Breakfast, lunch, dinner served; American cuisine
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Reviews of Hilton Alexandria Old Town

4 out of 5
Hilton Alexandria Old Town
1767 King St, Alexandria, VA

Reviews

8.8

Excellent

Rating 10 - Excellent. 613 out of 1001 reviews" "
Rating 8 - Good. 226 out of 1001 reviews" "
Rating 6 - Okay. 79 out of 1001 reviews" "
Rating 4 - Poor. 29 out of 1001 reviews" "
Rating 2 - Terrible. 54 out of 1001 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Adrien

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

2/10 Terrible

Rachel

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The hotel is nice seemed a bit dated in room. Air system was bad with air vent being away from bed. Checking in the staff double charged us. After checking in we dropped off our stuff quickly to go get lunch across the street. Put do not disturb on door since we didn’t set up safe or anything. Came back an hour later to two gentleman in our room working on something. Tried asking them what was going on and they just kept working without properly telling us what was going on. Wife went to speak with manager on duty and they were rude about it. Stating they were doing internet work and have the right to come in the rooms with or without or knowledge even with do not disturb. We stated our concern about the issue and double charge but they didn’t seem to care. Next morning checking out the gentleman at counter heard our story and told us to reach out to main manager for a return of our stay since we used Expedia and he couldn’t do that only a manager can. Emailed and called manager and haven’t heard anything back. Overall was expecting a lot more from this hotel other than a nice location. I wouldn’t recommend with current leadership and staff being rude.
Stayed 1 night in Apr 2024

2/10 Terrible

Delphia

Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I have stayed at many Hilton properties, and by far, this one was the worst. The rooms are old, and the tub was extremely dirty. I felt disgusted honestly but had an early flight and wanted a hotel near the airport. Never again!
Stayed 1 night in Apr 2024
Response from Anderson on Apr 10, 2024
It looks like we missed the mark on your most recent stay with us. These are not the standards and quality we are known for. We do hope to get another opportunity to serve you.

10/10 Excellent

Brien

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Great transit options. Nice rooms. Good, but expensive bar. Plenty of dining options within a reasonable walk. Negative - no pool or spa and mediocre gym.
Stayed 2 nights in Apr 2024
Response from Anderson on Apr 10, 2024
Thank you Brien for choosing us

10/10 Excellent

Kristen

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Friendly staff.
Stayed 3 nights in Apr 2024
Response from Anderson on Apr 10, 2024
Thank you Kristen for those kind words.

10/10 Excellent

Donovan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the metro and restaurants.
Stayed 2 nights in Mar 2024
Response from Anderson on Apr 10, 2024
We are ideally located steps away from the King Street Metro.

10/10 Excellent

Desereah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Anderson on Apr 10, 2024
We hope to serve you again.

10/10 Excellent

Kwang Myoung

Stayed 3 nights in Mar 2024
Response from Anderson on Apr 10, 2024
Thank you for the rating.

6/10 Okay

Joi

Stayed 2 nights in Mar 2024
Response from Anderson on Apr 10, 2024
Hopefully you will visit us again to make your stay memorable.

10/10 Excellent

Shayla

Stayed 1 night in Feb 2024
Response from Anderson on Apr 10, 2024
Thank you for choosing to stay with us.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Mar 2024
Response from Anderson on Mar 25, 2024
Thanks for choosing to stay with us

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Anderson on Mar 26, 2024
We appreciate you choosing to stay with us.

10/10 Excellent

Ronald

Stayed 3 nights in Mar 2024
Response from Anderson on Apr 11, 2024
Thank you for the perfect review

10/10 Excellent

Amanda

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly, great area and just across the street from the metro !
Stayed 1 night in Mar 2024
Response from Anderson on Mar 21, 2024
Thanks Amanda, yes we are indeed located only steps away from the King Street station. Thanks for choosing us.

10/10 Excellent

Michael, Benson

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, safe, and convenient to Metro and train station.
Stayed 2 nights in Mar 2024
Response from Anderson on Mar 21, 2024
Thank you Michael for choosing to stay with us. Hope we can be of service to you again

10/10 Excellent

Kayla

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and very convenient to the Metro. Clean and safe area. Late night dining right next door. All staff was very friendly and helpful!
Stayed 1 night in Mar 2024
Response from Anderson on Mar 17, 2024
We appreciate the kind words with regards to our staff. Come visit us again when you are in the area.

10/10 Excellent

MARIA HERDOCIA

Stayed 1 night in Mar 2024
Response from Anderson on Apr 10, 2024
Thank you for the perfect rating.

8/10 Good

Armine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in Mar 2024
Response from Anderson on Mar 15, 2024
Thanks for choosing to stay with us.

6/10 Okay

John

Stayed 4 nights in Mar 2024
Response from Anderson on Apr 10, 2024
Thanks for choosing to stay with us while I'm Alexandria.

6/10 Okay

Megan

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Right across the street from the metro, so that was very convenient. Parking was very expensive (we paid $76 for 2 days). We werent aware the elevator from the parking garage was broken, which wasnt a big deal for us but would be for elderly or disabilities so i feel this is something that should be brought to attention before arrival
Stayed 2 nights in Mar 2024
Response from Anderson on Mar 12, 2024
Thank you for choosing to stay with us hope to see you again.

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and convenient
Stayed 1 night in Mar 2024
Response from Anderson on Mar 6, 2024
We appreciate you choosing to stay with us.

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Anderson on Mar 6, 2024
Thanks for the rating

10/10 Excellent

BRIAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Anderson on Mar 4, 2024
We appreciate your business and hope to serve you again

10/10 Excellent

Juan

Expensive parking rate
Stayed 1 night in Feb 2024
Response from Anderson on Feb 25, 2024
Thank you for the 5 star review

8/10 Good

David

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I enjoyed the amenities but the lack of response from the staff for issues was frustrating. I needed a plunger because the toilet backed up and never received it. I waited 3 hours and called back. I was lucky enough to get it to finally flush on my own. I asked for help from the front desk on two different occasions for information and the woman either didn’t understand what I was saying or just didn’t know the answer to my question either way it was frustrating. I’m not sure if I’d stay there again.
Stayed 2 nights in Feb 2024
Response from Anderson on Feb 25, 2024
Thank you for choosing to stay with us. Your comments will be shared with the team to ensure greater service to all

10/10 Excellent

Tony, Lacey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Stay, parking really not ideal
Stayed 1 night in Feb 2024
Response from Anderson on Feb 19, 2024
Thank you for the 5-star rating. We look forward to serve you again.

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the most convenient hotel for easy access to DC and Alexandria Old Town. The Metro is right across the road and the Free Trolley is easy access for all of Old Town. The staff is always welcoming and friendly. The rooms are clean and quiet. It cannot be beat. Also there’s a 24 hour diner right next door and the food’s terrific!!!
Stayed 1 night in Feb 2024
Response from Anderson on Feb 13, 2024
Thank you for your thoughtful response. We do hope to serve you again when you are in the area.

6/10 Okay

Michael

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I will definitely go back again, had an amazing time. Only thing that stood out was the misinformation from the front desk. While checking in I was informed a 50 deposit for incidentals would be taken from my credit card. No issue, but when I noticed 170 was deducted and no one at the front desk could explain why. Just that it should be reimbursed in 2-3 business days.
Stayed 1 night in Feb 2024
Response from Anderson on Feb 5, 2024
We thankful you decided to stay with us and hope to serve you again. The security hold is 50.00 per night.

10/10 Excellent

Jamila

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although it was a short trip, my stay at the Hilton Alexandria Old Town was peaceful and just what I needed. Every staff member was very kind and helpful. The room was clean and very comfortable.
Stayed 1 night in Jan 2024
Response from Anderson on Feb 2, 2024
Thank you Jamila for those kind words. We hope to serve you again when you visit Alexandria

10/10 Excellent

Eileen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel in Old Town
Beautiful, conveniently located and exceptionally clean.
Stayed 1 night in Jan 2024
Response from Anderson on Jan 30, 2024
Hi Eileen we appreciate those kind words. We look forward to serve you again

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Anderson on Jan 30, 2024
We appreciate your gracious review and look forward to serve you again

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Anderson on Jan 30, 2024
Thank you for choosing us

10/10 Excellent

Rachel

Stayed 1 night in Jan 2024
Response from Anderson on Jan 30, 2024
Thank you for the review

10/10 Excellent

ken

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Anderson on Jan 30, 2024
We appreciate your business

10/10 Excellent

Mark

Stayed 2 nights in Jan 2024
Response from Anderson on Jan 30, 2024
Thank you Mark for choosing us.

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Anderson on Jan 30, 2024
Thanks for choosing to stay with us

10/10 Excellent

leonard and pachetta

Liked: Cleanliness, staff & service, property conditions & facilities
Parking was expensive and that was not stated when purchasing the ticket
Stayed 3 nights in Dec 2023
Response from Anderson on Jan 30, 2024
We appreciate your 5-star review and hope to serve you again

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Anderson on Jan 30, 2024
Thank you for the review

8/10 Good

Krista

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay but the elevators smelled of weed. Parking is a bit pricy. Staff is friendly and the rooms are clean.
Stayed 2 nights in Jan 2024
Response from Anderson on Jan 30, 2024
Thanks Krista we appreciate you choosing to stay with us and hope we are able to serve you again.

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Anderson on Jan 30, 2024
Thanks for the review

8/10 Good

Keisha

Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Anderson on Jan 30, 2024
Thanks for the review

4/10 Poor

Robert

Traveled with partner, Traveled with family
Liked: Cleanliness
Unbeknownst until checkin, no lunch/dinner/bar/room service was available due to "holiday scheduling." A Hilton with no room service?! Shower was devilishly hard to temperature-control (maybe hot water team was on holiday?). Unannounced, but room hospitality service was only available on request (and then didn'tfully replenish the coffee maker supplies). You can find that out by QR code, scroll to Services, etc., but it should be up-front part of checkin. Site is right at King St. Metro stop, a plus. Staff was very friendly. Pillows were huge and so soft as to be unsupporting.
Stayed 5 nights in Dec 2023
Response from Anderson on Jan 30, 2024
Thank you for choosing us. We hope to create a memorable experience for you on your next visit

10/10 Excellent

TSA, GWYNN OAK

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Anderson on Jan 30, 2024
Thank you for choosing us

4/10 Poor

Jean Claude

Traveled with family and small children, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Anderson on Feb 13, 2024
We look forward to another opportunity to make your stay a more memorable one.

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Anderson on Jan 30, 2024
Thanks for the review

8/10 Good

Emma

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Anderson on Jan 30, 2024
We appreciate your business and we hope to serve you again

10/10 Excellent

Latoya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean. Great hospitality.
Stayed 3 nights in Dec 2023
Response from Anderson on Jan 30, 2024
Thank you for those kind words

10/10 Excellent

Diana

Stayed 1 night in Dec 2023
Response from Anderson on Jan 30, 2024
Thank you for choosing us

10/10 Excellent

LYNN, Philadelphia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Anderson on Jan 30, 2024
Thanks for your business

10/10 Excellent

Octavius

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location and staff, clean and comfortable rooms
Stayed 1 night in Dec 2023
Response from Anderson on Jan 30, 2024
We graciously appreciate those kind words