Ratings based on 915 Verified Reviews

4.3 out of 5
89% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Great location, ok staff.

Posted May 21, 2017
Pros: Location
Cons: Staff
Location: Verizon Center
It's caddy corner to the Verizon Center. Location, location, location. Staff was ok, room was ok, If you like older style hotels you will love this place. It has a smell about it that most old hotels have that I don't care for.
Comment from Hotel Management
May 21, 2017 by HA, Hotel Management
Traveler: Thank you for your feedback. So true, our location in the center of Washington DC and across the street from the Verizon Center is exceptional. Please come back soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from coata rica

Nice hotel close to everything

Posted Apr 16, 2017
The hotel definitely has carácter and a diffident style, it is attractive and beautiful at the same time distinct. There are several incredible restaurant all around the hotel of different kinds making dinning options infinite and all the museums are just a walk away, the hotel also lends you bikes which makes going around Washington a lot more fun and fast.
Comment from Hotel Management
Apr 22, 2017 by HA, Hotel Management
Jorge C: Thank you for your feedback. Many thanks for describing our hotel with such wonderful words "attractive and beautiful". I'm happy your enjoyed our awesome location, as well as, our fun Kimpton bikes. Please come back soon.
3 out of 5
Recommended
for Everyone
by A verified traveler

A mixed bag

Posted Apr 12, 2017
Pros: Location, bar and restaurant
Cons: The design of the rooms and distribution of the furniture
The location - across from the Verizon Center, within walking distance of the Mall, and in a majestic old building - is what you pay for. You pay a lot. Our room was claustrophobic and smelled of dampness, and there were functioning electrical outlets on only one side of the bed (the outlets on the other side were broken and could not be fixed). On the plus side the staff is lovely, the bar scene is very hot, and the restaurant, though also expensive, is surprisingly good. It is worth staying here if you have the budget and don't plan to spend time in your room.
Comment from Hotel Management
Apr 15, 2017 by HA, Hotel Management
Thank you for your feedback. I'm very glad to know that you liked our location, bar, and restaurant. I fully agree with you, our Dirty Habit restaurant is one of the best restaurants in DC. Next time you come back, I recommend the Monte Carlo rooms, they are spacious and have enough room for everyone to stretch. I look forward to welcoming you back to the Kimpton Monaco Washington DC in the near future.
3 out of 5
Recommended
for Everyone
by A verified traveler from NC

Great location. Love the history of the place

Posted Mar 23, 2017
I've stayed at Kimptons before & was disappointed. Staff were of average friendliness. First floor smelled like mold & fish. Tries bar once, but staff unfriendly. Room service meals were greasy & no "extra touches" like ketchup, condiments. The absolute perk was meeting Warren, chief of security at night and a contractor. He took Our group around the hotel, showing us historical details & sharing stories. We was top notch!!!
Comment from Hotel Management
Mar 25, 2017 by HA, Hotel Management
A: We truly appreciate your feedback on your recent stay. Your feedback is extremely valuable to us in providing coaching to our team as we share your individual experience. Please know that I have shared your challenge that you experienced with the appropriate department leader, so we can use this to improve on our processes which allow us to get better each and every day. We strive to provide the best possible experience to our guests choosing Hotel Monaco Washington DC, and I apologize we fell short in providing you the type of experience which left you with a completely positive lasting impression. On the other hand, I'm glad that you enjoyed Warren's tour, he's a shining star, who knows so many historical details and interesting stories about our hotel. Thank you for giving us the opportunity to regain your loyalty. I look forward to welcoming you back to the Kimpton Monaco Washington DC in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent location

Posted Mar 12, 2017
Excellent location close walking distance to many sites and restaurants. Hotel itself is elegant and comfortable.
Comment from Hotel Management
Mar 16, 2017 by HA, Hotel Management
Traveler: Thank you very much for the five stars. Many thanks for your kind words, and feedback. I'm glad you liked the location of our hotel. I'm sure we'll see you again soon.
1 out of 5
by A verified traveler

Checking out at the end of stay

Posted Mar 10, 2017
I prepaid for my stay through Expedia. When I checked out on March 9, 2017, the staff tried to charge me an additional $24 per day for "hotel fees". They indicated that the fees were for various services such as WiFi. I pointed out that I had prepaid for the stay through Expedia and there was no indication of additional charges. In addition, I DID NOT purchase any additional services. The staff waved the charges after I made it plain I would no longer do business with the hotel in the future. I have used this hotel on several occasions in the past. Had no problems previously.
Comment from Hotel Management
Mar 16, 2017 by HA, Hotel Management
We truly appreciate your feedback on your recent visit to Kimpton Monaco Washington DC. Your feedback is extremely valuable to us in providing coaching to our team as we share your individual experience. Please know that I have shared your challenge that you experienced with the appropriate department leader, so we can use this to improve on our processes which allow us to get better each and every day. We strive to provide the best possible experience to our guests choosing Kimpton Monaco Washington DC, and I apologize we fell short in providing you the type of experience which left you with a completely positive lasting impression.Thank you once again for your feedback. I look forward to welcoming you back to the hotel in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 4, 2017
Only one outlet for recharging devices and it was in inconvenient location. Chairs very uncomfortable. Great location snd excellent service. Beautiful hotel
Comment from Hotel Management
Mar 16, 2017 by HA, Hotel Management
Thank you very much for your feedback. I'll personally look into the issue you mentioned in your review, and make sure it's fully addressed. I'm very happy to know that you liked our location and the hotel services. Please come back soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from , Los Angeles

Good location, friendly staff, historical building

Posted Feb 22, 2017
Pros: Location was perfect for our needs. Friendly staff was very helpful and welcoming. Lovely lobby with fireplace. Dirty Habit restaurant on premises.
Cons: Our room was perfect for our needs. Did see our daughter's room which was a little cramped with the crib. They moved her to a better room.
Location: Museums within a block, good restaurants nearby, taxis by the front door, shopping. Loved walking in the downtown area. It felt like a European city.
My husband and I have just returned from spending eight days in Washington D.C. at the Kimpton Hotel Monaco. The occasion was to meet with our daughter's family, including our 3-month old grandson, who were traveling to D.C. from Mozambique. The hotel staff was extremely accommodating and excellent in every way, making certain that our room had access to facilities to provide for my husband’s disability. Everyone was so friendly and made us feel at home. The lobby area was welcoming with a fire place always on, where we enjoyed coffee in the morning, hot chocolate in the afternoon, and wine tasting in the evening. My daughter and family, plus some friends that came to visit from NY, also found the same hospitality during their stay. In addition, we had several meals in the restaurant, Dirty Habit. Both the service and the food were above reproach. We’re looking forward to our next stay at this Kimpton hotel. It’s centrally located, near great restaurants, sites, and metro.
Comment from Hotel Management
Mar 1, 2017 by HA, Hotel Management
Ginny: Thank you very much for the five stars. I'm very happy that your recent stay with us was up to your expectations. I fully agree with you, our staff is very friendly and they know very well how to meet and even exceed our guests' expectations. Great to know that you took a full advantage of our unique location in the heart of downtown Washington DC. Thank you once again for staying with us during your visit to DC. I look forward to welcoming you and your family back to the Kimpton Hotel Monaco Washington DC in the near future.
5 out of 5
by James

Posted Feb 21, 2017 on Hotels
Comment from Hotel Management
Mar 1, 2017
James: Thank you for the five stars!
5 out of 5
by Jason

Great location!!

Posted Feb 20, 2017 on Hotels
Would definitely recommend and would surely stay again!!
Comment from Hotel Management
Mar 1, 2017
Jason: Thank you very much for the five stars! I'm glad you liked our exceptional location in the center of downtown Washington DC. I'm sure we'll see you again soon.