Comment from Hotel Management
Dec 7, 2016 by Jim R. General Manager, Hotel Management
Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Fairfield Inn & Suites Washington, DC/Downtown.
As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for not meeting your expectations. I would welcome your feedback, so I can share it with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward. Please let me know how I can improve our hotel and service.
Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Washington.