Indoor pool

Reviews of Hyatt Regency Washington on Capitol Hill

4 out of 5
Hyatt Regency Washington on Capitol Hill
400 New Jersey Ave NW, Washington, DC

Reviews

8.4

Very Good

Rating 10 - Excellent. 684 out of 1440 reviews" "
Rating 8 - Good. 455 out of 1440 reviews" "
Rating 6 - Okay. 159 out of 1440 reviews" "
Rating 4 - Poor. 95 out of 1440 reviews" "
Rating 2 - Terrible. 47 out of 1440 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kyoko

Liked: Property conditions & facilities
Very clean and nice
Stayed 1 night in Apr 2024
Response from Jamie on Apr 15, 2024
Dear Kyoko,Thank you for your great review and rating for our Hyatt Regency Washington on Capitol Hill! We were delighted to see that you enjoyed your stay with us, and that the cleanliness of our hotel was to your satisfaction. We hope to welcome you back as our guest again in the future!Warm regards,Jamie

10/10 Excellent

liz

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Check in was fast and polite.
Stayed 1 night in Apr 2024
Response from John on Apr 8, 2024
Hello Liz,I am so happy to see you liked your stay at our Hyatt Regency Washington on Capitol Hill. Thank you mentioning your fast check in. I hope you can stay with us again.Best Regards,John

8/10 Good

kristina

Traveled with group
Liked: Cleanliness, amenities
Large corporate hotel. Clean. Large rooms. Helpful staff. Great location. Small indoor pool. Rooms a bit worn, need a refresh.
Stayed 2 nights in Mar 2024
Response from Jamie on Apr 8, 2024
Dear Kristina,Thank you for taking the time to review our Hyatt Regency Washington on Capitol Hill! We were glad to see that you enjoyed your stay with us, and to hear that you found our hotel well-located and clean. We appreciate your feedback, and hope to welcome you back as our guest again in the future!Warm regards,Jamie

10/10 Excellent

Elizabeth

Liked: Cleanliness, amenities, property conditions & facilities
Great location and experience!
Stayed 2 nights in Apr 2024
Response from John on Apr 8, 2024
Hello Elizabeth,Thank you for adding this review of our Hyatt Regency Washington on Capitol Hill. I am happy you liked your stay and our location. I hope you can visit again.Best Regards,John

10/10 Excellent

Dawn

Traveled with family
Liked: Cleanliness, property conditions & facilities
Most of the staff (all but the market/Starbucks) were friendly and helpful…especially the concierge, who helped us find our way around with some great tips! Our room was clean and quiet, and everything went smoothly.
Stayed 3 nights in Apr 2024
Response from Jamie on Apr 8, 2024
Dear Dawn,Thank you for taking the time to review our Hyatt Regency Washington on Capitol Hill! We were delighted to see that you enjoyed your stay with us, and that our team's service helped contribute to an enjoyable stay experience. We hope to have the opportunity to welcome you back as our guest for another seamless enjoyable stay in the future!Warm regards,Jamie

10/10 Excellent

Ryan

Liked: Property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Veronica on Apr 4, 2024
Hello Ryan!Thank you for the amazing 5-star rating! We are delighted that you enjoyed your stay with us, and we hope to have the opportunity to welcome you back in the future. Please feel free to contact us if there is anything we may assist you with. Thank you for choosing Hyatt Regency Washington on Capitol Hill for your stay and for being our guest!

10/10 Excellent

Liubov

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Дуже сподобалося перебування у готелі. На ресепшені зустріла добра й усміхнена дівчина. Номер затишний та чистий. Сніданок – фуршет, все смачно та різноманітно. Дітей порадувало наявність басейну, особливо після насиченого екскурсійного дня. Платний паркінг при готелі дасть можливість не переживати за машину та спокійно насолоджуватися пам'ятками. Враження від готелю лише гарне. Дякую!
Stayed 2 nights in Mar 2024
Response from Michelle on Apr 2, 2024
Dear Liubov,Thank you for your 5/5 feedback and review. We are happy to hear that you enjoyed your stay and your room was cozy and clean. Thank you for staying with us. We hope to welcome you back as our guest again soon.Warm Regards,

8/10 Good

Courtney

Liked: Cleanliness, property conditions & facilities
Great and convenient location!
Stayed 3 nights in Mar 2024
Response from Betsy on Apr 2, 2024
Dear Courtney,Thank you for your feedback and rating. We are happy that you enjoyed your stay with us and felt our hotel was great and a convenient location. Thank you for staying with us. We hope to welcome you back as our guest again soon! Warm Regards,

8/10 Good

David

Traveled with partner
Liked: Amenities
Starting to get a bit run down
Stayed 2 nights in Mar 2024
Response from Candace on Apr 1, 2024
Dear David,Thanks so much for the review of your most recent stay at our property. We welcome your feedback, suggestions, and comments. We hope you enjoyed your stay and look forward to welcoming you again at Hyatt Regency on Capitol Hill.Warm regards,Candace

10/10 Excellent

Barbara

Liked: Cleanliness, property conditions & facilities
The staff at the restaurant was extremely efficient and friendly. Check n was great!
Stayed 5 nights in Mar 2024
Response from Travis on Mar 31, 2024
Hello Barbara!Thank you for taking the time to write your review of our hotel. We are glad to hear you enjoyed your dining experience and experienced a great check-in. We look forward to welcoming you back soon!Warm Regards, Travis

8/10 Good

Sonia, Chicago

Traveled with family
Liked: Cleanliness
The lobby and bar/restaurant area were great. The rooms are small and outdated. The bed frame had rips around and the carpet in the room was faded. The pool was crowded and there were no towels available.
Stayed 3 nights in Mar 2024
Response from Ciara on Mar 30, 2024
Dear Sonia,Thank you for taking the time to review your stay with us. We are thrilled to hear that you enjoyed our restaurant and lobby area. We would like to apologize for the rooms being small and outdated, and for the lack of pool towels during your stay. Your comments have been communicated to our hotel's management team for review and follow up. We hope to have the pleasure of welcoming you back again in the future.Kind Regards,Ciara

6/10 Okay

Salvador

Stayed 3 nights in Mar 2024
Response from Janet on Apr 18, 2024
Dear Salvador,We appreciate you taking the time to rate our Hyatt Regency Washington on Capitol Hill. We would have liked to have seen a higher rating and to know what we could have done to have made your stay a better experience. If you would like to share more about your stay with us, please contact us on one of our social media or chat platforms. We hope to welcome you back in the future and have the opportunity to provide you with an exceptional experience on your next visit.Warm regards,

10/10 Excellent

Craig

Liked: Cleanliness, amenities, property conditions & facilities
Resturant was excellent
Stayed 4 nights in Mar 2024
Response from Veronica on Mar 28, 2024
Hello Craig! Thank you for sharing your feedback. We are delighted to hear that you enjoyed your stay with us, and that the restaurant was excellent! We hope to see you again in the future, so please feel free to contact us should you need any assistance. Thank you for choosing Hyatt Regency Washington on Capitol Hill for your stay and for being our guest!

10/10 Excellent

Irayda

Liked: Cleanliness, property conditions & facilities
Excellent
Stayed 2 nights in Mar 2024
Response from Rebecca on Mar 28, 2024
Hello Irayda,Thank you for your recent stay at Hyatt Regency Washington on Capitol Hill. It was our pleasure to welcome you and are happy you had a wonderful time. We hope to welcome you back again.Warm regards,Rebecca

10/10 Excellent

MEYBEL

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great stay
Stayed 1 night in Mar 2024
Response from Betsy on Mar 25, 2024
Dear MEYBEL,Thank you for your 5/5 feedback and rating. We are happy that you enjoyed you had a great stay. Thank you for staying with us. We hope to welcome you back as our guest again soon! Warm Regards,

4/10 Poor

Jada

Traveled with group
Liked: Amenities
Disliked: Cleanliness
Hotel room had a weird smell to it when I first walked in. There was dust on every light fixture in the room. There was a little hair in our sink. Amenities are nice, but the rooms need more attention with cleanliness and they need to be updated in general.
Stayed 2 nights in Mar 2024
Response from Betsy on Mar 25, 2024
Dear Jada,Thank you for your feedback. We regret to hear your stay with us did not meet your expectations due to your room. Thank you for your insight. We would like to address your concerns and gather further information. Please contact us on our chat or social channels. We hope to hear from you soon!Warm regards,

10/10 Excellent

Shannon

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful. Close to everything to do in DC. Great location.
Stayed 1 night in Mar 2024
Response from Lindsey on Mar 24, 2024
Dear Shannon,Thank you for taking the time to rate our property. Happy to hear you enjoyed the beautiful hotel and the location! We would love to have you back in the future!Best Regards,

10/10 Excellent

Godric

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
My daughter and I traveled to Washington for the first time. The location of the Hyatt Regency was perfect for easily walking to the main attractions of the city. We opted to include the buffet breakfast with our booking which was great. There was a wide selection of offerings and the service was efficient and friendly. Our room itself was comfortable and clean. The staff at the check-in desk were friendly and helpful. All the employees that we encountered at the hotel were polite and friendly. We definitely felt welcomed and valued. A huge shout out goes to June at the Concierge Desk who was absolutely FABULOUS!! As this was our first time visiting the city we were feeling a little overwhelmed with all there is to see and do. June was tremendously helpful at directing us and giving us the "inside scoop" on where to go and when. She also offered great suggestions for restaurants. Her friendly, caring and helpful manner really made us feel valued and confident to be able to navigate the city on our own. We loved seeing her smiling face each day! One small detail that can't go unsaid is the fact that there is a fire station across the street. It honestly wasn't a big deal but we were woken up twice during our stay by the sirens. All in all we had a great stay and I would definitely recommend this hotel for all travels and especially families.
Stayed 4 nights in Mar 2024
Response from Melinda on Mar 22, 2024
Dear Godric,Thank you for taking the time to review our property. We are so glad to hear you found our location convenient and enjoyed the buffet breakfast. We are also glad to hear you found your room clean and comfortable and that our staff provided friendly and helpful service. We hope to welcome you back to Hyatt Regency Washington on Capitol Hill again soon!Warm regards,Melinda

8/10 Good

Ashley

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Betsy on Mar 7, 2024
Dear Ashley,Thank you for the feedback and rating. We are happy that you enjoyed your stay with us and hope to welcome you back as our guest again soon! Thank you for staying with us.Warm Regards,

8/10 Good

William

Stayed 1 night in Feb 2024
Response from Melinda on Mar 6, 2024
Dear William,Thank you for taking the time to review our property. We hope to welcome you back to Hyatt Regency Washington on Capitol Hill again soon!Warm regards,Melinda

4/10 Poor

Paul

Traveled with partner
Disliked: Amenities
NEEDS A MAKEOVER BAD HAS A SMELL WE LEFT VERY EARLY AND SLEPT ONTOP OF COVERS ...
Stayed 1 night in Jan 2024
Response from Candace on Feb 2, 2024
Dear Paul,Thank you for taking the time to review your recent stay at our hotel. We are saddened to hear that your stay did not meet expectations and that you were disappointed by the guestroom. Your feedback is very important to us, and We'd like to discuss this further with you; please contact us via one of our social media platforms (e.g. X (formerly Twitter), Facebook, Instagram). We hope to welcome you back at Hyatt Regency Washington on Capitol Hill for an improved stay that exceeds all expectations.Warm Regards,Candace

4/10 Poor

Kelly

Stayed 1 night in Jan 2024
Response from Janet on Mar 21, 2024
Dear Kelly,Thank you for taking the time to rate our property. We are disappointed to see the rating and would like to know what we could have done to have made your stay a better experience. Please feel free to reach out to us on one of our social media or chat platforms. We hope to have the opportunity to welcome you back to our Hyatt Regency Washington on Capitol Hill and provide an experience that will exceed your expectations.Warm regards,

10/10 Excellent

Maikel Rosado

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Laura on Jan 22, 2024
Dear Maikel,Thank you so much for your patronage and for the 5-star rating. We are delighted to hear that your stay with us was enjoyable. We hope to have the pleasure of welcoming you back soon.Best regards,

8/10 Good

Karen

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Janet on Jan 19, 2024
Dear Karen,We appreciate you taking time to rate our Hyatt Regency Washington on Capitol Hill. We hope to have the pleasure of welcoming you back and providing nothing short of a 5-star experience.Warm regards,

8/10 Good

Gary

Stayed 2 nights in Dec 2023
Response from Rebecca on Jan 15, 2024
Greetings Gary,Thank you for providing feedback and for your recent stay with us. We hope to welcome you back again. Best regards, Rebecca

8/10 Good

Karl

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
The restaurant serves really good food. The staff is super-friendly, professional, and accommodating.
Stayed 3 nights in Dec 2023
Response from Melinda on Jan 9, 2024
Dear Karl,Thank you for taking the time to review our property. We are so glad to hear you found the food at our restaurant so good and that our staff provided friendly and professional service. We hope to welcome you back soon!Warm regards,Melinda

8/10 Good

Charles

Traveled with family
Liked: Cleanliness, room comfort
Good location
Good location. Very comfortable, modern, clean. Lacked a microwave. Has a pool, fitness center.
Stayed 3 nights in Dec 2023
Response from Melinda on Jan 11, 2024
Dear Charles,Thank you for taking the time to review our property. We are so glad to hear you found our location convenient. We are also glad to hear you found your room clean and comfortable. We hope to welcome you back soon!Warm regards,Melinda

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Well Worth It
Great hotel, excellent location!
Stayed 4 nights in Dec 2023
Response from Melinda on Jan 11, 2024
Good evening,Thank you for taking the time to review our property. We are so glad to hear you found our hotel great and location convenient!Warm regards,Melinda

10/10 Excellent

Pamela

Traveled with group
Stayed 2 nights in Dec 2023
Response from Melinda on Jan 11, 2024
Dear Pamela,Thank you for taking the time to review our property. We hope to welcome you back soon!Warm regards,Melinda

8/10 Good

Akshay

Traveled with family
Liked: Cleanliness
Liked the location and ability to catch hop on hop off outside the hotel. Didn’t like that I had to go to reception for breakfast while seated at breakfast table with table and was asked to wait for 10 minutes at reception to collect the voucher - that should have been given to me during check-in process. Even the breakfast server rushed the service after seeing the voucher and didn’t wait for the side order we were entitled for that he mentioned. My wife was very annoyed and raised to the nice coffee lady who discussed it with the server and he became extra nice. The concierge lady was very helpful but we couldn’t get tickets to smithdonian air and space museum, neither could we get night tour tickets. Overall experience is therefor mixed.
Stayed 1 night in Dec 2023
Response from Melinda on Jan 11, 2024
Dear Akshay,Thank you for taking the time to review our property. We are so glad to hear you found our location convenient and that the concierge was helpful. Please allow me to apologize on behalf of our team for the issues you had with the voucher at breakfast. We will be sure to share your concerns with our management team. We hope to welcome you back soon for a better experience. Warm regards,Melinda

8/10 Good

Sherry

Liked: Cleanliness, room comfort
Mostly good with a little hiccup or two
We came to town for a quick visit to see the sights. Everyone was very friendly and welcoming. Our room was comfortable, the bed was great, we had a very nice stay. The bellman and valet staff in particular were very kind and helpful. I had two issues: When we went to our room the night before checking out, I asked at the front desk if we could use our resort credit (is that the name?) for breakfast in the morning. She said yes, and anything above the $10/day would be added to our bill and settled at checkout. The next morning when we checked out, the entire bill for breakfast was still on our bill When I asked about it, the woman checking us out said we couldn't use that money toward breakfast. I relayed my conversation with the clerk the night before and there was some eye rolling and talking under her breath but she took the charge off of our bill Also, the small 'convenience' store located in the lobby is anything but. They charge outrageous prices ($5 for a seltzer and $14 for a croissant sandwich) but they aren't very courteous or helpful. In an effort to get cash in the hands of the valet and bellman, my husband asked for change for a $20 bill at the front desk. There wasn't any change there, so I went to the restaurant, no change there either. When I asked in the store, the clerk said first they didn't have any, then that she couldn't open the register. Then she said if I buy something, she would maybe have change. SO frustrating.
Stayed 2 nights in Dec 2023
Response from Tonya on Jan 6, 2024
Dear Sherry,Thank you for leaving us a review. We are glad to hear that everyone was very friendly and welcoming. It is excellent your room was comfortable, and you had a very nice stay. We regret to hear however about the issue with the resort credit and breakfast. We apologize that our staff did not provide the best service. We will use your feedback to make improvements. Thank you for bringing this to our attention. We hope to have the opportunity to welcome you back to our hotel in the future. Kind regards,Tonya

10/10 Excellent

Leah

Traveled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023
Response from Tonya on Jan 6, 2024
Hello Leah,Thank you for the positive rating. We are happy to know you enjoyed your stay. It was a pleasure to host you while in DC. We hope to welcome you back in the near future. Warm regards,Tonya

10/10 Excellent

Shawn

Traveled with family
Liked: Cleanliness, room comfort
Great location friendly staff. Perfect
Stayed 4 nights in Dec 2023
Response from Jamison on Jan 3, 2024
Hello Shawn, I want to thank you for being a guest of our hotel and for taking the time to share your experience. We are overjoyed to hear your positive feedback of our hotel staff. We are even more thrilled that our hotel's location and convenience impacted your stay positively. We look forward to providing another excellent experience and welcoming you again at Hyatt Regency Washington on Capitol Hill!Best regards, Jamison

8/10 Good

Pierre

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Rooms are a little dated but big ! Couldn’t be closer to the capitol.
Stayed 1 night in Dec 2023
Response from Candace on Jan 1, 2024
Dear Pierre,Thank you for taking the time to review your recent stay at our hotel. We welcome your feedback of your experience and look forward to your future stays at Hyatt Regency on Capitol Hill.Warm regards,Candace

10/10 Excellent

Peter's

Stayed 4 nights in Dec 2023
Response from Tieysha on Jan 1, 2024
Hello Peter's,Thank you for your 10 out of 10 rating. We hope you enjoyed your stay here with us at Hyatt Regency Washington on Capitol Hill and we look forward to welcoming you back in the future.Best Wishes,

10/10 Excellent

Yamah, camp Verde

Liked: Cleanliness, property conditions & facilities
Great service!
Stayed 2 nights in Dec 2023
Response from Jamison on Feb 1, 2024
Hello Yamah,Thank you for taking the time to leave a rating review of our hotel. We hope you enjoyed your stay and look forward to welcoming you again at Hyatt Regency Washington on Capitol Hill!Best regards,Jamison

8/10 Good

Kun

Traveled with family
Liked: Amenities
Stayed 4 nights in Dec 2023
Response from Tieysha on Dec 31, 2023
Hello Kun,Thank you for your rating. We hope you had a pleasant stay here with us at Hyatt Regency Washington on Capitol Hill, and we look forward to welcoming you back in the future.Best Wishes,

8/10 Good

Jobst

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023
Response from Jamison on Dec 30, 2023
Hello Jobst, Thank you for taking the time to leave a rating review of our hotel. We hope you enjoyed your stay and look forward to welcoming you again at Hyatt Regency Washington on Capitol Hill!Best regards,Jamison

10/10 Excellent

Grayson

Liked: Cleanliness
Stayed 2 nights in Dec 2023
Response from Jamison on Dec 24, 2023
Hello Grayson, Thank you for your perfect star rating of our hotel. We hope you enjoyed your stay and look forward to welcoming you again at Hyatt Regency Washington on Capitol Hill!Best regards, Jamison

10/10 Excellent

Juan

Liked: Cleanliness, property conditions & facilities
the stay was amazing the place is good
Stayed 2 nights in Dec 2023
Response from Janet on Dec 22, 2023
Dear Juan,Thank you for taking the time to review our Hyatt Regency Washington on Capitol Hill. It was a pleasure hosting you. We are delighted to hear you had an amazing stay! We look forward to welcoming you back in the future for another outstanding experience. Warm regards,

8/10 Good

Barbara

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I love the location, stepping out of the hotel, and seeing the Capital over your shoulder - beautiful! And close proximity, by foot, to the metro, and Union Station (same location). Wish you could print a boarding pass without having to PAY for internet access! Too, you have to ASK for complimentary water at the service desk - it is not available in the room.
Stayed 1 night in Dec 2023
Response from Dacia on Dec 22, 2023
Hello Barbara,Thank you for your stay feedback and recommendations. We appreciate you taking time to rate our hotel. It is so great to hear you loved our location. Your feedback will be used in efforts to improve future stays. Hoping to welcome you to Hyatt Regency Washington on Capitol Hill again. Warm regards,

10/10 Excellent

Lajhonay

Traveled with family
Liked: Cleanliness, room comfort
This was our second time here as we come to town for the Enchant Christmas experience and I absolutely love it here. It’s secure, it’s comfortable, the staff is professional and helpful. Will be returning next year as it’s now a family tradition.
Stayed 1 night in Dec 2023
Response from Betsy on Dec 21, 2023
Dear Lajhonay,Thank you for the 10/10 rating. We are so glad you had an amazing visit at our hotel. It was our pleasure to welcome you back as our guest. We love that you felt our staff is professional and helpful and that you enjoyed your stay. Thank you for staying with us and thank you for your loyalty to Hyatt. We appreciate your rating as it helps us continue to provide great service. We look forward to welcoming you as our guest again soon.Warm regards,

8/10 Good

Timothy

Liked: Cleanliness, room comfort
Comfortable bed Clean Large HD TV Good room service Excellent front desk staff.
Stayed 2 nights in Dec 2023
Response from Rebecca on Dec 18, 2023
Hello Timothy,Thank you for your feedback. We are thrilled that you enjoyed your stay with us! We strive to make each stay pleasant and we are glad that you had a great time! We look forward to welcoming you again as our guest. Warm Regards, Rebecca

10/10 Excellent

Victoria

Stayed 3 nights in Dec 2023
Response from Ana on Dec 19, 2023
Dear Victoria,Thanks for sharing your rating! We hope to see you again soon!

10/10 Excellent

martha

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everyone was so wonderful and very friendly
Stayed 1 night in Dec 2023
Response from Candace on Dec 18, 2023
Dear martha,Thank you for your 5-star rating of our hotel. We are glad that you enjoyed the wonderful and friendly staff during your stay. We look forward to welcoming you again at Hyatt Regency Washington on Capitol Hill.Warm regards,Candace

6/10 Okay

Princess Miriam

Traveled with family and small children
Stayed 1 night in Dec 2023
Response from Laura on Dec 17, 2023
Dear Princess Miriam,Thank you for taking the time to provide your rating. We appreciate you choosing Hyatt and hope to have the opportunity to welcome you back soon. Best regards,

10/10 Excellent

Susan

Stayed 2 nights in Dec 2023
Response from Janet on Dec 16, 2023
Dear Susan,Thank you for the awesome rating you gave our Hyatt Regency Washington on Capitol Hill! It was a pleasure hosting you and providing an excellent experience. We hope to have the pleasure of welcoming you back again.Warm regards,

6/10 Okay

Miryan

Traveled with family
Response from Melinda on Feb 6, 2024
Dear Miryan,Thank you for taking the time to review our property. We would appreciate any feedback on what could have been done to make your stay a better experience. Please reach out to us on our social media or chat channels. We hope to welcome you back to Hyatt Regency Washington on Capitol Hill for an improved stay that exceeds all expectations.Warm regards,Melinda

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, room comfort
No microwaves
Amenities and house keeping was nice. First time I have been in a hotel without microwaves in the room and laundry offered on site. Walls were thin.
Stayed 4 nights in Dec 2023
Response from Veronica on Dec 11, 2023
Hello!Thank you for sharing your feedback with us. We are happy to hear that you enjoyed your stay with us at Hyatt Regency Washington on Capitol Hill, and that the amenities and housekeeping were nice! I am sorry to hear that the walls were thin and that there were no microwaves in the room. I will ensure to pass along your feedback to our executive management team as this does allow us the opportunity to improve our services. We do hope to have the opportunity to welcome you back in the future, so please feel free to contact us should you need any assistance.

8/10 Good

Diane

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We liked the location, close to many of our destinations. Staff was very accommodating. Loved having Starbucks right downstairs. Enjoyed the pool. TV was a bit of a hassle. Need heavier blankets on the beds during the cold winter months. Also the bathtub plug did not hold the water in.
Stayed 6 nights in Nov 2023
Response from Tieysha on Dec 9, 2023
Hello Diane,Thank you for your rating as well as your feedback. We are so happy that you liked our location, our accommodating staff, pool, and the convenience of Starbucks being downstairs. We are so sorry that the tv in your room was a hassle for you and that the bathtub plug did not hold the water in for you.Warm Regards,