Good central location but needs work on dealing wi
Posted Feb 21, 2017
When I arrived, none of the parking staff would direct me to handicapped parking. When i inquired at the front desk, they said ask the parking people.
I was put in a room with two beds, not a room with the single king bed I was assured would be waiting for me. The room was clean but smelled strongly of disinfectant. Their attempt at configuring a closet to meet the needs of handicapped folks was actually pretty funny. It resulted in a closet with no way to hang anything. The rod near the floor had less than 15” clearance between it and the fixed shelf below it, so I couldn’t hang anything. On the other hand, the handicapped bath was well done.
In a room for the physically handicapped, it stands to reason that the desk chair will be adjustable and have wheels. The chair here was a side chair, no wheels and not height-adjustable. My requested replacement arrived later but the very nice and sincere gentleman who brought it had no clue how it worked. I figured it out so problem solved. I am a big fan of in-room coffee service and their Starbucks offering filled the bill. They also provide a small fridge.
I was disappointed that the hotel had no shop for snacks and personal items. I was told there was a supermarket a couple of blocks away.
Comment from Hotel Management
Feb 27, 2017 by Matt K, Hotel Management
Thank you for sharing your feedback. I apologize for the issues you faced. Our management team is reviewing to ensure proper action. Thank you again.