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Reviews of Hyatt Regency Crystal City

4 out of 5
Hyatt Regency Crystal City
2799 Richmond Hwy, Arlington, VA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 658 out of 1007 reviews" "
Rating 8 - Good. 225 out of 1007 reviews" "
Rating 6 - Okay. 55 out of 1007 reviews" "
Rating 4 - Poor. 31 out of 1007 reviews" "
Rating 2 - Terrible. 38 out of 1007 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Leonora

Traveled with group
Liked: Staff & service, amenities
It’s needs updating . It’s old and the decorations that hang from the ceiling is dusty.
Stayed 2 nights in Mar 2024

8/10 Good

Nantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Krista on Mar 27, 2024
Hello Nantha, Thank you for providing a rating of your stay with us here at the Hyatt Regency Crystal City. We hope you had a wonderful time as a guest with us. We hope to welcome you back again soon!Warm Regards, Krista

10/10 Excellent

Rashad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Betsy on Mar 26, 2024
Dear Rashad,Thank you for the 5/5 feedback and rating. We are happy that you enjoyed your stay with us and hope to welcome you back as our guest again soon! Warm Regards,

10/10 Excellent

regina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Laura on Mar 11, 2024
Dear Regina, Thank you so much for the 5-star rating. We are delighted to hear that your stay with us was enjoyable. We hope to have the pleasure of welcoming you back soon. Best regards,

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ana on Mar 8, 2024
Dear William,We appreciate your rating! We are glad you enjoyed your stay at our hotel. We hope to see you again the next time you visit Arlington.

8/10 Good

Carolyn

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was good
Stayed 1 night in Feb 2024
Response from Laura on Feb 28, 2024
Dear Carolyn,Thank you for taking the time to provide your rating. We are happy to hear that all was good during your stay with us. We hope to have the opportunity to welcome you back soon.Best regards,

8/10 Good

scott

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The property was nice, and clean, and the staff was accommodating and friendly, but the valet service wasn't up to par. We waited for our vehicle for a long time and had to go to the office to ask where it was at. The staff didn't get our text, and was playing on their cellphone. We were late for our night tour of DC, and they left without us.
Stayed 3 nights in Feb 2024
Response from Laura on Feb 26, 2024
Dear Scott, Thank you for sharing your experience with us. We sincerely apologize for the troubles you faced during your stay. Your feedback on our valet service is noted, and we regret any frustration caused. Please know that your concerns will be addressed with our team to improve our services moving forward. We appreciate your acknowledgment of our cleanliness and friendly staff and regret that we fell short of your expectations. We value your loyalty, and we assure you that your feedback will contribute to enhancing our guest experience. We hope to have the opportunity to welcome you back and provide a more positive stay next time.Best regards,

8/10 Good

Shellyann

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff members was very helpful and polite
Stayed 1 night in Feb 2024
Response from Ana on Feb 23, 2024
Greetings Shellyann,We appreciate your feedback. Thank you for staying with us while in Arlington. We are delighted to hear that our staff's service improved your overall experience. We hope to see you again!

10/10 Excellent

Chris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to DCA airport with prompt shuttle service.
Stayed 1 night in Feb 2024
Response from Laura on Feb 21, 2024
Dear Chris,Thank you so much for the 5-star rating. We are happy to hear that your stay with us was enjoyable and that our location was perfect for your travel needs. We hope to welcome you back soon. Best regards,

10/10 Excellent

Tora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Melinda on Jan 9, 2024
Dear Tora,Thank you for taking the time to review our property. We hope to welcome you back soon!Warm regards,Melinda

2/10 Terrible

Lisa

The booking was canceled even though I'd contacted hotel directly to let them know that I was going to be arriving on Monday instead of Sunday. I'd also tried changing this online but was unable to change online. I was able to book a 2nd room though once I arrived.
Stayed 4 nights in Dec 2023
Response from Melinda on Jan 11, 2024
Dear Lisa,Thank you for taking the time to review our property. I apologize for your issues with check in. Your feedback is very important to us, and we would like to discuss this further with you; please reach out to us on our social media or chat channels. We hope to welcome you back for an improved stay that exceeds all expectations.Warm regards,Melinda

10/10 Excellent

Catherine, STAFFORD

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and modern hotel with professional and courteous staff!
Stayed 1 night in Dec 2023
Response from Michaela on Dec 20, 2023
Hello Catherine. I wanted to personally thank you for your patronage to us at Hyatt Regency Crystal City. I am pleased you enjoyed your time with us, and our team was professional and courteous. We value you as our Guest and do our best to provide the best service possible during your time away from home. I hope to welcome you back in the near future and truly appreciate your positive review. Have a great day!

10/10 Excellent

janis

Traveled with family
Stayed 2 nights in Dec 2023
Response from Candace on Dec 17, 2023
Dear Janis,Thank you for your 5-star rating as well as your review. We are so glad that you enjoyed your stay. We look forward to welcoming you back at Hyatt Regency Crystal City at Reagan National Airport.Warm regards,Candace

10/10 Excellent

Destiny

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Betsy on Dec 12, 2023
Dear Destiny,Thank you for your 10/10 rating. We are happy that you enjoyed your stay with us and hope to welcome you back as our guest again soon! Warm Regards,

10/10 Excellent

Alem

Stayed 2 nights in Dec 2023
Response from Janet on Dec 9, 2023
Dear Alem,Thank you for providing a great rating on our Hyatt Regency Crystal City! We are pleased by the rating as this lets us know you enjoyed your stay, and we met all your expectations. We hope to have the pleasure of welcoming you back in the future.Warm regards,

10/10 Excellent

Andres

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was amazing. The food, the staff inside/outside the hotel were helpful, friendly and respectful. Definitely, I recommend staying at this hotel.
Response from Melinda on Feb 14, 2024
Dear Andres,Thank you for taking the time to review our property. We are so glad to hear you found our property amazing and the staff provided helpful, friendly, and respectful service. We are also glad to hear you enjoyed the food. We hope to welcome you back to Hyatt Regency Crystal City at Reagan National Airport again soon!Warm regards,Melinda

10/10 Excellent

Jerry

Stayed 1 night in Jun 2023
Response from Rebecca on Dec 5, 2023
Greetings Jerrry,Thank you for providing feedback and for your recent stay with us. We hope to welcome you back again. Best regards, Rebecca

10/10 Excellent

Marc

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location and the food of this hotel.
Stayed 2 nights in Nov 2023
Response from Dacia on Dec 5, 2023
Hi Marc, We are so pleased to hear you enjoyed our location and the food. Thank you so much for your 5-star review. We greatly appreciate you leaving your feedback. Hoping to welcome you to Hyatt Regency Crystal City again soon.Kind regards,

10/10 Excellent

Annette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was very friendly, told us about the hotel’s restaurants, and provided a map showing what was around the facility. The hotel and room were very clean and modern, and love the elevators with outdoor view.
Stayed 1 night in Nov 2023
Response from Jamie on Dec 2, 2023
Dear Annette,Thank you for taking the time to review our Hyatt Regency Crystal City. We were delighted to hear that our front desk team provided friendly and informative service, making your stay enjoyable! It is also great to know that you appreciated the cleanliness and modernity of our hotel and rooms. Your feedback is truly valued, and we hope to welcome you back for another fantastic stay in the future!Warm regards,

4/10 Poor

Richard

Liked: Property conditions & facilities
Disliked: Amenities
There was no space in the bathroom, there was no ironing board in the room and when I requested one from house keeping they did not bring one.
Stayed 3 nights in Nov 2023
Response from Jamie on Dec 2, 2023
Dear Richard,Thank you for taking the time to review our Hyatt Regency Crystal City. We sincerely apologize for the inconveniences you experienced during your stay. Your feedback is valuable to us, and we are committed to making improvements based on your input. Please know that we will address these concerns internally as we continue our efforts to enhance our guests' experience. We hope to have the opportunity to better serve you in the future.Warm regards,

8/10 Good

Robert Manuel Gilbuena Maria Dinorah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shuttle service was excellant
Stayed 4 nights in Nov 2023
Response from Janet on Dec 9, 2023
Dear Robert,Thank you for taking the time to rate your stay at our Hyatt Regency Crystal City. We are pleased to hear the shuttle service was excellent. We hope to have the pleasure of welcoming you back in the future and providing nothing short of an excellent experience.Warm regards,

10/10 Excellent

Heather

Stayed 1 night in Nov 2023
Response from Melinda on Dec 9, 2023
Dear Heather,Thank you for taking the time to review our property. We hope to welcome you back soon!Warm regards,Melinda

10/10 Excellent

Isaiah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dc vacation
Beautiful hotel and great service
Stayed 2 nights in Nov 2023
Response from Ana on Nov 14, 2023
Dear Isaiah,Thank you for providing feedback. It was a pleasure to host you during your visit to Arlington. We're glad you enjoyed you our hotel and the service you received from our staff. We hope to provide you with an even better experience the next time you visit!

10/10 Excellent

Jeffrey

Stayed 1 night in Nov 2023
Response from Laura on Nov 27, 2023
Dear Jeffrey,Thank you so much for your patronage and for the 5-star rating. We are delighted to hear that your stay with us was enjoyable. We hope to have the pleasure of welcoming you back soon. Best regards,

10/10 Excellent

Ursula L

Traveled with family
Liked: Cleanliness, staff & service, amenities
The property was fine. The staff was friendly. The wait at check-in was a bit long, bit overall a really good choice.
Stayed 2 nights in Oct 2023
Response from Jamison on Nov 2, 2023
Hi Ursula, We want to thank you for taking the time to review your recent stay with us. We are overjoyed to hear our hotel met your expectations and that our staff impacted your stay positively. Our team will appreciate your feedback. We are sorry to hear of your disappointment with check-in. By sharing your experience, you have a direct positive impact on future stays, which allows us to maintain the level of service that Hyatt is known for. We hope to welcome you back at Hyatt Regency Crystal City at Reagan National Airport for a stay that exceeds all expectations. Best regards, Jamison

10/10 Excellent

Sonja

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Laura on Oct 30, 2023
Dear Sonja,Thank you so much for your patronage and for the 5-star rating. I am delighted to hear that you enjoyed your stay with us. We hope to have the pleasure of welcoming you back soon. Best regards,

10/10 Excellent

Kevin, Ridgewood

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close enough to dc 5-10 minutes with affordable uber or driving.
Stayed 2 nights in Oct 2023
Response from Jamison on Oct 28, 2023
Hello Kevin, Thank you for taking the time to review your recent stay at our hotel. We are delighted to hear that our hotel's location and convenience stood out to you the most and impacted your stay positively. We look forward to welcoming you again in the future at Hyatt Regency Crystal City at Reagan National Airport.Best regards, Jamison

10/10 Excellent

anuj

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property , nice breakfast and convenient location
Stayed 2 nights in Oct 2023
Response from Jamison on Oct 28, 2023
Hello anuj, Thank you for taking the time to review your recent stay at our hotel. We are overjoyed to hear your positive feedback and are thrilled to hear that our hotel's breakfast and location stood out to you the most and impacted your stay positively. We look forward to welcoming you again at Hyatt Regency Crystal City at Reagan National Airport.Best regards, Jamison

10/10 Excellent

Juan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quite only problem is the parking
Stayed 1 night in Oct 2023
Response from Ana on Oct 24, 2023
Dear Juan,Thank you for sharing your feedback. We're glad you had a pleasant stay at our hotel. We look forward to seeing you again soon!

10/10 Excellent

David

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great no compliants
Stayed 1 night in Oct 2023
Response from Betsy on Oct 23, 2023
Dear David,Thank you for your 10/10 rating and feedback. We appreciate all guest comments and feedback and thank you for taking time to share your experience with us. We are so glad that you had a great stay. Thank you for staying with us. We look forward to welcoming you as our guest again soon.Warm Regards,

10/10 Excellent

Shavawnte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable hotel. I loved how you never seemed to wait long for an elevator. Although valet parking was a bit pricey it was very convenient and allowed for in and out privileges the entire stay.
Stayed 2 nights in Oct 2023
Response from Betsy on Oct 23, 2023
Dear Shavawnte,Thank you for the feedback and rating. We are so happy that you felt our hotel was very clean and comfortable. Thank you for staying with us. We look forward to welcoming you as our guest again soon.Warm Regards,

4/10 Poor

Jeffery

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Worst Hyatt have stayed in
Room was not cleaned well A C unit fan made lots of noise. Pillows were extremely flat. Restaurant breakfast was not worth the price. Staff was friendly, but hotel wa less than expected
Stayed 2 nights in Oct 2023
Response from Jamie on Oct 23, 2023
Dear Jeffery,Thank you for your review of our Hyatt Regency Crystal City. We regret to learn that your stay fell below expectations. We sincerely apologize for the issues you encountered during your stay, including the noisy AC unit and quality of your pillows. Please know your feedback has been shared with our management and maintenance teams to ensure immediate improvements in these areas. We appreciate your feedback, and we hope to have the opportunity to welcome you back as our guest for a much-improved stay experience in the future.Warm regards,

8/10 Good

Ayu

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean, but there wasn’t a hand soap to wash your hand, I have to use the body wash that is in the shower to wash my hands
Stayed 1 night in Oct 2023
Response from Larissa on Oct 22, 2023
Hello Ayu,Thank you for the feedback and rating. We are happy that you enjoyed the clean room. We apologize there was no handsoap in the room and we will forward this back to our housekeeping staff. We hope to welcome you again in the near future.Kind Regards,

10/10 Excellent

Kenneth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 2 nights in Oct 2023
Response from Tieysha on Oct 22, 2023
Hello Kenneth!Thank you for your 5 out of 5 rating as well as your review. We are so happy that you chose our location for your stay. We look forward to welcoming you back to Hyatt Regency Crystal City in the future.Warm Regards,

8/10 Good

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Jamison on Oct 20, 2023
Hello Allison, Thank you for taking the time to leave a rating review of our hotel. We welcome your feedback, suggestions, and comments. We hope you enjoyed your stay and look forward to welcoming you again at Hyatt Regency Crystal City at Reagan National Airport! Best regards, Jamison

4/10 Poor

Charlie

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Veronica on Oct 16, 2023
Hello Charlie!Thank you for sharing your feedback with us. I am sorry to hear that your stay was not up to par. We would like to speak with you to see where we failed to ensure that we working to provide our guests with a great experience and ask that you please contact us on our social media outlets, Facebook or Twitter. You may also contact us on the World of Hyatt app's chat. We look forward to assisting you further.

2/10 Terrible

antoinette

there was mode in the room
Stayed 2 nights in Oct 2023
Response from Jamie on Oct 16, 2023
Dear Antoinette,Thank you for taking the time to review our Hyatt Regency Crystal City. We are sorry to learn of your experience while staying with us, please know our team takes matters like this very seriously. If you could please reach out to us via our social media or chat channels, we would like the opportunity to investigate this further. We hope to speak with you soon.Warm regards,

10/10 Excellent

Shelly

Stayed 1 night in Oct 2023
Response from Jessica on Nov 5, 2023
Hi Shelly,We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

6/10 Okay

JACOBUS

Disliked: Cleanliness, staff & service, property conditions & facilities
Bathroom is very average. Dirty not clean
Stayed 1 night in Oct 2023
Response from Jamison on Oct 11, 2023
Hello JACOBUS, Thank you for taking the time to review your recent stay at our hotel. We are saddened to hear that your stay did not meet expectations and that you were disappointed with the bathroom and uncleanliness during your stay. Your feedback is very important to us, and We'd like to discuss this further with you; please contact us via one of our social media platforms (e.g. Twitter, Facebook, Instagram). We hope to welcome you back at Hyatt Regency Crystal City at Reagan National Airport for an improved stay that exceeds all expectations.Best regards, Jamison

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Jessica on Nov 2, 2023
Dear Dennis,Thank you for sharing your feedback. We're glad you had a pleasant stay at our hotel. We look forward to seeing you again soon!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Veronica on Oct 2, 2023
Hello Susan!Thank you for the 5-star rating, and for being our guest at Hyatt Regency Crystal City! We are delighted to hear that you enjoyed your stay with us. We would love to welcome you back again in the future, so please feel free to contact us should you need any assistance.

6/10 Okay

Amber

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Hotel physically was clean and nice. Staff not so much, and BE PREPARED to pay $25-$45 a day for parking. The area is up and coming, nothing there, no night life.
Stayed 2 nights in Sep 2023
Response from Larissa on Sep 25, 2023
Hello Amber, Thank you for taking the time to leave a review on our property. We are glad you enjoyed the cleanliness. We do apologize if the our staff did not meet expectations, but appreciate your insights. We hope to welcome you again the next time you are in the area! Best Regards,

10/10 Excellent

George

Liked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from Jon on Sep 24, 2023
Good Day George,Thank you for taking the time to review your past stay with us at the Hyatt Regency Crystal City. It was great to see the 10 out of 10 rating and that you enjoyed your stay with us. We communicate all reviews and comments to hotel management directly. We do this so they are aware of the great service you had and to help better our location. We appreciate you choosing to stay with us and hope to welcome you back again in the near future.I hope you have a great day!Cheers,

10/10 Excellent

Destiny

Stayed 2 nights in Sep 2023
Response from Jon on Sep 23, 2023
Good Day Destiny,Thank you for taking the time to review your past stay with us at the Hyatt Regency Crystal City at Reagan National Airport. It was great to see the 10 out of 10 rating and that you enjoyed your stay with us. We communicate all reviews and comments to hotel management directly. We do this so they are aware of the experience you had and to help better our location. We appreciate you choosing to stay with us and hope to welcome you back again in the near future. I hope you have a great day! Cheers,

10/10 Excellent

Thomas

Stayed 1 night in Sep 2023
Response from Veronica on Oct 11, 2023
Hello Thomas! Thank you for the great 5-star rating! We are happy to hear that you enjoyed your stay with us! We do hope to have the pleasure of welcoming you as our guest again in the future, so please feel free to contact us should you need any assistance.

6/10 Okay

Rich

Stayed 2 nights in Sep 2023
Response from Veronica on Oct 11, 2023
Hello Rich!Thank you for being our guest and for the star rating! I am sorry to hear that we fell short during your stay. We hope that you give us the opportunity to provide a better experience and hope to welcome you back again in the future, so please feel free to contact us should you need any assistance.

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport
Stayed 1 night in Sep 2023
Response from Jessi on Nov 2, 2023
Dear John,Thank you for sharing your feedback. We're glad you had a pleasant stay at our hotel. We look forward to seeing you again soon!

10/10 Excellent

Pedro

Stayed 3 nights in Sep 2023
Response from Veronica on Oct 5, 2023
Hello Pedro!Thank you for the wonderful 5-star rating! We are happy to hear that you enjoyed your stay with us! We do hope to have the pleasure of welcoming you back in the future, so please feel free to contact us should you need any assistance.

8/10 Good

Hannah

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Staff at front desk during check in and check out were really nice and helpful but the man who I spoke twice on the phone first before check in on 9/9/23 between 8-9pm then again around midnight after we checked in seems like he does not want to talk to anyone, he was rushing and almost did not let me finish speaking. The housekeeper was also very kind.
Stayed 2 nights in Sep 2023
Response from Jamie on Sep 12, 2023
Dear Hannah,Thank you for taking the time to review our hotel. We appreciate your kind words about our front desk and housekeeping team. We apologize for your experience with the colleague over the phone, this will be addressed with our team. Thank you for choosing to stay with us, we hope to have the opportunity to welcome you back as our guest in the future!Warm regards,

10/10 Excellent

Johnny E

Stayed 3 nights in Sep 2023
Response from Veronica on Oct 5, 2023
Hello Johnny E!Thank you for the great 5-star rating! We are delighted to hear that you enjoyed your stay with us and hope to have the pleasure of welcoming you back again in the future. Please feel free to contact us should you need any assistance.