Dear Ahmad, We are thrilled to hear about your positive experience with Expedia's assistance and your decision to continue using Extended Stay America. Customer satisfaction is our top priority, and we are grateful for your loyalty. Should you need any assistance or have any questions in the future, please do not hesitate to reach out to our staff at the front desk. We look forward to welcoming you back for another great stay!Sincerely,Hotel Management

Dear Changho, Thank you for choosing Extended Stay America for your visit. We're glad to hear that our convenient location, affordable pricing, and complimentary parking meet your needs. We appreciate your understanding regarding the breakfast offerings and your recognition of our efforts to maintain our facility. Your feedback is valuable, and we hope you had a pleasant stay overall. We look forward to welcoming you back for future visits. Safe travels!Sincerely,Hotel Management

Dear Angela, We are glad you found our location convenient and that your room was clean during your stay. However, we apologize for the inconvenience during check-in and with your room key. Your experience does not meet our usual standards, and we will address these issues promptly. We regret the oversight regarding the TV remote and breakfast availability. Your feedback is valuable; we will use it to improve our services. We hope to have another chance to provide you with a more seamless and enjoyable stay in the future. Thank you for bringing these matters to our attention.Sincerely,Hotel Management

Dear Amanda, We are delighted that you found our staff excellent during your stay. However, we sincerely apologize for the discomfort you experienced with the pull-out sofa bed mattresses. Guest comfort is paramount, and we regret failing to provide a restful night's sleep. Your feedback is invaluable, and we will address this issue to ensure improvements are made. We appreciate your understanding and hope you will consider giving us another opportunity to exceed your expectations in the future. Thank you for bringing this matter to our attention.Sincerely,Hotel Management

Dear Angela, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

Dear Willie, Thank you for choosing Extended Stay America. We're particularly pleased that you enjoyed your stay and we are thrilled that your overall experience was positive. We hope to have the chance to welcome you back in the near future!Sincerely,Hotel Management

Dear Fabio, Thank you for staying with us at Extended Stay America. We are thrilled to receive your thoughtful review and are delighted to learn you were pleased with our reasonable prices. It would be an honor to host you again when you return. Have a wonderful day, and travel safely.Sincerely, Hotel Management

Dear Oluwagbemiga, We sincerely apologize for the issues you encountered during your stay. Your experience does not align with our standards, and we deeply regret any inconvenience caused. Rest assured, we will address the concerns raised, particularly regarding cleanliness and maintenance. Your feedback is invaluable, and we will take appropriate steps to rectify these issues. We understand the impact this had on your stay and hope you'll consider giving us another chance to provide you with the exceptional experience you deserve.Sincerely,Hotel Management

Dear Chelly, Thank you for including Extended Stay America in your travel plans and sharing your experience with other travelers. We're delighted to know that our hotel was an excellent choice for you, offering a clean and comfortable room in a convenient location. Your kind words about our staff are greatly appreciated, and we're pleased to know that you had a pleasant and professional interaction with them. We value your recommendation and hope to welcome you back for another enjoyable stay in the future.Sincerely,Hotel Management

Dear Jessie, We appreciate you taking the time to write a review about your time with us. It's good you enjoyed your time in a clean and comfortable suite with all that was offered. Please return, and we hope to serve you again at Extended Stay America! Sincerely,Hotel Management

Dear Antonio, We appreciate you taking the time to share your experience with us. We sincerely apologize for the inconvenience you faced during check-in due to the long wait. Please know that this is not the standard of service we strive to provide. Also, we work hard to give you a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Sincerely, Hotel Management

Dear Lori, We sincerely apologize for the inconvenience you experienced during your stay. It deeply concerns us that essential amenities were missing from your room, including a coffee pot and sheets for the pull-out bed. This falls short of our commitment to providing our guests with a comfortable and well-equipped suite. We appreciate you bringing this to our attention, and we assure you that we will address these issues promptly with our housekeeping team to prevent such oversights in the future. Your satisfaction is our priority, and we hope to have the opportunity to make it right on your next visit. Sincerely,Hotel Management

Dear Ibrahim, Thank you for being our guest. Starting your day with a good breakfast is essential, so we apologize for not having a good experience. It is never our intention to mislead; therefore, we apologize for any miscommunication and frustration this caused. We assure you we will look into what does not sound like a typical experience. We aim to ensure all our guests can enjoy our complimentary amenities. Thank you for staying with us while visiting the area, and we hope to have another occasion to host you.Sincerely,Hotel Management

Dear Wei, Thank you for visiting our establishment once again. We are glad to hear that your previous visit was a positive experience. However, we are extremely sorry that your recent visit did not meet your expectations. We apologize for any inconvenience caused and assure you we take your feedback seriously. We will promptly address your concerns with the relevant team members to ensure your problems are resolved satisfactorily. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management

Dear Oscar, Thank you for choosing to stay with us and for taking the time to share your review. We are pleased that, with the exception of a few issues, you had a pleasant stay overall. We aim to provide every guest with an exceptional stay; therefore, we are disappointed to hear about the breakfast. It is observations like yours that give us the valuable information we need to serve our guests better. It was our pleasure to host your visit; we look forward to seeing you soon.Sincerely,Hotel Management

Dear Alvin, Thank you for staying with us. We are pleased you enjoyed our location, and we thank you for mentioning what an excellent value we offer to our guests. However, we apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We have also noted your comments regarding the refrigerator. Your concerns have been shared with the proper individuals, and we are grateful for the feedback. Thank you for choosing us, and we wish you all the best with your travels.Sincerely,Hotel Management

Dear William, We are delighted to read this was your second stay with us. That's the highest praise we could ever receive from you. It is great to know that we exceeded your expectations and you thoroughly enjoyed our excellent service, well-appointed accommodations, and convenient location. We also appreciate you mentioning what a great value we offer to our guests. It was our pleasure to host your visit at Extended Stay America; we look forward to seeing you soon.Sincerely,Hotel Management

Dear Brian, We appreciate your brief feedback and are glad to hear that your overnight stay was satisfactory. If you have any further comments or suggestions on how we can enhance your experience in the future, please feel free to share. We value your input and hope to welcome you back for another comfortable stay.Sincerely,Hotel Management

Dear Mike, Thank you for staying at Extended Stay America during your recent trip to the city. We are delighted you had an enjoyable and comfortable stay at our location. Your compliments for our staff are appreciated and shared with the team for encouragement. We look forward to welcoming you back! Sincerely,Hotel Management