Miserable, cold staff.
Posted Sep 25, 2016
Hotel is not one we would pick again. Staff are polite but are so cold. We went to Washington to get married and didn't even get a congratulations from the staff. Manager was well aware of our exciting celebration as I had emailed prior. Quote; I note you booked through Expedia. I will review this and see if there's anything I can do. He did precisely nothing and didn't even congratulate us on our wedding. We went for breakfast and the waitress got the food wrong, made us wait for milk for our coffee until she had brought the food, didn't bring butter and couldn't even put a smile on her face, just awful. The staff made us feel so unwelcome it was unbelievable.
I emailed the manager and explained how disappointed we were by their apathy and he offered us a breakfast on our last day. We did go for breakfast as described above and we paid for our breakfast. We just wanted to be congratulated, not get freebies.