Issue with Shuttle to Hotel
Posted Oct 6, 2016
After arriving at the train stop having taken the train from the Baltimore airport, I called the hotel for the shuttle to pick me up. There was no signage for where the pickup was to meet the shuttle. Unfortunately, I didn't listen carefully to the description of where the pick up would be, so I assumed it was on the opposite side of the train tracks, and I missed it. Moral of the story: don't assume you know where the shuttle bus will pick you up. After that, The shuttle worked very well. In the room, the bathroom smelled funky and the air conditioning unit was noisy. The breakfast was very good, and the staff was friendly.
Comment from Hotel Management
Oct 8, 2016 by Guest Services, Hotel Management
It was a pleasure to host you on your recent trip to Washington, DC and we thank you for sharing your informative review! We do our best to communicate to our guests how our free shuttle to and from the Metro works, and we appreciate your highlighting some of the potential areas of confusion so that they can be avoided in the future. We’re glad you ended up finding the shuttle and happy to hear that it was convenient for you. It certainly is worth the trip to the city to see the many highlights of the nation’s capital! We were thrilled to hear that you enjoyed our complimentary hot breakfast and the welcoming hospitality of our team. We have passed your positive comments on to the team, and they were grateful for the pat on the back! Thank you, as well, for your added feedback which will contribute to our ongoing efforts to elevate the guest experience. We hope to see you again very soon!
Metro Points Hotel