Ratings based on 489 Verified Reviews

2.5 out of 5
28% of guests recommend
2.8 Room cleanliness
2.7 Service & staff
2.6 Room comfort
2.4 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Washington DC

Turned Me Away Upon Arrival

Posted May 25, 2017
I arrived at the hotel very late (maybe around 11 PM) and the hotel staff was very rude. They turned me away upon arrival saying that the hotel was full and didnt believe me when I said that I had paid through expedia. I've been to more than 50 countries and hundreds of hotel and this was one of the most stupid and rude staffers that I've ever had to deal with. Don't stay here and don't even bother booking a room here.
1 out of 5
by A verified traveler from toronto

Worst ever

Posted Apr 8, 2017
Worst ever. Tropical size cockroaches. Bug spray smell everywhere. Drug dealers and hookers all over the place.
Comment from Hotel Management
Apr 20, 2017 by N, Hotel Management
: I am sorry that we didn't meet your expectations on this visit. I will make sure that your feedback is shared with the rest of the team to ensure we handle things differently in the future. Sincerely, Negassa Rebu General Manager
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Jan 1, 2017 on Hotels
1 out of 5
by A verified traveler from US

It is an assisted living hotel

Posted Nov 21, 2016
Pros: Nothing it was an awful experience and will never stay or recommend it
Cons: Not sure you could address all the issues, its not set up for comfortable overnight stays for business or travel
Location: Tough neighborhood, heard gun shots and sirens at night, nothing close by and would not feel safe walking in evenings
Many people live there, it is dirty, loud, trashy. I cancelled my stay and left.
1 out of 5
by A verified traveler

Completely disgusted

Posted Nov 17, 2016 on Hotels
Absolutely disgusting and pls anybody take this place out of Hotels.com.
1 out of 5
by A verified traveler from Sydney, Australia

Not the best by a long shot

Posted Oct 31, 2016 on Wotif
Very different from the pictures, there were little cockroaches all over the place and the window wouldn't close completel. The staff were not friendly or overly talkative and the whole place was generally pretty grubby. There were groups of people just hanging out in the car park, people shouting at all hours of the night and a group of teenagers stood outside my uncloseabke window and smoked weed and yelled at each other late into the night/early morning. I didn't not feel safe or comfortable at any stage but by the time I'd got there due to flight delays I couldn't check out and relocate. I paid for two nights stay and left the first morning it was so bad.
Comment from Hotel Management
Nov 8, 2016 by N, Hotel Management
Thanks so much for posting a review. I really appreciate you taking the time from your busy schedule to share your experience with others Sincerely, Negassa Rebu General Manager
2 out of 5
by A verified traveler from Ottawa/Kampala

Overpriced, chockhroach infested and noisy-

Posted Oct 6, 2016
Pros: None
Cons: Are you kidding! Living with roaches, noise etc!!!
Location: CVS nearby if you feel sick or need sleeping pills to help you sleep!! Walmart 10 minutes walk to hang around and keep you away from hotel
I dont recommend to anyone, Overpriced by Expedia . Should be closed or not listed by Expedia, Room chockroach infested and to much loud music from within. Staff not friendly, no iron nor fridge in room. No water to drink. Dining facility very poor with only microwave and tables.
Comment from Hotel Management
Oct 17, 2016 by n, Hotel Management
I am sorry that we didn't meet your expectations on this visit. I will make sure that your feedback is shared with the rest of the team to ensure we handle things differently in the future. Sincerely, Negassa Rebu General Manager
1 out of 5
by A verified traveler

Horrible establishment

Posted Oct 6, 2016
I left as soon as I saw the room. Atrocious conditions. Roaches on the walls and smelled of a dead body.
Comment from Hotel Management
Oct 17, 2016 by N, Hotel Management
I am sorry that we didn't meet your expectations on this visit. I will make sure that your feedback is shared with the rest of the team to ensure we handle things differently in the future. Sincerely, Negassa Rebu General Manager
1 out of 5
by A verified traveler

Police Cars and arrests. Dangerous and Nasty

Posted Oct 5, 2016 on Hotels
2 Police cars in parking lot about 15 people loitering, yelling, screaming and an arrest in action. This is a welfare hotel that houses many people that look to be down on their luck. This is not a hotel for any traveler. It is also out of the way and in a very tough neighborhood. Stay at your own peril.
Comment from Hotel Management
Oct 17, 2016 by General Manager, Hotel Management
I am sorry that we didn't meet your expectations on this visit. I will make sure that your feedback is shared with the rest of the team to ensure we handle things differently in the future. Sincerely, Negassa Rebu General Manager
2 out of 5
by A verified traveler from Ottawa:Kampala

Overall overpriced and cockroach infested!

Posted Oct 3, 2016
Booked and paid through Expedia but on check in - no names on booked list. Overpriced by Epedia (150$/night) yet hotel rate is 120$. Hotel chochroach infested and too much party music from rooms. AC dysfunctional yet windows are fixed closed. Iron for clothes not available in rooms. Dining not available - with microwave and tables only. No fridge in room and no water provided.
Comment from Hotel Management
Oct 17, 2016 by N, Hotel Management
I am sorry that we didn't meet your expectations on this visit. I will make sure that your feedback is shared with the rest of the team to ensure we handle things differently in the future. Sincerely, Negassa Rebu General Manager