Free daily on-the-go breakfast

Reviews of Extended Stay America Suites Washington DC Falls Church

2.5 out of 5
Extended Stay America Suites Washington DC Falls Church
8281 Willow Oaks Corporate Dr, Fairfax, VA

Reviews

6.4
Rating 10 - Excellent. 164 out of 820 reviews" "
Rating 8 - Good. 208 out of 820 reviews" "
Rating 6 - Okay. 186 out of 820 reviews" "
Rating 4 - Poor. 129 out of 820 reviews" "
Rating 2 - Terrible. 133 out of 820 reviews" "

6.8/10

Cleanliness

7.0/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Fred

Liked: Staff & service, amenities
Seemed a bit sketchy at night. Some interesting people outside in the parking area. Also parking was a premium so i had to park way on the other side of the building and walk to my room.
Stayed 3 nights in Mar 2024
Response from Hotel Management on Mar 17, 2024
Dear Fred, Thank you for reviewing our hotel. It is nice that you had a satisfactory stay. We appreciate you pointing out specific items you loved and areas where we can improve. Please stay with us again so we can provide you with a more satisfying experience. Sincerely,Hotel Management

10/10 Excellent

Ertugrul, Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
I m musician and traveling often. Staff were so friendly and smiling face especially lady at check out.. Thank you..
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 19, 2024
Dear Ertugrul, Thank you for posting such kind comments about our hotel, especially our staff. We make every effort to provide service above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing Extended Stay America. We hope to welcome you again soon.Sincerely,Hotel Management

2/10 Terrible

Majed

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There was a dead fly in my bathroom under the toilet paper once I went to grab the extra roll. Must have been there for a while too.
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 9, 2024
Dear Majed, Please accept our apologies for not meeting your expectations. Cleanliness is a top priority for all our employees, and we take these issues seriously. We will address this matter with our head of housekeeping and with the department associates to ensure this is resolved. We appreciate your patience and for bringing this to our attention. We would welcome another opportunity to show you the outstanding stay you deserve, and we do hope to welcome you back again soon. Sincerely,Hotel Management

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everybody is just really friendly and accommodating. Great facility. I highly recommend it.
Stayed 1 night in Feb 2024

2/10 Terrible

Jeffrey D, Silvis

Disliked: Cleanliness, amenities, property conditions & facilities
The room had an odd smell so I decided not to stay. The property refused to refund me my money. I would not recommend this hotel.
Stayed 4 nights in Jan 2024
Response from Hotel Management on Feb 1, 2024
Dear Jeffrey D, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

4/10 Poor

Vincent

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I’m not disappointed because it was as advertised,a 2 star rating. The price was reasonable. The staff was pleasant, helpful and friendly. The location was very convenient for my plans and everything worked out well in that regard. If I were to have to do similar things with the local hospital I would definitely be willing to stay there again. The linens were clean but the room was dusty and out dated.
Stayed 3 nights in Jan 2024
Response from Hotel Management on Jan 27, 2024
Dear Vincent, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. However, we are evaluating the instances you mentioned, as we are committed to offering better service for our guests. Considering the positive aspects, please stay with us again so we can provide you with a more satisfying experience. Sincerely,Hotel Management

8/10 Good

Curtiss

Stayed 1 night in Jan 2024

2/10 Terrible

Edmund

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Patricia

Traveled with family
Disliked: Property conditions & facilities
The parking lot and sidewalks were covered in ice. I asked if anything would be done about this and his response was there was nothing he could do.
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 24, 2024
Dear Patricia, Thank you for choosing us and sharing your experience. We regret that your recent stay did not meet the expectations we strive to deliver to all our guests, and we apologize for any inconvenience this may have caused. Please be assured that we take all feedback seriously and will do everything we can to address the issues you have raised. We will share your feedback with our team, and we hope you will consider a return visit so we can show you we are devoted to giving each guest a great experience.Sincerely,Hotel Management

10/10 Excellent

Ruth

Business traveler
Liked: Amenities
Stayed 1 night in Jan 2024

10/10 Excellent

Hugo, Annandale

Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 15 nights in Dec 2023

4/10 Poor

Paul

Liked: Staff & service
Disliked: Property conditions & facilities
It was dirty outside Toilet clogged Dodgy people staying yhere
Stayed 4 nights in Jan 2024
Response from Hotel Management on Jan 13, 2024
Dear Paul, We apologize for the issues you experienced during your recent stay with us. Your feedback is discussed with our housekeeping and maintenance team to ensure rooms are thoroughly cleaned and inspected before they are allocated to future guests. Although your experience is not typical, we have room to improve, and you are assured that we will. We welcome the opportunity to prove ourselves again as your trusted hotel while in the city.Sincerely,Hotel Management

6/10 Okay

Robert

Stayed 3 nights in Dec 2023

6/10 Okay

Pamela

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Stayed 3 nights in Dec 2023

4/10 Poor

Mario

Traveled with pets, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Ronakbhai

Traveled with family and small children
Liked: Cleanliness, staff & service
Hotel was good but location was unsafe for couple or single. Hotel was open from all side
Stayed 3 nights in Dec 2023
Response from Hotel Management on Dec 30, 2023
Dear Ronakbhai, Thank you for choosing our hotel for your visit. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. We take your concerns seriously and appreciate the feedback. Our goal is to deliver outstanding service to every guest at every opportunity. Thank you again; we wish you all the best with your travels.Sincerely, Hotel Management

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

NORMAN

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Erio

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Anson

Business traveler
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Curtiss

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient to everything I’m going to.
Stayed 1 night in Nov 2023

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recommend it
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 29, 2023
Dear Kevin, Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and to recommend it to other guests. We work hard to provide high service levels, so we will share your compliments with our team to let them know their efforts are appreciated. We would love to see you again soon. Sincerely,Hotel Management

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were super helpful. I had to leave unexpectedly early and they figured out a refund for me
Stayed 8 nights in Nov 2023

8/10 Good

David

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay in Fairfax area
Stayed 2 nights in Oct 2023
Response from Hotel Management on Oct 30, 2023
Dear David, We are happy you chose Extended Stay America for your recent visit. Reading your comments made our team's day! Our location is one of our most excellent features, so thank you for pointing that out for future travelers. We hope to welcome you back soon.Sincerely,Hotel Management

10/10 Excellent

Dirk

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Need food delivery and more parking for commercial vehicles.
Stayed 1 night in Oct 2023

6/10 Okay

Tim

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Edward, Fairfax

Stayed 1 night in Oct 2023

10/10 Excellent

Bonnie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet. Friendly staff.
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 21, 2023
Dear Bonnie, Thank you for choosing us and sharing a review of your stay. We're thrilled to hear that your stay at Extended Stay America was characterized by cleanliness, tranquility, and friendly staff. Your positive feedback is much appreciated, and it motivates us to continue providing excellent service. We look forward to welcoming you back soon for another enjoyable stay.Sincerely,Hotel Management

2/10 Terrible

Jony, Reston

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
N9 good
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 11, 2023
Dear Jony, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely,Hotel Management

8/10 Good

Jeffrey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visit daughter
Front desk was awesome. TV had no sound in first room so they immediately moved me to another.
Stayed 2 nights in Sep 2023
Response from Hotel Management on Oct 4, 2023
Dear Jeffrey, We love to receive feedback on how we are doing! Thank you for sharing your very kind comments about your experience at Extended Stay America. We are delighted to see how much you enjoyed your time with us and appreciate your kind compliments about our front desk team. We will be sure to share your review with them. Thank you once more, and we look forward to seeing you again soon. Sincerely,Hotel Management

10/10 Excellent

Tatiana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You can hear sound from the other rooms
Stayed 1 night in Sep 2023

6/10 Okay

Beth

Stayed 4 nights in Sep 2023

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value for the Price
This is a very reasonably-priced hotel that provides everything you need for a long or short term stay. Its standout quality is its customer service--every person I dealt with was incredibly nice, friendly, and helpful in every way. The location is very convenient, particularly for someone who is in town to visit someone who is in nearby Fairfax Hospital. It is also convenient to major roads and the Metro. This is by no means a luxury hotel, but the price is right, it is spotless, and the staff is better than at many higher-price hotels I've visited.
Stayed 5 nights in Sep 2023
Response from Hotel Management on Sep 28, 2023
Dear Nancy, Thank you for staying with us and sharing your experience with fellow travelers. We are glad you found us to be of great value and are delighted our hotel offers everything you need for a convenient stay. Moreover, your kind words noting your satisfaction with our convenient location and your interactions with our excellent team are much appreciated. We take pride in providing a clean and welcoming environment, so it's great to know our efforts have paid off. On behalf of all of us at Extended Stay America, the pleasure was ours, and we look forward to welcoming you back!Sincerely,Hotel Management

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Long

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is like a studio with kitchen. Need to clean the floor since barefoot will be blacken by dust.
Stayed 4 nights in Sep 2023

10/10 Excellent

Miquela

Stayed 1 night in Sep 2023

8/10 Good

James

Liked: Cleanliness
Location was good. Building needs remodeling. Walls are paper thin. Efficiency kitchen was nice for the size.
Stayed 2 nights in Aug 2023
Response from Hotel Management on Aug 30, 2023
Dear James, Thank you for posting your review of Extended Stay America. Our goal is to provide an exceptional experience for each of our guests, so it is a pleasure to read the comments that you like the hotel's location, are happy with the size of our fully equipped kitchen and that you had a great experience with everything during your stay. We will share your feedback with our staff as they will be pleased to hear our guests notice and appreciate their efforts. We appreciate you mentioning the need to update our hotel. We hope you stay with us again the next time you visit Washington, DC.Sincerely,Hotel Management

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Pamela, Warrenton

Business traveler
Liked: Staff & service, property conditions & facilities
Property was quiet. Room was clean and neat. Chairs had tears in them and tub was flaking and mold on chalking.
Stayed 1 night in Jul 2023

4/10 Poor

Khaled

Business traveler
If you have allergies to mould, it’s not for you. The room’s smell was so strong and it triggered my allergies. Pillow covers were stained.
Stayed 2 nights in Jul 2023
Response from Hotel Management on Jul 19, 2023
Dear Khaled, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Please be assured we will address these issues with the concerned individuals for improvement, and we hope you will allow us to make it up to you on a future visit.Sincerely,Hotel Management

8/10 Good

Shanesia

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jun 2023

8/10 Good

Alvaro

Stayed 1 night in Jul 2023

10/10 Excellent

Anish

Stayed 7 nights in Jun 2023

8/10 Good

Curtiss

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Good location at a reasonable price
Stayed 1 night in Jun 2023
Response from Hotel Management on Jul 4, 2023
Dear Curtiss, Thank you for sharing your generous comments, particularly about our location. We are so glad we exceeded your expectations and that you thoroughly enjoyed your time with us. We aim to deliver excellent value at a great price, so it is lovely to know this was your experience. Fresh, comfortable accommodations and outstanding customer service make us a perfect choice. We appreciate your business and hope to welcome you again the next time you're in the area.Sincerely,Hotel Management

2/10 Terrible

Aoroom

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
There were bunch of hairs in the tub. Black dots on the sheet. Had to just leave there.
Stayed 1 night in Jun 2023
Response from Hotel Management on Jun 8, 2023
Dear Aoroom, Thank you for your feedback. We apologize for not meeting your expectations regarding cleanliness. We take this matter seriously and will be working closely with our housekeeping team to ensure that such issues do not occur in the future. Our goal is to provide a comfortable and hygienic environment for all our guests, and we hope to do better during your next stay with us. We appreciate your time and consideration.Sincerely,Hotel Management

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Curtiss

Traveled with pets
Liked: Cleanliness, staff & service
Conveniently located for all my needs, at a reasonable price.
Stayed 1 night in May 2023
Response from Hotel Management on May 24, 2023
Dear Curtiss, Thank you for your review and for choosing Extended Stay America for your recent stay. We are thrilled that our location was convenient for all your needs and that you found our prices reasonable. Our goal is always to provide a comfortable and convenient experience for our guests at a fair value. We appreciate your positive feedback and recommendation. We welcome you back to our hotel if you have any future travel plans in our area. If there is anything else we can assist you with or you have any further feedback to share, please let us know.Sincerely,Hotel Management

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023