Lobby cluttered, needs a makeover. Room security lock hasp not anchored to door frame, screws loose. Would have complained but figured wait for tech would have reduced short sleep night after late arrival, and early am departure. Trim missing in corridor, exposing wires. Needs campus renovation
Comment from Hotel Management
Nov 16, 2016 by Biruk T, Hotel Management
Thank you for taking the time to write this review in regards to your recent stay at the Greenbelt Marriott.
As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for this, unfortunately we were going thru an Internet System upgrade during your stay which, on some floors, required removing the crown molding on some of the floors to get the new wires installed. Our business depends on guests who want to return. We are dedicated to making immediate corrections in our operation, where necessary, in order to further minimize the impact of such procedure on our guests in future.
Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Greenbelt.