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Reviews of Holiday Inn Washington DC-Greenbelt MD, an IHG Hotel

3 out of 5
Holiday Inn Washington DC-Greenbelt MD, an IHG Hotel
7200 Hanover Dr, Greenbelt, MD

Reviews

7.2

Good

Rating 10 - Excellent. 297 out of 1000 reviews" "
Rating 8 - Good. 309 out of 1000 reviews" "
Rating 6 - Okay. 169 out of 1000 reviews" "
Rating 4 - Poor. 109 out of 1000 reviews" "
Rating 2 - Terrible. 116 out of 1000 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Norman

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were kind and helpful. The breakfast although had options was not really worth the charge. The location could use a deep cleaning (especially the times in the bathroom) and some upgrades. Overall it was a pleasant experience
Stayed 2 nights in Apr 2024
Response from John Marques - GM on Apr 15, 2024
Thank you for your feedback. We are renovating, so that should alleviate the concerns you had. We hope to see you back when we are done!

2/10 Terrible

Andreia, Jacksonville

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We have to leave the place with 30 minutes after we arrive, we shave a rat inside the room, yes a RAT .
Stayed 1 night in Apr 2024
Response from John Marques - GM on Apr 9, 2024
Hello, I apologize for the ordeal,but thank you for bringing it to our attention. We are reaching out now to take the necessary steps to resolve this issue.

8/10 Good

Frida

Traveled with family
Liked: Amenities
I didn’t like the fact that breakfast was not free
Stayed 2 nights in Apr 2024

8/10 Good

JERRY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was good but when I went to watch a final 4 basketball game from my room the TV did not have TNT, TBS or Tru TV available. I was told the carrier was being updated. I had to leave the hotel and find a bar/restaurant that was showing the game.
Stayed 2 nights in Apr 2024

8/10 Good

Edwin

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes
Stayed 1 night in Mar 2024
Response from John Marques - GM on Mar 31, 2024
Thank you for the feedback!

10/10 Excellent

Juan

Disliked: Amenities
Close by the beltway. Very convenient for travel to Washington DC.
Stayed 3 nights in Mar 2024
Response from John Marques - GM on Mar 31, 2024
Thank you for the feedback!

8/10 Good

JOSEPH

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is under renovations. Obviously loud during the day.
Stayed 1 night in Mar 2024
Response from John Marques - GM on Mar 29, 2024
Hello, We apologize for any inconvenience, and hope you'll come stay with us once we are finished!Thank you for the feedback.

6/10 Okay

Maria

Traveled with partner
Disliked: Amenities, property conditions & facilities
Very dated. Needs remodeling.
Stayed 1 night in Jan 2024
Response from John Marques - GM on Mar 18, 2024
Hello, We are in the process of renovating and would love to have you come back once we are finished.

4/10 Poor

Kathleen

Disliked: Amenities
My first room was very dirty, all kinds of hair in the bathtub. When I talked to the front desk they switched my room, but this one is just as dirty. I don’t think the room was even cleaned after the last person stayed here. I had to go out and buy my own towel and shower shoes just to feel okay staying here. Definitely will not be staying in a holiday inn again.
Stayed 1 night in Mar 2024
Response from John Marques - GM on Mar 18, 2024
Hello, I am very sorry to hear about your experience. I will address this with my housekeeping team. Your feedback is very important to us. Thanks,

6/10 Okay

Andrew

Traveled with family
Liked: Staff & service
hotel needs updating
Stayed 1 night in Mar 2024
Response from John Marques - GM on Mar 15, 2024
Hello, Thank you for your feedback. We are currently renovating and hope you will come visit us again once complete. Thanks,

8/10 Good

Jo Ann

Traveled with family
Been there a few times before..But this time there was only 3 working outlets.. we needed at least 5.. my CPAPmachine, charger for my daughter’s hearing aid, 2 phones and 2 IPads. Outlets were there, but not functional.
Stayed 1 night in Mar 2024
Response from John Marques - GM on Mar 14, 2024
Hello, I am so sorry for the inconvenience. Please, with any future stay's don't hesitate to call down to the desk for assistance. We are here to take care of you.

4/10 Poor

Kayla

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
I never leave hotel reviews, so I’ll keep it short and sweet: rooms are irreparably dirty (spider webs, unidentified dried residue on the floors and all the furniture, and mice!!! in the rooms!!!), bathrooms aren’t much better (I ended up buying flip flops from the nearby dollar tree to shower), breakfast buffet is below average and overpriced. The 7th floor is a rundown version of the 5th floor but I can’t speak to the rest of the floors. Hopefully all the renovations going on can fix this place but I’m skeptical. The gym is closed due to ongoing repairs. Only stay here if you really need to…
Stayed 3 nights in Feb 2024
Response from John Marques - GM on Feb 28, 2024
Hello, We are very sorry to hear about you experience. We do hope to have you give us another chance once our renovations are finished as that should alleviate all the issues you had during your stay.Thank you,

8/10 Good

Bharat k., Middletown

Traveled with family and small children
good services
Stayed 1 night in Feb 2024
Response from Jenny on Feb 25, 2024
Thank you for the wonderful rating and comment about the great staff. We hope to see you again if you pass our way. Jenny

8/10 Good

Al

Liked: Staff & service
n/a
Stayed 5 nights in Feb 2024
Response from Jenny on Feb 19, 2024
Thank you so much for taking the time to leave a rating. Here at Holiday Inn we are all excited to see this! Jenny

10/10 Excellent

Marcie

Stayed 2 nights in Feb 2024
Response from John Marques - GM on Mar 21, 2024
Thank you for the feedback!

6/10 Okay

Flores

Stayed 1 night in Feb 2024
Response from Jenny on Feb 18, 2024
Thank you for the rating. We hope to see you again when the renovation and remodeling is complete. Jenny

10/10 Excellent

Tateshia

Stayed 1 night in Jan 2024
Response from John Marques - GM on Mar 21, 2024
Thank you for the feedback!

10/10 Excellent

Uchenna

Stayed 1 night in Dec 2023
Response from Jenny on Feb 18, 2024
Thank you for the great 5 out of 5 rating. I am happy to see that you had a pleasant stay with us. Jenny

4/10 Poor

Korla

Traveled with partner
Disliked: Cleanliness, amenities
Stayed 2 nights in Jan 2024
Response from Jenny on Feb 3, 2024
Thank you for the feedback. If you would like to discuss what happened, please reach out to me. Jenny

2/10 Terrible

Mikenna

Disliked: Cleanliness, staff & service, property conditions & facilities
Unsafe and dirty I’d like to make sure I was refunded for this as I didn’t stay here
Stayed 1 night in Jan 2024
Response from Jenny on Feb 3, 2024
Thank you for the feedback from your recent stay. Please reach out to us if you would like to discuss your stay. We are currently under a full renovation and the rooms will be stunning. Jenny

10/10 Excellent

Miguel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a quiet place and most of all Comfortable
Stayed 15 nights in Dec 2023
Response from Jenny on Feb 3, 2024
Thank you for the wonderful rating and comments from your stay. I do agree that our beds are super comfortable. Jenny

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Jenny on Feb 3, 2024
10 out of 10 rating! I am happy to see that you enjoyed your stay with us in Greenbelt! Jenny

6/10 Okay

Verified traveler

Traveled with family
Liked: Room comfort
Someone left the managers car on blocks right at front door tuff area!
Stayed 2 nights in Jan 2024
Response from Jenny on Feb 3, 2024
Thank you for the feedback. It was an unfortunate situation that the police addressed immediately. Jenny

10/10 Excellent

Jenniy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great front desk service
Stayed 1 night in Jan 2024
Response from Jenny on Feb 3, 2024
10 out of 10! I thank you for the great rating! Jenny

10/10 Excellent

Greenfield, Worthington

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very nice and beautiful place that I think anyone wishes to stay for a vacation. The staff there was so nice and they were always there to help us out when we did things wrong with the key. They were there to make it work again. Can't wait to be back soon. Once again thank you guys so much for making our stay a beautiful and nice one.
Response from Jenny on Feb 3, 2024
Thanks! Many of the staff has been here for more than ten years! They are excited about the renovations. Jenny

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from GM on Jan 8, 2024
Thank you,

4/10 Poor

Alan

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Kind of an overall unprofessional feel too the place. Nonemployees hanging out at front desk in evening and overnight, clouds is weed smoke in rolling under doors in hallways, construction noise in building, general disrepair in common areas (other than lobby which was fine). I expect a little bit more from Holiday inn
Stayed 1 night in Dec 2023
Response from Jenny on Feb 3, 2024
Thank you for the feedback and comments. We are in the midst of a full renovation and under new management as of February. The new rooms will be amazing! Jenny

10/10 Excellent

Cynthia

Stayed 1 night in Dec 2023
Response from Jenny on Feb 3, 2024
Thank you for the wonderful rating of 5 out of 5! Jenny

6/10 Okay

Kayla

Traveled with family
There were alot of Renovations going on during our stay
Stayed 4 nights in Dec 2023
Response from Jenny on Feb 3, 2024
Thank you for the comments and rating. The renovation will leave us with amazingly beautiful reviews. Construction is limited to the daytime and on only one side of the building. Jenny

10/10 Excellent

Chukwunonso

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Dec 2023
Response from GM on Dec 29, 2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Holiday Inn WASHINGTON D.C.-GREENBELT MD.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at 3019820863 or raneeka.dutch@integritylodging.com.Sincerely,RANEEKA DUTCH GM3019820863raneeka.dutch@integritylodging.com

10/10 Excellent

mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on Dec 29, 2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Holiday Inn WASHINGTON D.C.-GREENBELT MD.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at 3019820863 or raneeka.dutch@integritylodging.com.Sincerely,RANEEKA DUTCH GM3019820863raneeka.dutch@integritylodging.com

10/10 Excellent

Derrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in Dec 2023
Response from GM on Dec 29, 2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Holiday Inn WASHINGTON D.C.-GREENBELT MD.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at 3019820863 or raneeka.dutch@integritylodging.com.Sincerely,RANEEKA DUTCH GM3019820863raneeka.dutch@integritylodging.com

2/10 Terrible

Pamela

Traveled with group
Disliked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from GM on Dec 29, 2023
Dear Valued Guest,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn WASHINGTON D.C.-GREENBELT MD.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at 3019820863 or raneeka.dutch@integritylodging.com.Sincerely,RANEEKA DUTCH GM3019820863raneeka.dutch@integritylodging.com

10/10 Excellent

Derrick

Stayed 1 night in Dec 2023
Response from Jenny on Feb 3, 2024
Thanks for the perfect 5 out of 5 rating. I am pleased to see that you had a nice stay with us! Jenny

10/10 Excellent

Pruthvi

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from GM on Dec 29, 2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Holiday Inn WASHINGTON D.C.-GREENBELT MD.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at 3019820863 or raneeka.dutch@integritylodging.com.Sincerely,RANEEKA DUTCH GM3019820863raneeka.dutch@integritylodging.com

2/10 Terrible

Jolenta

Traveled with group, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property charged my an extra $181.40 and after calling multiple times was told they don’t know where that money was taking from but to dispute it with my bank. The front desk employee was extremely rude when we went to check in and another group of friends of ours staying a floor below us found a cockroach in their room.
Stayed 2 nights in Dec 2023
Response from GM on Dec 29, 2023
Dear Valued Guest,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn WASHINGTON D.C.-GREENBELT MD.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at 3019820863 or raneeka.dutch@integritylodging.com.Sincerely,RANEEKA DUTCH GM3019820863raneeka.dutch@integritylodging.com

6/10 Okay

Louwrinda

Stayed 2 nights in Dec 2023
Response from GM on Dec 29, 2023
Dear Valued Guest,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn WASHINGTON D.C.-GREENBELT MD.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at 3019820863 or raneeka.dutch@integritylodging.com.Sincerely,RANEEKA DUTCH GM3019820863raneeka.dutch@integritylodging.com

6/10 Okay

Jasmin

Traveled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
They are in the process of renovating so hopefully some of what I had issues with will be fixed. The property and rooms are very dated: the lights in the rooms were delayed, our fridge wasn’t even plugged in when we got there and didn’t work once plugged in, the outlets were worn so things wouldn’t stay in the plugs, half the TV channels didn’t work.
Stayed 4 nights in Dec 2023
Response from GM on Dec 29, 2023
Dear Valued Guest,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn WASHINGTON D.C.-GREENBELT MD.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at 3019820863 or raneeka.dutch@integritylodging.com.Sincerely,RANEEKA DUTCH GM3019820863raneeka.dutch@integritylodging.com

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities
Not my first time. I'll be back anytime I'm spending some time with my family in the area
Stayed 1 night in Dec 2023
Response from GM on Dec 29, 2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Holiday Inn WASHINGTON D.C.-GREENBELT MD.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at 3019820863 or raneeka.dutch@integritylodging.com.Sincerely,RANEEKA DUTCH GM3019820863raneeka.dutch@integritylodging.com

2/10 Terrible

Karen

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Management on Nov 29, 2023
Dear Valued Guest,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn WASHINGTON D.C.-GREENBELT MD.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at 3019820863 or raneeka.dutch@integritylodging.com.Sincerely,RANEEKA DUTCH GM3019820863raneeka.dutch@integritylodging.com

6/10 Okay

Shawn

Liked: Cleanliness, staff & service
I Love the Location! Close to various Eating and Shopping venues. They have too much going on with renovations and you don't know about them until you actually arrive and booked already.
Stayed 4 nights in Nov 2023
Response from GM on Dec 29, 2023
Dear Valued Guest,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn WASHINGTON D.C.-GREENBELT MD.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at 3019820863 or raneeka.dutch@integritylodging.com.Sincerely,RANEEKA DUTCH GM3019820863raneeka.dutch@integritylodging.com

4/10 Poor

Zaza

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023

6/10 Okay

Denise

Liked: Staff & service
Disliked: Property conditions & facilities
The property is close (next door) to the venue where i attended a private function; so the location was excellent. Unfortunately the hotel has not been updated or modernize since I stayed there over ten years ago. Does offer a buffet breakfast for $15👍
Stayed 1 night in Nov 2023
Response from Management on Nov 21, 2023
Dear Valued Guest,We apologize that our accommodations were not what you expected. Our team is always eager to hear ways we can improve, so if there's anything specific you'd like us to know regarding your reservation, we encourage you to reach out to the hotel directly so we can assist you. It would be a privilege to earn another chance to impress you with the relaxing experience we know we can provide.

6/10 Okay

Quanisha

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Management on Nov 17, 2023
Dear Valued Guest,You indicated in your response that your Overall Satisfaction was unsatisfactory. Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet your—or our own—expectations. Our goal is to address your concerns so that we can ensure you have an exceptional experience on your next visit.

10/10 Excellent

Shanelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome vacay
Everything was great
Stayed 2 nights in Nov 2023
Response from Management on Nov 16, 2023
Dear Valued Guest,Thank you so much for the warm feedback! Our entire team is delighted to learn that you had a great stay. We look forward to having you back! Have a wonderful week!Yours Hospitably,

10/10 Excellent

Samantha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was Super close ,, Dining ,, shopping and the Capitol Was very close!! FedExField was close too as well for our Sunday Game!!
Stayed 3 nights in Oct 2023
Response from Management on Nov 16, 2023
Dear Valued Guest,Thank you so much for the warm feedback! Our entire team is delighted to learn that you had a great stay. We look forward to having you back! Have a wonderful week!Yours Hospitably,

10/10 Excellent

Bernard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
property is being renovated. Still my room and general areas were clean.
Stayed 2 nights in Oct 2023
Response from Management on Nov 8, 2023
Dear Valued Guest,Thank you for the kind review. We appreciate the fact that you chose our hotel for your stay in Greenbelt, We are very grateful for your kind feedback! We hope that you will return soon.Have a wonderful week!

10/10 Excellent

Joan

Stayed 1 night in Nov 2023
Response from Management on Nov 6, 2023
Dear Valued Guest,Thank you for choosing to stay with us at the Holiday Inn, Greenbelt, I am delighted that you chose to stay with us. I am thankful you took the time to complete our survey and that you enjoyed your stay. I hope to see you again when your travels bring you back to the Greenbelt area.

8/10 Good

Natalie

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Management on Oct 30, 2023
Dear Valued Guest,Thank you for choosing to stay with us at the Holiday Inn, Greenbelt. I am grateful that you took the time to complete our survey. I see that you indicated that your overall experience was not a 100% experience. What could we do to improve to ensure that your next stay with us is happy? Our goal is to ensure that you as well as all of our guests leave the Hampton Inn happy! I hope you enjoy the rest of your weekend and we hope to see you again when your travels bring you back to Greenbelt!

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Management on Oct 30, 2023
Dear Valued Guest,Thank you for choosing to stay with us at the Holiday Inn, Greenbelt. I am grateful that you took the time to complete our survey. I see that you indicated that your overall experience was not a 100% experience. What could we do to improve to ensure that your next stay with us is happy? Our goal is to ensure that you as well as all of our guests leave the Hampton Inn happy! I hope you enjoy the rest of your weekend and we hope to see you again when your travels bring you back to Greenbelt!