Ratings based on 1,454 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

DC Gem

Posted Feb 4, 2016
Pros: Everything
Cons: Nothing
Location: Its close by to all DC attractions.
I can recommend The Loews Madison without hesitation. From check in on, my stay was faultless. The staff are some of the most professional I have encountered in any hotel. The common areas are clean, modern and stylish as are the rooms. The on site restaurant was a pleasant surprise, featuring Argentinian cuisine. The hotel is centrally located and was a joy to come home to after each day of heavy conference going.
Comment from Hotel Management
Feb 6, 2016 by Justin, Hotel Management
Dear Mike, Thank you for staying with us this week and taking time to share your experience. We greatly appreciate the 5 star review and all the wonderful things you had to say about your experience and the hotel. We will anxiously await the opportunity to welcome you again. Warm regards, Justin Adam
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 28, 2016
Excellent service by he staff. Restaurant was really tasty.
Comment from Hotel Management
Jan 30, 2016 by Justin, Hotel Management
Dear Guest, Thank you for staying with us recently and sharing your feedback. We are excited to read how wonderful you found our team to be and how much you enjoyed the restaurant. We look forward to hosting you again the next time you are in DC. Warm regards, Justin Adam
4 out of 5
Recommended
for Everyone
by A verified traveler

Elegant hotel with old-time service.

Posted Jan 27, 2016
Pros: Quiet, comfortable with delicious onsite dining.
Cons: Heating unit in my room was noisy and in need of repair
Location: Perfect location; walking distance to many major attractions.
Was in town for business. Hotel was perfect location. Was able to rest well in a comfortable atmosphere.
Comment from Hotel Management
Jan 30, 2016 by Justin, Hotel Management
Dear Guest, Thank you for staying with us and sharing your experience. We are delighted to read how wonderful our hotel and location were for you and the business you had to do while in town. We are happy to know that it was a comfortable atmosphere and a positive experience for you overall. Thank you again for staying with us and we hope to welcome you back the next time you are in DC. Warm regards, Justin Adam
4 out of 5
Recommended
for Everyone
by A verified traveler

Simply elegant and enjoyable

Posted Jan 22, 2016
I hardly date write this review as we love the Loews Madison so much and it is becoming so popular it is sometimes hard to get a room. The staff are just great, in winter rain they meet you at the cab with an umbrella and in hot summer a bottle of water, they are all beautifully trained, welcoming, friendly and personable. It feels like home from home. The rooms and bathrooms are well designed and confortably appointed. You will enjoy your stay - and want to return because it's everything a hotel should be
Comment from Hotel Management
Jan 23, 2016 by Justin, Hotel Management
Dear Guest, Thank you for staying with us recently and taking the time to share you feedback. We are delighted to know that we are your hotel of choice in DC. Thank you for all of your kind words as well as your recommendation. We look forward to welcoming you again the next time your travels bring you back to DC. Warm regards, Justin Adam
5 out of 5
Recommended
for Everyone
by A verified traveler from Newport Beach, Ca.

Washington DC Tour

Posted Jan 22, 2016
Pros: Staff
Cons: Nicer towels.
Booked 2 rooms, one for my wife & I and one for my children. Hotel was 5 blocks from the White House and close to other site seeing. I was impressed with the personal touches of the staff. Remembering our names, hailing our cabs & Uber, loading our luggage. We forgot our umbrella in the lounge and the bartender brought it up to our room. Great location, well maintained and relaxing lobby. I would stay there again and recommend it to anyone.
Comment from Hotel Management
Jan 23, 2016 by Justin, Hotel Management
Dear DaveD, Thank you for staying with us and sharing your glowing recommendation. It's is great to know that you and your family had a fantastic stay with us recently. I'm delighted to hear that our team was able to make you feel right at home and personalize your visit. We appreciate the recommendation and are excited to welcome you again the next time you are in DC. Warm regards, Justin Adam
5 out of 5
Recommended
for Everyone
by A verified traveler from chicago

Nice hotel

Posted Jan 20, 2016
Nice hotel at a great location in DC, close to restaurants and metro. Staff was friendly and happy to accommodate an early check in
Comment from Hotel Management
Jan 23, 2016 by Justin, Hotel Management
Dear Mike, Thank you for staying with us recently and taking the time to share your 5 star review! It is wonderful to know that you found our hotel and the location perfect for your DC trip. We are delighted to know that our team was great and happy we were able to accommodate your early check-in. Thanks again for staying with us and we look forward to welcoming you again soon. Warm regards, Justin Adam
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 18, 2016
Very comfortable and stylish and in a great location. Our standard room was a good size for a family of four.
Comment from Hotel Management
Jan 23, 2016 by Justin, Hotel Management
Dear Guest, Thank you for staying with us recently and sharing your feedback. We are happy to know that everything was great during your stay. We look forward to welcoming you again the next time you are in DC. Warm regards, Justin Adam
3 out of 5
Recommended
for Everyone
by A verified traveler from New York

Nice hotel close to the White House.

Posted Jan 18, 2016
Pros: The location was excellent for sight seeing.
Cons: They could offer a complementary breakfast or at least have coffee and tea available for the day.
Location: As I said before we were able to see the White House and several other of the federal buildings. It was very educational for the children.
The hotel staff is exceptional. However, everything is so expensive, I don't mind spending money, but, I do not believe in wasting money. Spending $10.00 for a small box of nuts is ridiculous. That was the cost of the cashew nuts in the mini bar. All told, we still enjoyed our stay. We were only blocks from the White house and sight seeing was excellent.
Comment from Hotel Management
Jan 24, 2016 by Justin, Hotel Management
Dear Sandy, Thank you for staying with us recently and sharing your feedback. We are happy to know that you had a great stay and you found our team to be exceptional. I'm surprised by your comment regarding coffee and tea as we have complimentary items from 530-730am M-F and 530-930am on the weekends. We also have our Starbucks Barista open from 6am-130pm daily and then coffee/tea offered in our restaurant until 11pm. I'm sorry if all of this was not communicated to you while you were with us. Thank you again for staying with us and we hope to have the opportunity to welcome you again soon. Warm regards, Justin Adam
5 out of 5
Recommended
for Everyone
by A verified traveler from Philadelphia

I returned because my first stay was so pleasant.

Posted Jan 18, 2016
Pros: Everyone is always so accommodating.
Cons: I can't think of anything.
Location: The location works well for everything I have to do.
Staff and facilities are excellent. Employees do everything they can think of to make your stay enjoyable.
Comment from Hotel Management
Jan 23, 2016 by Justin, Hotel Management
Dear Greg, Thank you for staying with us again and sharing your 5 star review! We are delighted to know that you had another wonderful stay with us and that once again our team made you feel right at home. Thank you for the recommendation and we look forward to welcoming you again the next time you are in DC. Warm regards, Justin Adam
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice that's it's walking distance to attractions

Posted Jan 17, 2016
Pros: The location
Cons: just being able to get a pot of hot water or maybe vending machines so you dont have to pay an arm and a leg for water
Location: White House, National Mall
The staff if really friendly which I liked. I wasn't sure on how to get a pot of just hot water so, had to go the bar, but was sent to the restuarant bar. Overall, it's nice and clean.
Comment from Hotel Management
Jan 23, 2016 by Justin, Hotel Management
Dear Guest, Thank you for staying with us recently and sharing your review. I'm delighted to know that our location was perfect for all that you wanted to see and do in DC. It's great to know that you found our team to be exceptionally friendly and that you had an enjoyable stay with us. We look forward to welcoming you again the next time you are in DC. Warm regards, Justin Adam