Ratings based on 157 Verified Reviews

4.4 out of 5
76% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Great little boutique hotel near everything

Posted Jul 24, 2017
Pros: cool and quiet, large spacious shower
Cons: room maintenance, fixtures, cabinets, and cleaning the rug stains
I really like the Mason and Rook and so far, it's my favorite hotel to stay when I'm visiting DC. This is the second time I've stayed there and the room was as cool and as quiet as I remembered. I really like the size of the bathroom showers as well, as other ones in DC I've stayed are usually super small. There were a couple things with the room in terms of maintenance that do need attention: 1) the bathroom light switch works intermittently and needs to be replaced, 2) the cabinet door hinge to the mini-refrigerator was broken and needs to be fixed 3) there were several rug stains on the floor from spills, particularly one at the end of the cool grey couch, that really do need to be cleaned. Overall, I still really enjoy the mason and rook and would stay there again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Philadelphia, PA

Nice but a bit disorganized...

Posted Jul 6, 2017
Pros: Great valet service.
Very nice boutique hotel. Comfortable, large room. Reasonably priced. The only hiccup was room service. We ordered RS breakfast the night before and when it didn't arrive during the 15 minute window the following morning, we called the kitchen. I needed to call twice because I was disconnected. They had no record of the order. Rather disorganized. The kitchen said they would have the order at our room within Ten minutes. Twenty minutes, no food. Other than that disappointment, the hotel was nice.
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Little Gem

Posted Jul 2, 2017
Never stayed in a Kimpton before, but took a punt as we couldn't fault the price against other hotels in Washington. Extremely happy with the hotel and glad we chose it! We chose to upgrade to a larger room with a roll-top bath which was well worth it; bathroom was spacious with a large walk-in shower + separate bath. I also liked the fact the toiletries they gave you were full size bottles- a small detail but much better than those fiddly little things you get. Room itself was also large with a big flat screen TV, safe + fully stocked mini bar and other amenities e.g razer. Another small detail that made a difference was the fact there were USB charging slots on the bedside lights which were very handy. Decor is described as "masculine" by the hotel, which although is true, I loved it myself as it's very modern and contemporary. The bar/restaurant called "radiator" is what I would describe as quirky and feel that it tries a bit too hard. Location of the hotel is good- great selection of restaurants down the road to eat at and is a 20 minute walk to The White House/The Mall. Couldn't comment on the pool as never got to use it- problem was it was only open 9am-4pm and we spent all that time out exploring. In summary, a clean, contemporary hotel with large rooms, great service and great location. Probably one of the best hotels I've stayed in- highly recommended to couples/business travelers/families with older children.
4 out of 5
by Tonia

Great place.....but they took my money

Posted Apr 24, 2017 on Hotels
Immediately had a good feeling about mason and rook...had spoken to Stephanie prior to our arrival and discussed it was our 20th wedding anniversary... there were chocolate covered strawberries and champagne waiting for us on arrival...room was clean and the hotel was obviously fairly new...the only problem for the stay was my hotel fees were paid in full prior to arrival 1645.00 for 4 nights....on arrival the hotel requested a card to hold for charges and proceeded to remove another $500 from my bank account without my authorization...I'm still waiting on my money to be returned to me!! So as far as the stay it was nice...would definitely go to mason and rook again as long as they return my money...but for right now I'm feeling robbed....they $125 per night that they held "just in case" really ran my vacation funds shorter than I had anticipated ...there is a $25 per night resort fee that they charge also but I was aware of it...so all of the hidden costs are not great for guests....
Comment from Hotel Management
May 1, 2017 by Donte, Hotel Management
Hi Tonia, Thank you for the visit and for sharing feedback about your experience. I'm glad you were able to chat with Steph prior to arrival. She takes great care of our guests. If there are any issues with getting the credit authorization released I'd love to help with that. We certainly don't want this to come off as "taking money." Thanks again for the review. We hope to see you again soon. Sincerely, Donte Johnson General Manager
1 out of 5
by Zak

Horrible experience :(

Posted Apr 24, 2017 on Hotels
This was the worst hotel experience I have ever had. I stay at many levels of hotels and was shocked by how poor our experience was while staying here... I have never had this type of experience before, let alone for over $300 a night. When we arrived, we were told they oversold our room. We were looking forward to a king bed and were put in a room with two beds. We were told we would be moved in the morning. We didn't have much time and didn't want to have to repack, but thought it would be worth it to get into the room we booked. In the meantime, while we were in the room they gave us, the lights were not turning on and the blinds were broken. We were happy that they moved us to a new room the next day. However, we quickly learned that the new room had no AC and it was 80+ degrees outside. The room was incredibly humid and warm. We sent many messages and called the desk about this issue. Finally the next day an engineer came by to try to fix the AC. We were told to wait a little and that it would probably be fixed soon. No luck. We were then moved to a different (our 3rd) room. This was extremely exhausting. Beyond ridiculous -- we spent half the trip contacting the front desk about the issues or sweating in the room. It was a complete disaster. I have honestly never had an experience like this before and was shocked that nothing was done to make our stay better. Luckily on our last night we had an okay room with AC working properly. So disappointed...
Comment from Hotel Management
May 1, 2017 by Donte, Hotel Management
Hello Zak, Thank you for sharing your experience. This is pretty disappointing. I'm terribly sorry about the air conditioning issue and that it took us two moves to get you squared away. I know we extended a gesture of good faith prior to you leaving. But, I'd love to hear from you if there's anything we can do to make this right. Sincerely, Donte Johnson General Manager
4 out of 5
by Thomas

Posted Apr 24, 2017 on Hotels
Comment from Hotel Management
May 1, 2017 by Donte, Hotel Management
Hi Thomas, Thank you for staying with us and taking the time to share some feedback about your experience. We really appreciate it. Come see us again next time you're in town. Sincerely, Donte Johnson General Manager
4 out of 5
by ron

Posted Apr 24, 2017 on Hotels
Comment from Hotel Management
May 1, 2017 by Donte, Hotel Management
Hi Ron, Thanks so much for taking a moment to rate your experience with us. Come see us again soon. We'd love to have you back. Sincerely, Donte Johnson General Manager
5 out of 5
by A verified traveler from boston

Except for the dire inadequacy of the elevators...

Posted Apr 23, 2017 on Hotels
good
Comment from Hotel Management
Apr 25, 2017 by Donte, Hotel Management
Thank so much for the 5-star review! Sorry about the elevator log jam. We're working on ways to minimize high traffic elevator times. Hope to see you again soon!
4 out of 5
by William

Water rip off

Posted Apr 20, 2017 on Hotels
The hotel was fine. In Michigan we just voted down Nestles plan to extract more water from the aquafiar. It is obscene to me that Mason Rook is charging $6.00 for a bottle of in room water. Appears to be included with the room until closer observation. Really!!!! $6.00 for a bottle of water.
Comment from Hotel Management
Apr 24, 2017 by Donte, Hotel Management
Hello William, Thank you for the visit and for taking a moment to share some feedback. I'm sorry that you were surprised by the price of the bottled water in the minibar. We offer complimentary fruit-infused water in the living room and filtered water in the fitness center, as well. With the DC summer right around the corner we want to be sure folks are able to stay hydrated. Sincerely, Donte Johnson General Manager
4 out of 5
by Dagmar

Posted Apr 18, 2017 on Hotels
Great location - great staff. Had Room AC difficulties. Staff tried to fix. Offered to move us to another room. I will definitely be back. Love the location, staffs and the hotel .
Comment from Hotel Management
Apr 24, 2017 by Donte, Hotel Management
Hi Dagmar, Thank you for staying with us and sharing a little feedback with fellow travelers. Sorry about the AC issue. We're top of it! I'm glad to hear the team was responsive in the moment and that you'll be back next time you're in town. Sincerely, Donte Johnson General Manager