Lobby

Reviews of JW Marriott Washington DC

4 out of 5
JW Marriott Washington DC
1331 Pennsylvania Avenue NW, Washington, DC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 681 out of 1009 reviews" "
Rating 8 - Good. 198 out of 1009 reviews" "
Rating 6 - Okay. 71 out of 1009 reviews" "
Rating 4 - Poor. 30 out of 1009 reviews" "
Rating 2 - Terrible. 29 out of 1009 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Annalie, MIAMI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel .
Stayed 4 nights in Mar 2024

10/10 Excellent

Tish, Laplace

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was excellent. Mustafa met us as we entered the hotel. He and the staff were very helpful.
Stayed 2 nights in Mar 2024
Response from JW Leadership Team on Mar 27, 2024
Dear Tish, Thank you for your recent stay at JW Marriott Washington, DC, and your warm compliments. We thoughtfully craft each experience with our service and inspiring surroundings, and it is always wonderful to hear how much our guests enjoy our efforts. We will share your kind words with Mustafa and thank him personally. We look forward to having the opportunity to welcome you back soon.Sincerely,JW Leadership Team

6/10 Okay

Ante

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
PRO; friendly staff, GREAT location, good room service food. CON; $65 daily parking valet.
Stayed 3 nights in Mar 2024
Response from JW Leadership Team on Mar 26, 2024
Dear Ante, Thank you for taking the time to post your review. We are glad you loved our outstanding associates, perfect location, and in-room dining. We also appreciate you pointing out not only what you liked but also the things you would change. Everything we do aims to provide an enriching guest experience, and we are grateful for your feedback. We hope you will choose us again on your next visit to DC.Sincerely,JW Leadership Team

10/10 Excellent

Craig A.

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very elegant, but welcoming property.
Stayed 1 night in Mar 2024
Response from JW Leadership Team on Mar 22, 2024
Dear Craig, We are delighted you enjoyed our simple elegance and modern style during your stay with us at JW Marriott Washington, D.C. Thank you for sharing your experience with other travelers. It was our pleasure hosting you, and we look forward to seeing you on your next trip to the area.Sincerely,JW Leadership Team

10/10 Excellent

Sonya

8/10 Good

QIONG

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 2 nights in Mar 2024
Response from JW Leadership Team on Mar 12, 2024
Dear Qiong, Thank you for choosing JW Marriott Washington, DC, for your visit. We are delighted to hear you enjoyed your overall stay, especially our location. We look forward to welcoming you again on your next visit to the area.Sincerely,JW Leadership Team

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Kathy

Stayed 2 nights in Mar 2024

8/10 Good

Oren

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient. Parking was not available for my truck.
Stayed 3 nights in Feb 2024
Response from JW Leadership Team on Feb 26, 2024
Dear Oren, Thank you for your nice rating and your comments regarding our convenient location. However, we regret not meeting some of your expectations. We are glad your overall stay was a pleasant one and hope you will revisit us soon. Sincerely,JW Leadership Team

10/10 Excellent

Marcello

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience from start to finish
Stayed 3 nights in Feb 2024

10/10 Excellent

lisy

Liked: Cleanliness, staff & service, property conditions & facilities
Love it
Stayed 3 nights in Feb 2024
Response from JW Leadership Team on Feb 20, 2024
Dear Lisy, Thank you for sharing your experience at JW Marriott Washington, DC. We appreciate the kind remarks as we are always striving to provide each guest with a distinctive experience so they can leave richer than when they arrived. We look forward to seeing you again soon.Sincerely,JW Leadership Team

10/10 Excellent

Dawn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay, convenient location, excellent rooms, great dining options. Will stay again.
Stayed 3 nights in Feb 2024

10/10 Excellent

Preston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stellar Suite Views and Accommodations.
Stayed 2 nights in Feb 2024
Response from JW Leadership Team on Feb 17, 2024
Dear Preston, We are happy to know we could craft an enriching experience for you during your time in DC. Thank you for the kind comments about our excellent accommodations and the breathtaking views. We look forward to welcoming you back to JW Marriott Washington, DC.Sincerely,JW Leadership Team

10/10 Excellent

Jermaine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Feb 2024

10/10 Excellent

Penny, East Orange

Liked: Cleanliness, staff & service, property conditions & facilities
Very clear room with a great view of the Washington monument. Nice and helpful staff. This will my first choice when I go back in the spring
Stayed 1 night in Feb 2024

10/10 Excellent

Elizabeth

Beautiful facility
Stayed 1 night in Feb 2024
Response from JW Leadership Team on Feb 9, 2024
Dear Elizabeth, Thank you for staying at JW Marriott Washington, DC, and for your generous rating. We love reading comments like yours, as our goal is to ensure an excellent and memorable experience for every guest. We are so glad you loved our elegant property. We appreciate you sharing your feedback and look forward to seeing you again soon.Sincerely,JW Leadership Team

10/10 Excellent

Gaurdie

Stayed 2 nights in Jan 2024
Response from JW Leadership Team on Feb 11, 2024
Dear Gaurdie, We are delighted you enjoyed our simple elegance and modern style during your stay with us at JW Marriott Washington, D.C. Thank you for sharing your generous rating, and we look forward to seeing you on your next trip to the area.Sincerely,JW Leadership Team

2/10 Terrible

Beth

Tried to get a credit for another day, since we had travel issues because of the snow and was told there was nothing they could do for me. Very disappointing.
Stayed 1 night in Jan 2024
Response from JW Leadership Team on Jan 22, 2024
Dear Beth, Thank you for choosing our hotel and taking the time to review your stay. We apologize for not meeting your expectations. We are grateful for your feedback that helps us elevate our guest experience. We hope to have another opportunity to provide you with the warm and genuine hospitality we are known for. Thank you again, and we wish you all the best in your future journeys.Sincerely,JW Leadership Team

8/10 Good

Amit, New York

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Great location. walking distance from all the major destinations on our list !
Stayed 3 nights in Dec 2023

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Jan 2024
Response from JW Leadership Team on Jan 15, 2024
Dear Mohamed, We are delighted you enjoyed our simple elegance and modern style during your stay with us at JW Marriott Washington, D.C. Thank you for sharing your experience with other travelers. It was our pleasure hosting you, and we look forward to seeing you on your next trip to the area.Sincerely,JW Leadership Team

10/10 Excellent

Dunia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location

10/10 Excellent

Dunia

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in Jan 2024
Response from JW Leadership Team on Jan 27, 2024
Dear Dunia, Thank you for choosing JW Marriott Washington, DC, for your recent visit. We are delighted to hear you enjoyed our superior location and that we provided you with inspiring, modern luxury during your time in our nation's capital. Our location places world-class landmarks and attractions right at your doorstep. We look forward to welcoming you again on your next visit to the area.Sincerely,JW Leadership Team

10/10 Excellent

Moreen J, fairifield

Traveled with family
Liked: Cleanliness, amenities
Stayed 2 nights in Jan 2024

10/10 Excellent

Christine

Stayed 1 night in Jan 2024
Response from JW Leadership Team on Jan 12, 2024
Dear Christine, We are delighted you enjoyed our simple elegance and modern style during your stay with us at JW Marriott Washington, D.C. Thank you for sharing your experience with other travelers. It was our pleasure hosting you, and we look forward to seeing you on your next trip to the area.Sincerely,JW Leadership Team

10/10 Excellent

Erin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All Staff was friendly and accommodating. Rooms were clean and comfortable.
Stayed 3 nights in Dec 2023
Response from JW Leadership Team on Jan 10, 2024
Dear Erin, Thank you for being our guest at JW Marriott Washington, DC, and sharing your experience. We are thrilled to know you were pleased with our courteous associates and refreshing accommodations. It was a pleasure to host you, and we look forward to your return visit. Sincerely,JW Leadership Team

6/10 Okay

LaKeisha

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Nice property, friendly staff but slow valet and housekeeping.
Stayed 3 nights in Dec 2023
Response from JW Leadership Team on Jan 9, 2024
Dear LaKeisha, Thank you for taking the time to evaluate your stay. We aim for every guest to depart with replenished spirits and to understand our commitment to genuine and seamless service. We regret that we fell short of these expectations in some aspects of your visit. Your insights are essential to advancing our guest experience. Nevertheless, we are pleased that you enjoyed our impeccable property. We hope to have another opportunity to provide you with the tailored and authentic hospitality for which we are known.Sincerely,JW Leadership Team

10/10 Excellent

Yaritza

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from JW Leadership Team on Jan 23, 2024
Dear Yaritza, We are delighted you had an outstanding stay at JW Marriott Washington, DC, and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.Sincerely,JW Leadership Team

6/10 Okay

Juan

Stayed 5 nights in Dec 2023
Response from JW Leadership Team on Jan 24, 2024
Dear Juan, Thank you for taking the time to tell us about your visit. We are happy that your stay overall was pleasant, but we want it to be perfect. We strive to provide distinctive experiences through our attention to craft and detail, and we genuinely apologize for not doing so during your time with us. We hope you will give us another opportunity to welcome you to the perfect visit you deserve.Sincerely,JW Leadership Team

10/10 Excellent

Crisha

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They had a great bar. Perfect for our family
Stayed 1 night in Dec 2023
Response from JW Leadership Team on Jan 5, 2024
Dear Crisha, Thank you for being our guest at JW Marriott Washington, DC. We want to tailor each guest's visit so they can leave richer than when they arrived, and we are pleased to know how much you enjoyed your time with us. Our hand-crafted offerings at 1331 Bar & Lounge are not only a favorite among hotel guests but also downtown Washington DC locals. We appreciate the review and look forward to having you and your family as our guests again soon.Sincerely,JW Leadership Team

8/10 Good

James, Darien

Liked: Staff & service, property conditions & facilities
SBUX in lobby
Stayed 3 nights in Dec 2023

4/10 Poor

Elisabeth

Traveled with family
Original booking was made specifically for indoor pool for the kids. On arrival, the desk clerk actually laughed and said “they’re still using that trick?!” Very noisy room, no sound barriers for hallway noise or bathrooms. Cafeteria-like “restaurant,” slow, poor quality, expensive. Lots of hidden charges. Very disappointed.
Stayed 2 nights in Dec 2023
Response from JW Leadership Team on Jan 11, 2024
Dear Elisabeth,Thank you for taking the time to share your review. Please accept our apologies for the reservation-related concerns outlined and the service shortfalls you experienced. We make every effort to provide exceptional hospitality in all aspects; therefore, we genuinely regret that this was not your experience. We will share your message appropriately and thank you again for your patience. We also understand your frustration with the transparency of pricing, taxes, and resort fees. We will review our communication practices to ensure that guests have a clear understanding of the total cost of their stay, including any additional fees. We also apologize for the level of service you received when you were inquiring about the pool, and will ensure we follow up with our Front Office team. We are grateful for your feedback, and we hope you will give us another chance to host you again. Sincerely,JW Leadership Team

2/10 Terrible

Jenny, Fairfax

Stayed 1 night in Dec 2023
Response from JW Leadership Team on Jan 22, 2024
Dear Jenny, We appreciate you choosing our hotel for your visit to Washington, DC. However, we are genuinely sorry we did not meet your expectations. Our focus is to craft a distinctive experience for each guest seamlessly; therefore, we apologize that this was not your experience. We hope you will give us another chance to provide you with the exceptional service we are known for.Sincerely,JW Leadership Team

8/10 Good

Chris

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was excellent! Friendly and always there to help. The hotel was clean and had everything you needed right there. The hotel needs to improve its hot water for the showers. After two minutes the water turns cold.
Stayed 2 nights in Dec 2023
Response from JW Leadership Team on Jan 1, 2024
Dear Chris, Thank you for your valuable comments regarding the shower. We apologize for this inconvenience, and we hope to have another opportunity to provide you with the enriching experience you deserve. We want to thank you for mentioning our devoted associates and spotless property, and we wish you all the best with your travels.Sincerely,JW Leadership Team

10/10 Excellent

Fernando, San Juan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So close to everything. Museums. Stores. Restaurants. Shopping. My kids loved the room and the lobby area.
Stayed 4 nights in Dec 2023

8/10 Good

Atyria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was overall pleased with this property. The unit was nice and clean and the lobby was fabulous. However, the beds were a bit small and at the time we checked in there was no hot water. Thankfully the hot water was back on fairly quickly and did not cause an inconvenience. I would recommend.
Stayed 1 night in Dec 2023
Response from JW Leadership Team on Dec 31, 2023
Dear Atyria, Thank you for being our guest at JW Marriott Washington, DC and for posting your review. We take pride in consistently creating enriching experiences for our guests through inspired service and a commitment to quality. Our caring and devoted associates strive to anticipate the needs of our guests, and we are delighted that our team promptly addressed and resolved the issue to your satisfaction. We appreciate your recommendation and kind words about our lobby decor and impeccable property. It was our pleasure to host you in our historic city, and we look forward to welcoming you again soon. Wishing you a delightful holiday season and a Happy New Year.Sincerely,JW Leadership Team

10/10 Excellent

Taylour

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

MARIA PETRONILA

Stayed 2 nights in Dec 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Staff & service
Stayed 2 nights in Dec 2023

8/10 Good

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities
Was not told when I checked in--or when I made the reservation--that I would be paying a $25 resort fee per room, per night. This was a surprise charge on my bill when I checked out. Not happy about the hidden fees. Glad I paid extra for rooms with view. But windows in upper level rooms very small--and room itself is quite small. Noisy refrigerator in room, so we unplugged it.
Stayed 4 nights in Dec 2023
Response from JW Leadership Team on Dec 26, 2023
Dear Lisa, Thank you for choosing JW Marriott Washington, DC for your time in the city. We truly hope that your overall stay was pleasant. However, we regret any disappointment you may have experienced with some of the additional costs associated with your visit. To remain competitive in our market, we structure our rates and fees similarly to other hotels. Our commitment to transparency is reflected in listing these charges on all booking sources to keep our guests well-informed. We also apologize for the noise issue you encountered with the refrigerator in your assigned room. Rest assured, we have escalated this matter to our maintenance team to enhance our guest experience going forward. We understand the inconvenience and frustrations this may have caused you and appreciate your patience. It was a pleasure being a part of your journey, and we hope to welcome you again on your next visit to Washington, DC.Sincerely,JW Leadership Team

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Fred

Liked: Cleanliness, staff & service, property conditions & facilities

2/10 Terrible

Kathleen

Disliked: Cleanliness, staff & service, property conditions & facilities
they turned the hot water off and i have been waiting.
Stayed 4 nights in Nov 2023
Response from JW Leadership Team on Dec 15, 2023
Dear Kathleen, Thank you for taking the time to write about your recent experience with us, and we understand the importance of having the necessary water temperature in your room and how that has impacted your stay. We are sorry for the issues you had with the lack of hot water in your room and we have addressed this concern with our Engineer Leadership Team. We are grateful for your patience and feedback. We hope you will give us another chance to provide you with the seamless and relaxing stay you deserve.Sincerely,

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from JW Leadership Team on Dec 12, 2023
Dear Michele, We are delighted you enjoyed our simple elegance and modern style during your stay with us at JW Marriott Washington, D.C. Thank you for sharing your experience with other travelers. It was our pleasure hosting you, and we look forward to seeing you on your next trip to the area.Sincerely,JW Leadership Team

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service
Elizabeth at check in was great
Stayed 1 night in Dec 2023

10/10 Excellent

desiree

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Tiny
Everything about this hotel is exceptional. My only critique is how small the rooms are
Stayed 2 nights in Nov 2023

10/10 Excellent

Kharisma

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very awesome property and amenities. Great location and close to everything. Staff was highly attentive to our needs and was very punctual. The hotel and room was very clean, but I did deduct points due to my sheet having a slight stain and sink being clogged. The positive is that the staff came and corrected any complaints or concerns my family had.
Stayed 4 nights in Nov 2023

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Nov 2023
Response from JW Leadership Team on Dec 21, 2023
Dear Harold, We are delighted you enjoyed our simple elegance and modern style during your stay with us at JW Marriott Washington DC. Thank you for sharing your experience with other travelers. It was our pleasure accommodating you, and we look forward to seeing you on your next visit to the area.Sincerely,

10/10 Excellent

alejandro

Stayed 2 nights in Nov 2023
Response from JW Leadership Team on Dec 18, 2023
Dear Alejandro, Thank you for being our guest at JW Marriott Washington, DC. We want to tailor each guest's visit so they can leave richer than when they arrived, and we are pleased to know how much you enjoyed your time with us. We appreciate the review and look forward to having you as our guest again.Sincerely,JW Leadership Team

10/10 Excellent

Edgardo

Liked: Cleanliness, staff & service, amenities
Amazing stay very walkable and the staff ohh so friendly!!!
Stayed 3 nights in Nov 2023
Response from JW Leadership Team on Nov 29, 2023
Dear Edgardo, Thank you for being our guest at JW Marriott Washington, DC. We are delighted to hear that you had an outstanding stay and that our associates left a lasting impression. They work tirelessly to provide genuine, tailored service designed to inspire and shape your journey. We appreciate your acknowledgment of their efforts and hope you will choose us every time your travels bring you to Washington, DC.Sincerely,JW Leadership Team