Exterior

Reviews of Hampton Inn & Suites Washington-Dulles International Airport

2.5 out of 5

Reviews

9.2

Wonderful

Rating 10 - Excellent. 693 out of 1009 reviews" "
Rating 8 - Good. 220 out of 1009 reviews" "
Rating 6 - Okay. 50 out of 1009 reviews" "
Rating 4 - Poor. 21 out of 1009 reviews" "
Rating 2 - Terrible. 25 out of 1009 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Bunthay

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to access to the main road, less traffic. Thr shower needs to be fixed to work properly as well as the microwave needs to replace yo stand steady. No water supply if we reserve the hotel thru Expedia.
Stayed 3 nights in Mar 2024

10/10 Excellent

Abdul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 1 night in Mar 2024
Response from Soni/Asst GM on Mar 25, 2024
Thank you for staying with Hampton Inn and Suites Dulles.

6/10 Okay

Amanda

Traveled with group
Liked: Staff & service
My stay was good but the jetted tub was dirty. The jets need to be cleaned because it would make the water yellow and dirty so I was not able to use the hot tub.
Stayed 1 night in Mar 2024
Response from Nick Shrestha/General Manager on Mar 21, 2024
Hi Amanda,Sorry to hear about the jet. I will address this to my team. Thank you for giving us an opportunity to resolve the issue. I would like to apologize for the inconvenience it may have caused.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was located near many shops and colonial village
Stayed 1 night in Mar 2024
Response from Nick Shrestha/General Manager on Mar 18, 2024
Thank you, Susan! I'm so glad you enjoyed your stay.

10/10 Excellent

Dr. Vicleese

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Nick Shrestha/General Manager on Mar 1, 2024
Thank you Dr. Vicleese. Hope to see you soon.

10/10 Excellent

LASHAUNDA

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Nick Shrestha/General Manager on Feb 19, 2024
Thank you for the feedback.

10/10 Excellent

Hiroyuki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Nick Shrestha/General Manager on Feb 19, 2024
Thank you for the review!

10/10 Excellent

douglas

Traveled with partner
Liked: Cleanliness, staff & service
Shuttle drivers great, although it took an hour to be picked up at the airport (not driver’s fault). Limited number of restaurants in the area.
Stayed 1 night in Dec 2023
Response from Nick Shrestha/General Manager on Feb 13, 2024
Thank you for the feedback. We appreciate the acknowledgement. Hope to see you soon.

10/10 Excellent

Christopher, Virginia Beach

Business traveler
Friendly receptionist very clean room, hall, etc. all I would expect from this hotel
Stayed 1 night in Feb 2024
Response from Nick Shrestha/General Manager on Feb 5, 2024
Thank you for the review, Christopher.

10/10 Excellent

rossana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient proximity to work site
Stayed 1 night in Feb 2024
Response from Nick Shrestha/General Manager on Feb 5, 2024
Thank you, Rossana.

10/10 Excellent

Tami

Stayed 1 night in Jan 2024
Response from Nick Shrestha/General Manager on Mar 21, 2024
Thank you!

10/10 Excellent

Ana Randy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It eas a very clean hotel with great staff
Stayed 1 night in Jan 2024
Response from Nick Shrestha/General Manager on Jan 30, 2024
Thank you Ana!

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed
Stayed 1 night in Jan 2024
Response from Nick Shrestha/General Manager on Jan 29, 2024
Thank you Robert!

10/10 Excellent

Sheila, Cerritos

Liked: Cleanliness, staff & service, property conditions & facilities
Shuttle to and from airport came in handy. We were only at hotel for a short amount of time after missing our connecting flight from Frankfurt Germany. Hotel is close to airport and shuttle is dependable
Stayed 1 night in Jan 2024
Response from Nick Shrestha/General Manager on Jan 24, 2024
Thank you, Sheila, I'm glad you were able to take advantage of our complimentary shuttle. Hope to see you soon.

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Nick Shrestha/General Manager on Jan 24, 2024
Thank you Amy.

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Nick Shrestha/General Manager on Jan 18, 2024
Thank you, Cynthia.

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, nice staff.
Stayed 1 night in Jan 2024
Response from Nick Shrestha/General Manager on Jan 17, 2024
Thank you for the acknowledgement, William!

10/10 Excellent

Kris, Roanoke

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Nick Shrestha/General Manager on Jan 18, 2024
Thank you, Kris!

10/10 Excellent

yilma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel, spacious rooms. Only negative is no resaurants or shops close by.
Stayed 3 nights in Jan 2024
Response from Nick Shrestha/General Manager on Jan 10, 2024
Thank you for your feedback.

10/10 Excellent

Helmut, Clarksville

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Would have liked to see a bar.
Stayed 1 night in Jan 2024
Response from Nick Shrestha/General Manager on Jan 10, 2024
Thank you for sharing. Just so you know we have an Irish bar & Restaurant within walking distance from the hotel.

10/10 Excellent

Nancy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was such a pleasant place. I loved the little convenience store. Much better than a vending machine. The shuttle was wonderful and was right there when needed. The drivers were pleasant. The beds were comfy and the pillows just right. I loved the bathtub! It was truly a wonderful place to rest after much travels.
Stayed 1 night in Dec 2023
Response from Nick Shrestha/General Manager on Jan 8, 2024
Thank you for the glowing reviews, Nancy!

10/10 Excellent

Jagdish

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Dec 2023
Response from Nick Shrestha/General Manager on Dec 29, 2023
Thank you Jagdish.

10/10 Excellent

Kouassi Frank Herman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Nick Shrestha/General Manager on Dec 29, 2023
Thank you Kouassi!

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean and quiet and convenient to our airport.
Stayed 1 night in Dec 2023
Response from Nick Shrestha/General Manager on Dec 27, 2023
Thank you Mark!

10/10 Excellent

Wendy

Traveled with partner
Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from Nick Shrestha/General Manager on Dec 26, 2023
Thank you Wendy.

10/10 Excellent

Florence

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Nick Shrestha/General Manager on Dec 20, 2023
Thank you Florence!

10/10 Excellent

Virginia

Stayed 1 night in Dec 2023
Response from Nick Shrestha/General Manager on Jan 8, 2024
Thank you Virginia. We appreciate your review!

8/10 Good

Charmaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Nick Shrestha/General Manager on Dec 18, 2023
Thank you for the review, Charmaine!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Nick Shrestha/General Manager on Dec 18, 2023
Thank you, James.

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Nick Shrestha/General Manager on Dec 18, 2023
Thank you!

10/10 Excellent

Zulma

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Soni/Asst GM on Dec 11, 2023
I appreciate your feedback, Zulma

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff
Stayed 1 night in Dec 2023
Response from Soni/Asst GM on Dec 11, 2023
Please accept my sincere thanks for your feedback, Virginia

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Soni/Asst GM on Dec 11, 2023
Your feedback is much appreciated, Tony

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff made guests feel welcome, they always spoke first to you, were quick with answers to questions. They seemed to enjoy their work. There were 3 staff members that I interacted with the most, which made my stay even more enjoyable. Tixxy at the front desk, maria in the restaurant, and Nadia. The food selection buffet for breakfast was excellent. So many options. I am a retired restaurant manager and i looked in the kitchen which was spotless. The coffee, tea selection was also excellent. When I return to this area I will return as a guest. Thank you for a grat visit and feeling so welcome.
Response from Nick Shrestha/General Manager on Dec 5, 2023
Thank you, Richard. It's very nice of you to acknowledge the team members. They will be very happy reading your comments. Hope to see you soon.

10/10 Excellent

Vincent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hampton Inn second time here because we are flying out of Dulles. I’ve tried other hotels in the area and this is a sure bet.
Stayed 1 night in Nov 2023
Response from Nick Shrestha/General Manager on Dec 1, 2023
Thank you for the review, it means a lot to us.

10/10 Excellent

Anthony

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed at this hotel three times in the past year and have had no problems with the staff or hotel. The breakfast has many items to choose from and having coffee and tea available during later hours is nice.
Stayed 1 night in Nov 2023
Response from Nick Shrestha/General Manager on Nov 29, 2023
Thank you for your continued loyalty. We sincerely appreciate your kind words.

10/10 Excellent

Meghan

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was amazing! Especially Maria in the breakfast area, and the shuttle driver- Fhaz? Or something like that- they were so kind and friendly. The hotel was super clean and very reasonably priced- especially for how nice it was.
Stayed 2 nights in Nov 2023
Response from Nick Shrestha/General Manager on Nov 29, 2023
Maria will be very happy to read this. Thank you for the acknowledgement. Hope to see you soon.

8/10 Good

Nancy

Stayed 1 night in Nov 2023
Response from Nick Shrestha/General Manager on Nov 20, 2023
Thank you Nancy.

10/10 Excellent

David

Stayed 1 night in Nov 2023
Response from Nick Shrestha/General Manager on Nov 20, 2023
Thank you, David!

10/10 Excellent

Mohit

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Complimentary shuttle to Dulles
Stayed 1 night in Nov 2023
Response from Nick Shrestha/General Manager on Nov 15, 2023
Thank you for the review, Mohit!

10/10 Excellent

Michael

Stayed 1 night in Nov 2023
Response from Nick Shrestha/General Manager on Dec 5, 2023
Thank you Michael.

10/10 Excellent

Bria

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent will definitely stay again. Cristina was a doll ! Super helpful upon checking in and knowledgeable about the area on where to dine. Room was clean and well stocked with plenty of towels and wash cloths. Breakfast had a lot of options. 10 out of 10
Stayed 2 nights in Nov 2023
Response from Nick Shrestha/General Manager on Nov 13, 2023
Thank you, Bria, she will be thrilled to read your comments. Hope to see you soon.

8/10 Good

Antonina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So thankful that they were able to provide transportation to IAD
Stayed 1 night in Nov 2023
Response from Nick Shrestha/General Manager on Nov 13, 2023
So happy everything worked out with transportations. Hope to see you soon.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
My first stay here. It was very pleasant.
Stayed 2 nights in Nov 2023
Response from Nick Shrestha/General Manager on Nov 13, 2023
I'm happy you were please with your stay. Thank you for the review.

8/10 Good

Gina

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great hotel. The price felt reasonable for the product.
Stayed 1 night in Sep 2023
Response from Nick Shrestha/General Manager on Nov 13, 2023
Thank you, Gina.

10/10 Excellent

Kristoffer

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was in town for business for one night and hotel was great from check in, the room, shower had great water pressure and breakfast. I’d definitely stay again on my next trip.
Stayed 1 night in Oct 2023
Response from Nick Shrestha/General Manager on Nov 2, 2023
I'm so happy you enjoyed your stay. Hope to see you soon.

10/10 Excellent

Barbara

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quite ! No barking dogs
Stayed 1 night in Oct 2023
Response from Nick Shrestha/General Manager on Nov 2, 2023
Thank you, Barbara.

10/10 Excellent

kenneth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice and clean
Stayed 1 night in Oct 2023
Response from Nick Shrestha/General Manager on Nov 1, 2023
Thank you Kenneth!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Whining machine outside all nihht
Stayed 1 night in Oct 2023
Response from Nick Shrestha/General Manager on Oct 31, 2023
Thank you for sharing John.

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't quite like the behavioral attitude of the shuttle driver that took us back to the airport after our stay. He is very raw in using words. He should learn to be proper and polite in behavior. Meanwhile, the shuttle driver that picked us from the airport exhibited great sense of disciplined, and as a result, I gave him good tip.
Stayed 1 night in Oct 2023
Response from Nick Shrestha/General Manager on Oct 31, 2023
Thank you for the review Daniel. I'm very sorry for the experience with one of our drivers. I will make sure this is addressed. Hope to see you soon.