience, and look forward to hosting you again, in the future.

6/10 Okay

Elizabeth

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are nicely furnished, very clean and comfortable. Nice lobby hospitality - loved the refreshing cucumber water! Some disrepair caused small inconveniences. Had to go searching other floors for a working ice machine (hint: it's on the top premium floor). A window shade was stuck halfway closed. No connectivity for TV in the morning. Gigantic dangerous pothole as you exit the driveway. But overall we were quite pleased.
Stayed 1 night in Mar 2024
Response from David B. General Manager on Apr 1, 2024
Hello, and thank you for staying with us, and for taking the time to review your stay!Thank you for your helpful feedback-I have already reviewed your comments with our team, so that we can promptly address them.I hope that we have the opportunity to host you again in the future!

10/10 Excellent

Liya

Liked: Cleanliness, staff & service, property conditions & facilities
I like that the capital bike station is just right around the corner! It's so convenient for me to ride a bike to the Tidal Basin!
Stayed 3 nights in Mar 2024
Response from David B. General Manager on Mar 28, 2024
Thank you for staying with us, and for taking the time to rate and review your stay! I'm so glad that you were able to take advantage of the conveniences of our location during the beautiful cherry blossom season. I hope that we have the privilege of hosting you again in the future.

10/10 Excellent

Sandra

Stayed 1 night in Mar 2024
Response from David B. General Manager on Apr 15, 2024
Thank you for staying and for rating your stay! I'm glad to see that you had a great stay, and I look forward to seeing you again soon.

10/10 Excellent

Megan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay! The room was clean and comfortable
Stayed 1 night in Mar 2024
Response from David B. General Manager on Mar 25, 2024
Thank you for staying with us! I'm so glad to see that you enjoyed your experience, and I hope that we have the opportunity to host you again, whenever your travel plans call for a trip to the DC area.

10/10 Excellent

Elizabeth

Stayed 1 night in Mar 2024
Response from David. B. General Manager on Apr 15, 2024
Thank you for staying and for rating your stay! I'm glad to see that you had a great stay, and I look forward to seeing you again soon.

10/10 Excellent

Aadithya Viswanath

Traveled with partner
Good stay
Stayed 2 nights in Mar 2024
Response from David B. General Manager on Mar 25, 2024
Thank you for staying with us! I'm so glad to see that you enjoyed your experience, and I hope that we have the opportunity to host you again, whenever your travel plans call for a trip to the DC area.

10/10 Excellent

William, North Attleboro

Stayed 1 night in Mar 2024
Response from David B. General Manager on Apr 8, 2024
Thank you so much for staying with us, and for taking the time to rate your stay! I'm glad to see that you had a great experience, and we look forward to hosting you again in the future.

10/10 Excellent

CRAIG

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome expirience from the time we checked in, until the time we departed.. The entire stay was phenomenal … Great selection of hotel.. Best by far…
Stayed 3 nights in Mar 2024
Response from David B. General Manager on Mar 19, 2024
Thank you so much for staying with us, and for taking the time to rate your stay. I'm so glad to see that you had such a great experience, and look forward to hosting you again in the future!

10/10 Excellent

Flora

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff made us feel welcomed the moment we arrived. They were extremely hardworking and very efficient in all aspects of our stay. They deserve a bonus! Additionally the room was immaculate! We enjoyed our stay and would stay there again. Lastly, I totally recommend purchasing your parking pass when booking the room. 5/5 stars!
Stayed 1 night in Mar 2024
Response from David B. General Manager on Mar 11, 2024
Hi Flora,Thank you so much for staying with us, and for taking the time to write such a thorough and kind review. I'm delighted to read your comments, and will certainly share with our team. I hope that we have the opportunity welcome you back again soon!

10/10 Excellent

Alba Carolina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The best hotel!!!!
Stayed 1 night in Mar 2024
Response from David B. General Manager on Mar 11, 2024
Thank you for staying with us, and for taking the time to share your feedback! I'm delighted to see that you had a fantastic experience, and look forward to hosting you again in the future.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 2 nights in Mar 2024
Response from David B. General Manager on Mar 9, 2024
Thank you for staying with us, and for taking the time to rate your stay! I hope that we have the privilege of hosting you again in the future.

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities
I had an unexpected overnight stay because I was bumped from a flight out of Regan national Airport. I had a lot of luggage having been away for six weeks. I was able to get a room at a reasonable rate. The hotel staff was terrific and helping me with my luggage and refused to accept a tip, the room was lovely had a refrigerator which I like because I like to have cold soda and milk in the morning with my coffee and best of all the coffee in the room was actually a dark roast. That’s very rare and I love strong coffee. I highly recommend that if you are going to be in the DC area or need a room near the airport this is the place to stay .
Stayed 1 night in Mar 2024
Response from David B. General Manager on Mar 9, 2024
Wow-Thank you for staying with us, and for taking the time to write such a kind and thoughtful review. I'm so delighted to read your comments, and hope that we have the opportunity to hosting you again in the future. (under better circumstances!)

10/10 Excellent

JOHN

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Mar 2024
Response from David B. General Manager on Mar 9, 2024
Thank you for staying with us, and for taking the time to rate your stay! I'm so glad to see that you enjoyed your time with us, and I hope that we have the opportunity to hosting you again, soon.

4/10 Poor

Yoseph, Rowlett

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Not very pleasant staff...
Stayed 1 night in Mar 2024
Response from David B. General Manager on Mar 9, 2024
Thank you for staying with us, and for taking the time to share your feedback. I'm so sorry to hear about your experience, and would love to learn more about your experience. Please feel free to reach out to me with more information so that I can better address the situation.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place and we liked the Bistro cafe
Stayed 1 night in Mar 2024
Response from David B. General Manager on Mar 9, 2024
Thank you for staying with us, and for taking the time to share your feedback. I'm so glad to see that you enjoyed your time with us, and I look forward to seeing you again in the future.

10/10 Excellent

Vernon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from David B. General Manager on Mar 9, 2024
Thank you for staying with us, and for taking the time to rate your stay. I'm so glad to hear that you enjoyed your stay, and look forward to seeing you again soon!

8/10 Good

Shawn, North York

It was a nice hotel, make sure to visit the bar in the neighbouring hotel.
Stayed 1 night in Feb 2024
Response from David B. General Manager on Feb 26, 2024
Thank you for staying with us, and for taking the time to rate your stay. We look forward to seeing you again in the future!

10/10 Excellent

Claudette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean and comfortable
Stayed 1 night in Feb 2024
Response from David B. General Manager on Feb 26, 2024
Thank you for staying with us, and reviewing your experience! I hope that we have the opportunity to see you again soon!

10/10 Excellent

Kaitlyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from David B. General Manager on Feb 26, 2024
Thank you for staying and for taking the time to rate your stay. I'm delighted to see that you had a great experience, and look forward to hosting you again in the future.

10/10 Excellent

JOHN

Stayed 1 night in Feb 2024
Response from David B. General Manager on Feb 26, 2024
Thank you for staying with us and for taking the time to rate your stay. I hope we have the privilege of taking care of you again in the future.

10/10 Excellent

Heather, University City

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was extremely clean & smelled amazing! Staff was friendly. Only negative parking garage is too small for amount of guest & is costly!
Stayed 2 nights in Feb 2024
Response from David B. General Manager on Feb 23, 2024
Thank you for staying with us, and for sharing this kind feedback. I'm sorry that our parking garage was unusually congested while you were here due to a local event which drove street parkers to our garage. I hope that we have the privilege of hosting you again soon.

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really loved my stay here. I will certainly be back. I wish their kitchen had a bit more variety and was open more throughout the day but overall, I was very pleased with my room, service and overall experience.
Stayed 5 nights in Feb 2024
Response from David B. General Manager on Feb 23, 2024
Thank you for staying with us, and for taking the time to share your feedback. I'm delighted to see that you enjoyed your time with us and look forward to hosting you again soon.

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from David B. General Manager on Feb 19, 2024
Thank you for staying with us, and for taking the time to rate your stay! I'm so glad to see that you enjoyed your time with us, and look forward to hosting you again, in the future.

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Feb 2024
Response from David B. on Feb 12, 2024
Thank you so much for taking the time to rate your stay! I'm so glad that you enjoyed your time with us, and look forward to hosting you again in the future.

8/10 Good

abdoul

Stayed 3 nights in Feb 2024
Response from David B. General Manager on Mar 21, 2024
Thank you for staying with us, and for taking the time to rate your stay! I'm so glad to see that you enjoyed your stay, and look forward to seeing you again soon.

10/10 Excellent

ricardo

Stayed 1 night in Feb 2024
Response from David B. General Manager on Mar 21, 2024
Thank you for staying with us, and for taking the time to rate your stay! I'm so glad to see that you enjoyed your stay, and look forward to seeing you again soon.

8/10 Good

Malinde

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from David B. General Manager on Feb 12, 2024
Thank you so much for taking the time to rate your stay! I'm so glad that you enjoyed your time with us, and look forward to hosting you again in the future.

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from David B. General Manager on Feb 12, 2024
Thank you so much for taking the time to rate your stay! I'm so glad that you enjoyed your time with us, and look forward to hosting you again in the future.

10/10 Excellent

Steve

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Hotel is in a nice area. Room is nice. 10 minute walk to restaurants. Would definitely stay here again.
Stayed 1 night in Feb 2024
Response from David B. General Manager on Feb 8, 2024
Thank you so much for staying with us, and for taking the time to rate your stay, and provide this feedback. I'm so glad to see that you enjoyed your time with us, and we look forward to hosting you again, in the future.

10/10 Excellent

Jennifer B

Stayed 2 nights in Jan 2024
Response from David B. General Manager on Mar 21, 2024
Thank you for staying with us, and for taking the time to rate your stay! I'm so glad to see that you enjoyed your stay, and look forward to seeing you again soon.

10/10 Excellent

Anthony, BROOKLYN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 2 nights in Feb 2024
Response from David B. General Manager on Feb 5, 2024
Thank you for staying with us, and for taking the time to rate your stay! I'm so glad to see that you enjoyed your time with us, and look forward to hosting you again in the future.

10/10 Excellent

Adam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 2 nights in Jan 2024
Response from David B. General Manager on Feb 2, 2024
Thank you for staying with us, and for taking the time to provide this kind feedback! I'm so glad to see that you had a great experience, and look forward to hosting you again soon!

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport
Stayed 1 night in Jan 2024
Response from David B. General Manager on Jan 29, 2024
Thanks for staying with us, and for taking the time to rate your stay. I'm so glad to see that you were able to take advantage of our convenient location close to DCA. We look forward to hosting you again int he future!

10/10 Excellent

Victoria Montes De

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service and friendliness was on point. All staff was very helpful and attentive, from front desk to housekeeping. Thank you!
Stayed 3 nights in Jan 2024
Response from David B. General Manager on Jan 29, 2024
Thank you for staying with us, and for sharing these kind comments. I'm delighted to read them and know that you had a great experience. I hope that we have the opportunity to serve you again in the future.