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Reviews of The Madison Hotel

4.5 out of 5
The Madison Hotel
1177 15th Street NW, Washington, DC

Reviews

8.8

Excellent

Rating 10 - Excellent. 625 out of 1001 reviews" "
Rating 8 - Good. 237 out of 1001 reviews" "
Rating 6 - Okay. 70 out of 1001 reviews" "
Rating 4 - Poor. 35 out of 1001 reviews" "
Rating 2 - Terrible. 34 out of 1001 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Glentiece

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk clerk by the name Olivia helped me during my stay ! It was amazing first time in dc & I will be back
Stayed 2 nights in Apr 2024
Response from Hotel Management on Apr 22, 2024
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your stay with us! Your kind acknowledgment of the service of our associates is very much appreciated. We certainly make every effort to deliver the highest standard of customer service to all our guests, and it is always encouraging to receive such compliments and comments. Thank you for your review, and we look forward to welcoming you back in the future!

10/10 Excellent

CINDY

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We thoroughly enjoyed our stay at The Madison,Juan, the concierge was on top of our every need. The food and service in the hotel restaurant were very good. Our room was clean and the hotel itself in excellent shape.
Stayed 2 nights in Apr 2024
Response from Hotel Management on Apr 21, 2024
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your stay with us! Your kind acknowledgment of the service of our associates is very much appreciated. We certainly make every effort to deliver the highest standard of customer service to all our guests, and it is always encouraging to receive such compliments and comments. Thank you for your review, and we look forward to welcoming you back in the future!

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Hotel Management on Apr 21, 2024
Thank you for taking the time to review our hotel. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. We greatly value your feedback as we're always looking for opportunities to improve our overall guest experience. We hope to have the chance to welcome you back to our property in the future.

10/10 Excellent

Fredelynn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very accommodating, location was perfect.
Stayed 2 nights in Apr 2024
Response from Hotel Management on Apr 15, 2024
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your stay with us! Your kind acknowledgment of the service of our associates is very much appreciated. We certainly make every effort to deliver the highest standard of customer service to all our guests, and it is always encouraging to receive such compliments and comments. Thank you for your review, and we look forward to welcoming you back in the future!

8/10 Good

Denise

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff members very polite and professional. Did not like pounding noise of ongoing construction. Wanted a room with bathtub but none was available
Stayed 3 nights in Apr 2024
Response from Property Management on Apr 11, 2024
Thank you for taking the time to review our hotel. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. We greatly value your feedback as we're always looking for opportunities to improve our overall guest experience. We hope to have the chance to welcome you back to our property in the future.

8/10 Good

Gul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and really friendly and helpful staff. Can be quite noisy, doesn’t seem hugely sound proofed doors/walls or windows but we were very comfortable.
Stayed 6 nights in Apr 2024
Response from Property Management on Apr 11, 2024
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback will help us improve for your next visit. Thank you for your review, and we hope to welcome you back to our hotel in the future.

10/10 Excellent

Lyndsey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful Hotel with Fantastic Staff! We had a great trip and would definitely stay here again!
Stayed 3 nights in Apr 2024
Response from Property Management on Apr 11, 2024
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your stay with us! Your kind acknowledgment of the service of our associates is very much appreciated. We certainly make every effort to deliver the highest standard of customer service to all our guests, and it is always encouraging to receive such compliments and comments. Thank you for your review, and we look forward to welcoming you back in the future!

2/10 Terrible

Aurora

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Hotel Management on Apr 5, 2024
Thank you for taking the time to share your rating with us. We are disappointed to know that we were not able to meet your expectations. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit.

10/10 Excellent

ShaQuayla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t really like the dining in the restaurant. Maybe if there was more than one server and it would’ve been nice. Food was AMAZING though. Everything else was great !
Stayed 3 nights in Mar 2024
Response from Property Management on Apr 3, 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

2/10 Terrible

Shilesha

Stayed 1 night in Feb 2024
Response from Hotel Management on Mar 30, 2024
Thank you for taking the time to share your rating with us. We are disappointed to know that we were not able to meet your expectations. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit.

8/10 Good

Giovanni, Montreal

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 3 nights in Mar 2024
Response from Hotel Management on Mar 30, 2024
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback will help us improve for your next visit. Thank you for your review, and we hope to welcome you back to our hotel in the future.

10/10 Excellent

Khary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Hotel Management on Mar 30, 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

8/10 Good

Thom, Johns Island

Liked: Cleanliness, staff & service, property conditions & facilities
This is obviously a nice place with a great location, but the staff was what made it shine, from the wait staff to the front desk to the cleaning people. Everybody had a great attitude, and was very helpful. Thank you!
Stayed 4 nights in Mar 2024
Response from Hotel Management on Mar 30, 2024
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed your overall stay at our property. It would be an honor to welcome you back again in the future!

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 30, 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

4/10 Poor

Michael

Liked: Cleanliness
Disliked: Property conditions & facilities
The Madison Hotel which is owned and operated by Marriot advertised and charge us extra for the room as "City View". We checked in into a room at the 10th floor but the room didn't have any view except a tall building on the other side of the street (about 50' away) with a brick exterior. The next morning we woke up before 6am because of a bang bang noise from the above floor. It turned out they have a construction going on without a) disclosing it in any form or shape (online or at the check-in time), b) closing the hotel because of the construction. When we complained about the City View, the manager said: "This is what we call "City View" because you see the next building on the other side of the street. If that's the case, every hotel room is a "City View" room unless the room is in the basement. And regarding the construction noise, they said sorry and said they can downgrade us to level 6 without compensating us for the downgrade. We decided to go to level 6 to avoid all-day long construction noise.
Stayed 3 nights in Mar 2024
Response from Property Management on Mar 11, 2024
Thank you for taking the time to share your feedback Michael. We are disheartened to hear that we fell short in multiple areas throughout your visit and that your experience did not match your expectations. We appreciate your feedback immensely and can assure you that we will do everything in our control to rectify your concerns from this recent visit. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you in the future.

4/10 Poor

Gihan

Stayed 4 nights in Mar 2024
Response from Property Management on Apr 3, 2024
Thank you for taking the time to rate our property. We would like to apologize for not exceeding your expectations. We hope that you’ll give us a second chance in the future to provide you with a better experience.

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in Mar 2024
Response from Property Management on Mar 11, 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

James

Traveled with group
Liked: Amenities
Great hotel
Stayed 1 night in Mar 2024
Response from Property Management on Mar 11, 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Malik

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great 💯
Stayed 1 night in Mar 2024
Response from Property Management on Mar 11, 2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

8/10 Good

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Property Management on Mar 11, 2024
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed your overall stay at our property. It would be an honor to welcome you back again in the future!

10/10 Excellent

Katherine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so helpful and friendly! Great stay!
Stayed 1 night in Mar 2024
Response from Property Management on Mar 11, 2024
Our team is thrilled to learn about your amazing experience with us! Thank you so much for sharing your positive feedback, as well as highlighting our kind service. It would be an honor to welcome you back again in the future!

8/10 Good

Shay

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was well kept. Staff were pleasant. We stayed in a Junior Suite with “city view”. This is my only complaint, there was no city view. We faced another building and the vent units. When I called about it, I was told this view was considered to be the “city view”. It wasn’t a deal breaker since we had no intentions of being in the room much. The room was nice and the shower/tub was spacious with good water pressure. They do offer dining. Food was ok. There is no mini fridge nor microwave in the room. Location was within a mile walk to most restaurants downtown, however a good distance from most monuments. But still walkable if you’re active, we walked it. Overall, we enjoyed our stay and would most definitely stay again.
Stayed 5 nights in Feb 2024
Response from Hotel Management on Feb 14, 2024
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback will help us improve for your next visit. Thank you for your review, and we hope to welcome you back to our hotel in the future.

10/10 Excellent

Winny

Liked: Cleanliness, staff & service, property conditions & facilities
The price was good. Safe and quiet neighborhood
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 14, 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Jennifer

Stayed 2 nights in Feb 2024
Response from Hotel Management on Mar 30, 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

8/10 Good

Kamakhya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Hotel Management on Feb 14, 2024
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed your overall stay at our property. It would be an honor to welcome you back again in the future!

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At least 2 broken car windows on the street. Good also shuts down at 10 pm in the area great location parking is about $70 which is average. I would stay again just not trust my car without me or the valet.
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 5, 2024
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your stay with us! It would be an honor to welcome you back again in the future.

10/10 Excellent

DEEPESH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Safe. Great location
Stayed 2 nights in Dec 2023
Response from Hotel Management on Feb 5, 2024
Thank you for this fabulous rating! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

10/10 Excellent

Jenifer

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the decor and friendly staff.
Stayed 2 nights in Jan 2024
Response from Hotel Management on Feb 5, 2024
Thank you for this fabulous rating! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

6/10 Okay

Sean

Stayed 1 night in Jan 2024
Response from Hotel Management on Mar 30, 2024
Thank you for taking the time to rate our property. We would like to apologize for not exceeding your expectations. We hope that you’ll give us a second chance in the future to provide you with a better experience.

10/10 Excellent

Edimilson

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place to stay
Stayed 3 nights in Dec 2023
Response from Hotel Management on Jan 29, 2024
Thank you for this fabulous rating! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely top 5 hotels I’ve ever stayed in. Staff was super friendly and helpful wish I had stayed longer
Stayed 2 nights in Jan 2024
Response from Hotel Management on Jan 29, 2024
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your stay with us! Your kind acknowledgment of the service of our associates is very much appreciated. We certainly make every effort to deliver the highest standard of customer service to all our guests, and it is always encouraging to receive such compliments and comments. Thank you for your review, and we look forward to welcoming you back in the future!

10/10 Excellent

Lisa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 22, 2024
Thank you for this fabulous rating! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

8/10 Good

Mariam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 17, 2024
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed your overall stay at our property. It would be an honor to welcome you back again in the future!

10/10 Excellent

Genesis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Centrally located. Staff are friendly and accommodated us early. Would recommend.
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 17, 2024
Thank you for your review! It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. Thank you for your review - we excitedly await your next visit!

4/10 Poor

Maribeth

Stayed 2 nights in Jan 2024
Response from Hotel Management on Feb 5, 2024
Thank you for taking the time to rate our property. We would like to apologize for not exceeding your expectations. We hope that you’ll give us a second chance in the future to provide you with a better experience.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A+
Amazing We loved it!
Stayed 2 nights in Jan 2024
Response from Hotel Management on Jan 17, 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

8/10 Good

Chester

Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 17, 2024
Thank you for taking the time to rate our hotel. It was a pleasure to welcome you as our guest and we are happy to know that we were able to provide you with an overall enjoyable visit. We look forward to welcoming you back soon!

10/10 Excellent

Azad, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel with very friendly staff. Thanks for a great stay
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 17, 2024
It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. We are very fortunate to have so many great reviews, and greatly appreciate you adding your experience! Thank you again for the comments that you have shared, and we look forward to your return.

10/10 Excellent

Ariana

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the property
Stayed 2 nights in Dec 2023
Response from Hotel Management on Jan 9, 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024
Response from Hotel Management on Jan 17, 2024
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed your overall stay at our property. It would be an honor to welcome you back again in the future!

10/10 Excellent

le-asia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it
Very clean & welcoming atmosphere. The front desk was all smiles & helpful. The hallways were quiet & the room was cozy. Will be staying again during my next DC visit.
Stayed 1 night in Dec 2023
Response from Hotel Management on Jan 9, 2024
Thank you for sharing your positive experience with us and with your fellow travelers! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Ofelia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Hotel Management on Jan 9, 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Expensive valet overnight, but other options around town if you can spare a walk. Download Spothero to find better parking
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 9, 2024
Thank you for posting your feedback from your visit with us. We are delighted to have welcomed you as our guest, and are grateful to hear that you enjoyed your overall visit. It would be an honor to welcome you back again in the future!

10/10 Excellent

Spencer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Management on Jan 9, 2024
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Don’t Judge by color
The hotel was nice clean fast check in only had a problem when it was breakfast time. Racist profile just because we don’t have on business attire doesn’t mean we don’t belong in the hotel. The kitchen staff shouldn’t have did that if they know you can’t get a take away box only if the staff give it to you
Stayed 1 night in Dec 2023
Response from Hotel Management on Jan 9, 2024
Thank you for taking a moment to share your concerns over your recent stay. Please accept our sincerest apologies for the unsatisfactory experience you had at our hotel. We never want our valued guests to feel unwelcome or uncared for by our team and are truly sorry this was the outcome of your visit. We can assure you that we have a zero-tolerance policy against discrimination of any kind and have addressed your comments at a management level. We hope you will give us another opportunity to gain your trust and show you the outstanding service we normally provide.

10/10 Excellent

Richard

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 9, 2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 Excellent

Bruno Rafael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good...
Stayed 1 night in Dec 2023
Response from Hotel Management on Jan 9, 2024
It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. We are very fortunate to have so many great reviews, and greatly appreciate you adding your experience! Thank you again for the comments that you have shared, and we look forward to your return.

10/10 Excellent

Steven

Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 29, 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotel Management on Jan 9, 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Laurie

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotel Management on Jan 9, 2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.