Exterior

Reviews of Crystal City Marriott at Reagan National Airport

3.5 out of 5
Crystal City Marriott at Reagan National Airport
1999 Richmond Highway, Arlington, VA

Reviews

8.8

Excellent

Rating 10 - Excellent. 618 out of 1000 reviews" "
Rating 8 - Good. 234 out of 1000 reviews" "
Rating 6 - Okay. 79 out of 1000 reviews" "
Rating 4 - Poor. 37 out of 1000 reviews" "
Rating 2 - Terrible. 32 out of 1000 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Laura

Liked: Amenities
Clean and quiet
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 15, 2024
Laura, we're delighted to learn that you had an enjoyable stay at Crystal City Marriott at Reagan National Airport and appreciated our seamless housekeeping services and peaceful atmosphere. We hope to be your top choice again on your next travels.

10/10 Excellent

Kate

Traveled with family
Liked: Property conditions & facilities
This was our 3rd stay here. It’s a Great location with access to The Metro right in the basement of the hotel. Staff was friendly and accommodating when I had to make a change. Rooms are clean and spacious with very comfortable beds and nice showers. Restaurant in hotel is good for breakfast and waiters were very attentive/ nice. The only minor negative is construction on the side of the hotel but still have easy access to parking garage and sidewalks. Great place to stay. We would highly recommend!
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 15, 2024
Kate, it's wonderful to hear that Crystal City Marriott at Reagan National Airport continues to provide you with a satisfactory stay. It's fantastic that the convenience of our location and the comfort of our rooms meet your expectations. We're also pleased that our team members were able to assist with your needs and that you enjoyed the dining options. The construction nearby is a temporary situation and we're glad it didn't overly affect your stay. Thank you for recommending us! We look forward to welcoming you back again.

10/10 Excellent

Jorge

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 10, 2024
Jorge, it's delightful to hear that you enjoyed your stay at the Crystal City Marriott at Reagan National Airport. Your positive comments truly make our day. We look forward to welcoming you back for another excellent experience!

10/10 Excellent

Christina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean nice, modern rooms
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 9, 2024
Christina, it's wonderful to hear you appreciated the cleanliness and contemporary style of the rooms at Crystal City Marriott at Reagan National Airport. Thank you for taking the time to share your experience. We hope to welcome you back soon.

8/10 Good

NaIeemah

Liked: Property conditions & facilities
The hotel itself was fine, I found the phone in the room, to be was very dirty, it looked as if the phone haven’t been cleaned in years. The tissue box was very dusty. Our room was next to the construction, that was across the street. Around 5:45 in the morning I assumed that’s when they started, so to try to sleep in was an impossible task.
Response from Customer Service on Apr 8, 2024
NaIeemah, thank you for sharing your thoughts. We're glad to hear that you found the Crystal City Marriott at Reagan National Airport overall satisfactory. However, we regret to hear about the concerns you had with the cleanliness of certain room amenities and the disturbance from nearby construction. Rest assured, the cleanliness of our location is a top priority and we continually strive to ensure a tranquil environment for our guests. Your feedback provides vital insight to help us improve moving forward. We hope to welcome you back in the future for a seamless experience.

8/10 Good

Ricardo Silva Tavares de

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very conveniently located near DCA, with great rooms and a lively lounge. Breakfast was okay. The area near the hotel is under construction, which means noise from 6:45 am onwards. The three elevators were always pretty busy, leading to long wait times.
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 6, 2024
Ricardo, we are glad to hear you enjoyed our great rooms and lively lounge at Crystal City Marriott at Reagan National Airport. We appreciate your patience with the development happening around the area and we are constantly working on improving our elevator service to decrease the waiting time. Your feedback regarding the breakfast quality has also been taken on board. We look forward to your next visit.

10/10 Excellent

Darren

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good transportation with the metro right under the hotel
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 6, 2024
Darren, we're delighted you appreciated the convenient transport links with the metro at the Crystal City Marriott at Reagan National Airport. Your kind words validate the strategic location we pride ourselves on. We hope to welcome you back for another excellent stay soon.

8/10 Good

Mary A

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Chrystal City Marriott is well placed for easy access to Washington D.C. and for visiting relatives in Virginia. The room was adequate for 3 adults and 2 children. The staff of the restaurant on premises were especially welcoming and helpful. The menu options offered originality in choice and presentation. In short, we would choose Crystal City Marriott again and take advantage of the bar which we didn't do this first time.
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 5, 2024
Mary, it's great to hear that our Crystal City Marriott positioned you conveniently for visiting Washington D.C. and family in Virginia. We're glad that the accommodation was fitting for your group. It's heartening to hear of your positive experience with our on-premises restaurant team members and their innovative menu. We are ecstatic to know that you're considering re-visiting us and we're eager to present our bar offerings you didn't get to explore this time.

10/10 Excellent

Alysa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Thank you
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 7, 2024
Alysa, we appreciate your simple yet impactful review! It's a pleasure knowing you had a satisfactory stay at Crystal City Marriott at Reagan National Airport. Your kind words are most valuable to us. We look forward to your next visit.

2/10 Terrible

Oleg

Traveled with partner
Disliked: Staff & service
They charged me for parking, even though I prepaid during booking. It is a huge hassle and pain getting the refund. They never even gave me a receipt that I could dispute right there. I just one day saw the charge on my card I gave them for incidentals. It took 2 calls to find out it was for parking. Now waiting for the refund.
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 8, 2024
Dear Oleg,Thank you for taking the time to share your feedback about your recent stay. We sincerely apologize for the inconvenience you experienced regarding the parking charge. This is certainly not the experience we want for our guests.We have looked into the matter and have processed a refund for the parking charge. Please note that it may take a few business days for the refund to reflect on your card. Additionally, we have addressed the lack of receipt with our team to ensure that such issues are avoided in the future.We value your feedback as it helps us improve our services. We hope to have the opportunity to welcome you back for a much-improved stay in the future.

10/10 Excellent

Mark

Liked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 2, 2024
Mark, it's fantastic to learn that you had such a positive experience at Crystal City Marriott at Reagan National Airport. We greatly appreciate your support, and our team members look forward to serving you again soon.

10/10 Excellent

Ginger

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were able to choose the floor for our room and enjoyed a great view during our stay.
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 1, 2024
Ginger, it's delightful to hear that you had an enjoyable stay at Crystal City Marriott at Reagan National Airport, particularly appreciating the captivating views from the chosen floor of your room. We're thrilled we could offer a memorable experience and look forward to your return.

10/10 Excellent

Xiu yu

Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 2, 2024
Xiu yu, it's heartening to know you had a pleasant experience at Crystal City Marriott at Reagan National Airport. We appreciate your positive rating and look forward to welcoming you back in the future. Our team members will continue to work hard to ensure you have a memorable stay.

10/10 Excellent

Mandi

Liked: Cleanliness, staff & service, property conditions & facilities
Hospitality was great!!
Stayed 3 nights in Mar 2024
Response from Customer Service on Apr 1, 2024
Mandi, we're thrilled to hear you appreciated the warm hospitality at Crystal City Marriott at Reagan National Airport. Thank you for your delightful review and we look forward to welcoming you back soon.

10/10 Excellent

Javier, TRENTON

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The place is pleasant
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 31, 2024
Javier, it's wonderful to hear you found Crystal City Marriott at Reagan National Airport to be a delightful environment. We're grateful for your feedback and hope to see you again soon.

10/10 Excellent

Briana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Friendly staff
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 1, 2024
Briana, we are thrilled to hear about your positive experience at Crystal City Marriott at Reagan National Airport. It's delightful to know our friendly team members added to your stay. We hope we'll have the pleasure of welcoming you back on your future travels!

6/10 Okay

Wing Yan

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 1, 2024
We appreciate the feedback, Wing.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.

10/10 Excellent

Chandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 1, 2024
Chandra, thank you for your high rating of Crystal City Marriott at Reagan National Airport. We're delighted to know you had a great stay with us. We look forward to welcoming you back in the future for another outstanding experience!

10/10 Excellent

Abhinav

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great.
Stayed 3 nights in Feb 2024
Response from Customer Service on Mar 30, 2024
Abhinav, thank you for sharing your experience at Crystal City Marriott at Reagan National Airport. We're thrilled you had a great time with us. We hope to welcome you back in the future for another outstanding stay.

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 31, 2024
Grace, your stellar rating for Crystal City Marriott at Reagan National Airport is greatly appreciated. It's wonderful to know that your experience with us met your expectations. We look forward to your next visit. Keep soaring with us!

10/10 Excellent

Raymond

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and easy access to the Metro and other areas.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 30, 2024
Raymond, it's fantastic to hear that you found the Crystal City Marriott at Reagan National Airport's location to be beneficial and that accessing the Metro was a breeze for you. We aim to provide a convenient experience for our guests and love knowing we met that objective for you. We look forward to welcoming you back next time your travels bring you to our area.

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked same day for a reasonable price for one night! Check-in was super easy and had access to free parking and complimentary breakfast buffet. The rooms were really nice and comfortable! Overall, great over night stay and not far from all the monuments/buildings!! I would stay here when I am in town again!
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 30, 2024
Melissa, we're pleased to hear that your stay at Crystal City Marriott at Reagan National Airport was seamless and enjoyable. It's wonderful you appreciated our comfortable rooms, easy check-in process, and convenient location. We look forward to welcoming you again the next time you're in town.

8/10 Good

Janice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet and comfortable. Breakfast is available not included. FYI….. I missed that and paid for a breakfast that in my opinion was self service and should have been included in the room price.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 27, 2024
Janice, it's great to hear you found the Crystal City Marriott at Reagan National Airport clean, quiet and comfortable. We apologize for any confusion about breakfast, but we're delighted that you enjoyed your overall stay. We would highly appreciate your continued support and look forward to your next visit.

10/10 Excellent

Tarshan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only downfall was that the daily parking fee is expensive but couldn’t be avoided because there wasn’t any street parking due to the construction in the area. However, the room was very spacious and clean! I’d definitely recommend this hotel.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 27, 2024
Tarshan, it's great to hear that you found your stay at the Crystal City Marriott at Reagan National Airport satisfying, particularly appreciating our spacious and clean rooms. We understand that the cost of parking gave you pause and we're grateful for your understanding regarding the challenges posed by local construction. We're pleased that despite this, you would still recommend our hotel. We appreciate your feedback and look forward to welcoming you back.

10/10 Excellent

Cathy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was pleasant and kind
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 25, 2024
Thanks for the fantastic review, Cathy!It's excellent you had such an amazing stay at Crystal City Marriott at Reagan National Airport! We're delighted our team made you feel so welcome and valued during your time in our hotel. We endeavor to go above and beyond to ensure our guests have a memorable experience. That's what we like to see!We can't wait until your next visit so we can share another fantastic experience with you soon!

10/10 Excellent

Naomi

Liked: Cleanliness, staff & service, property conditions & facilities
Great professional staff
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 25, 2024
Thank you for the outstanding review, Naomi!We're delighted your experience at Crystal City Marriott at Reagan National Airport was so wonderful! We strive to make all of our guests feel welcome and relaxed during their time with us. It's fantastic our team could accommodate your needs and assist you in any way possible. We aim to please and your praise lets us know we're doing our job!We look forward to sharing another amazing experience with you soon!

10/10 Excellent

john, Naperville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy checkin and clean premises.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 24, 2024
John, it's a delight to know your check-in was smooth and you found the Crystal City Marriott at Reagan National Airport immaculate. We always strive for efficient service and a pristine environment for our guests. We anticipate your next visit!

10/10 Excellent

PJ

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and close to the airport with a great shuttle service. Place was clean and very nice.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 19, 2024
PJ, it's a delight to know you appreciated your stay at the Crystal City Marriott at Reagan National Airport. We're pleased our proximity to the airport and the shuttle service added convenience to your trip. Ensuring a clean and pleasant environment for our guests is among our top priorities, so we're thrilled you noticed. Thank you for choosing us and we hope to welcome you back soon.

10/10 Excellent

Melissa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel and friendly and helpful staff
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 18, 2024
Melissa, it's delightful to hear your positive comments about the Crystal City Marriott at Reagan National Airport. We're thrilled you enjoyed the beauty of our venue and the warm assistance from our team members. We look forward to welcoming you back on your next visit.

10/10 Excellent

Lesley

Stayed 1 night in Mar 2024
Response from Customer Service on Apr 5, 2024
Lesley, thank you for choosing to stay at the Crystal City Marriott at Reagan National Airport. It seems that you had a delightful stay with us and we couldn't be happier. We appreciate your wonderful rating and look forward to welcoming you back in the future.

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 15, 2024
Diego, it's wonderful to hear that you had such a positive experience at Crystal City Marriott at Reagan National Airport. Thanks for choosing us for your travel needs and we look forward to welcoming you back next time. Safe travels!

6/10 Okay

Nykole

Disliked: Property conditions & facilities
I didn’t like the small full body mirror…I felt like it should have been bigger. The lighting in the room was horrible…not enough light. The ice machine on multiple floors didn’t work including the floor where my room was located. Nobody meaning the staff who checked me in didn’t explain my bill and incidentals to me.
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 15, 2024
Nykole, thank you for voicing your concerns. We regret to hear that elements of your stay, including the room amenities and illumination, didn't meet your expectations. We understand your frustration regarding the ice machines not functioning correctly on several floors and will promptly look into this matter. We hope to have the opportunity to improve your impression of our hotel.

10/10 Excellent

Ingrid, Vero Beach

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice, clean and the staff is extremely friendly. Checked in was easy, I forgot I the name of the person who helped me but he was from Senegal he was really nice and guided me, answered all y questions about the area and recommended a few spot s are an the area to visit. He went above and beyond. The manage as well. The hotel has great staff. The room was comfy and spacious, we stayed 2 nights. Around the hotel there is a lot of construction going on so makes it hard to walk around. This hotel is convenient if you plan to use the subway because in the underground connects to the trains. I didn’t use it but we went to explore and so the station which was very cool to be able to do. Parking available and we had a big car (truck) which we thought was going to be a problem but the have a few parking spots in the first floor designated for oversized car so that was nice. Breakfast was good, they offer plenty of options and even make omelets and waffles which was really nice as well. I would stay here again and I recommend this hotel.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 18, 2024
Ingrid, thank you for your wonderful feedback about your stay at the Crystal City Marriott at Reagan National Airport. Our team members take great pride in offering a top-notch experience for our guests, and we're delighted to hear that they impacted your visit positively. Your comments regarding our comfortable, roomy accommodations, and our diverse breakfast options, including the ability to cook omelets and waffles, are particularly appreciated.While we understand there are construction activities in the area, we're glad you found the hotel's direct subway access convenient. The additional parking for larger vehicles is also designed to support guests like yourself.Your recommendation means a lot to us. We’re keenly looking forward to welcoming you back on your next visit.

6/10 Okay

Ramin

Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 31, 2024
Ramin, your feedback is greatly appreciated. Although there's no specific comment, we understand you felt your stay could have been better. We strive to improve our service and we would welcome more information about your visit, if you wish to share. Hope to have a chance to make your next stay more pleasant.

10/10 Excellent

Norine

Business traveler
Close to airport and shuttle to airport
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 15, 2024
Norine, thank you for sharing your experience at Crystal City Marriott at Reagan National Airport. We're delighted to hear that our proximity to the airport and shuttle services added convenience to your stay. We look forward to seeing you again on your next visit!

10/10 Excellent

William

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 15, 2024
William, it's fantastic to hear you enjoyed your stay at the Crystal City Marriott at Reagan National Airport! We're pleased to know we've made a positive impression and look forward to welcoming you back for another excellent stay in the future. Safe travels until then!

8/10 Good

Milton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 15, 2024
Milton, we're thrilled you had a gratifying stay at Crystal City Marriott at Reagan National Airport. Thank you for taking the time to rate us. We look forward to hosting you again during your next travels.

10/10 Excellent

Shaina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on Mar 15, 2024
Shaina, thank you for choosing Crystal City Marriott at Reagan National Airport. We are thrilled to know you enjoyed your stay with us. Your satisfaction is our primary goal and we hope to see you again soon. Safe travels!

10/10 Excellent

emanuel

Liked: Cleanliness, staff & service, property conditions & facilities
Haceso a la abitaciones rapido
Stayed 1 night in Feb 2024
Response from Customer Service on Mar 15, 2024
Emanuel, es fantástico saber que su experiencia en Crystal City Marriott en el Aeropuerto Nacional Reagan cumplió con sus expectativas. Nos complace saber que la velocidad con la que accedió a su habitación añadió valor a su visita. Apreciamos mucho sus comentarios y esperamos darle la bienvenida pronto.

10/10 Excellent

Javier A

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly.
Stayed 3 nights in Feb 2024
Response from Customer Service on Mar 15, 2024
Javier A, it's great to hear that you had a positive experience with our friendly team members at Crystal City Marriott at Reagan National Airport. We're delighted to know that they added value to your stay. Looking forward to welcoming you back for another exceptional visit.

10/10 Excellent

Vernon

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on Mar 15, 2024
Vernon, we're thrilled to hear you enjoyed your experience at Crystal City Marriott at Reagan National Airport. Your high rating means a lot to us and we look forward to serving you again in the future. Safe travels!

10/10 Excellent

Jeffrey, Wheaton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super convenient and efficient just one Metro stop from the airport.
Stayed 1 night in Jan 2024

6/10 Okay

Shanna, Las Vegas

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024

8/10 Good

Mathew

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in Jan 2024

6/10 Okay

Shannon

Stayed 1 night in Dec 2023

8/10 Good

HUMERA

Stayed 2 nights in Dec 2023

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Hisham

Response from Customer Service on Mar 15, 2024
Hisham, thank you! Crystal City Marriott at Reagan National Airport is thrilled to hear that your stay was to your liking. We're looking forward to your next visit.

10/10 Excellent

Hisham

Response from Customer Service on Mar 15, 2024
Hisham, thank you for taking the time to rate your stay at Crystal City Marriott at Reagan National Airport. We're so pleased to hear that your stay met your expectations, demonstrating our commitment to create wonderful experiences for our guests. We look forward to welcoming you back in the near future.

10/10 Excellent

Aerion

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 2 nights in Dec 2023