Ratings based on 2,023 Verified Reviews

4.3 out of 5
92% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from P

Great location excellent staff

Posted Jun 4, 2017
If you are looking for a great quality hotel in a fabulous location the Phoenix park is the ideal DC accommodation. I the staff are wonderful and the rooms generous and very comfortable. I'd definitely stay again.
Comment from Hotel Management
Jun 6, 2017 by GM, Hotel Management
So pleased you enjoyed your visit and that our team looked after you so well. Thank you. David Hill General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from England

Brilliant hotel. Close to union station.

Posted Jun 1, 2017
Very friendly and clean hotel. With free coffee each morning. Good proximity to union station and all tourist attractions.
Comment from Hotel Management
Jun 1, 2017 by GM, Hotel Management
Thank you for your visit and sharing your comments. So glad you enjoyed the hotel and found our location perfect for your needs. David Hill General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from new york

Close to all

Posted May 26, 2017
We had a great time. My 3 year old loved all the toys the hotel staff gave him! The restaurant was also very good.
Comment from Hotel Management
May 26, 2017 by GM, Hotel Management
So glad to have had you with us and we thank you for your business. David Hill General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from w

Nice hotel near the train station

Posted May 24, 2017
Great spot if you're in DC for a short trip. Clean and nicely furnished.
Comment from Hotel Management
May 25, 2017 by GM, Hotel Management
Thank you for your comments and staying with us. David Hill General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Montreal, QC

Good hotel near Capitol Hill

Posted May 24, 2017
Stayed for conference - easy access to union station, many nearby restaurants, short walk to Capitol Hill, and excellent pub downstairs for snacks and drinks.
Comment from Hotel Management
May 25, 2017 by GM, Hotel Management
So pleased you enjoyed your visit to the hotel and the Dubliner. We appreciate your business. David Hill General Manager
2 out of 5
Recommended
for Everyone
by A verified traveler from Philly

over priced...

Posted May 20, 2017
Pros: location....easy to catch a cab
Cons: at check we were told complimentary breakfast thru 10:30am, my family went to location breakfast was said to be...no such service...
Location: cont'd we were told free coffee, but we are out and that was at 9:30 am ...
I am tired of booking thru EXPEDIA it's always a problem... I book a room, I always need either 2 beds or a bed and a sofa bed or 2 beds and a sofa bed...NEVER 1 BED...we arrive, mom, my 17yr old 6ft son and my girl pal--ideally I need 2 beds and a sofa bed-none of us want to sleep with each other...well we arrive and they send us to a room with 1 queen size bed... this is not what I booked--so now I must DUKE it out with the front desk...we wait............they change our room with one with a bed and sofa bed....this is not the 1st time, once I booked a 2 bed and a sofa bed--for the entire family, dad, me, 18yr old daughter and then 16 yr old son-we arrive it's 2 double beds...I pleaded...they would not help...son slept on floor- I slept with daughter as was my intention, son slept on floor- it was a mess...somebody tell me what is the purpose of booking on EXPEDIA? no real cost savings--none alt all--I wish thy would stop emailing me...I have not seen the benefit...
Comment from Hotel Management
May 23, 2017 by GM, Hotel Management
I am sorry you experienced problems with Expedia - I would suggest you follow up directly with them on reservations procedures. Rooms are assigned based on what is booked. If you need a two bedded room, you need to reserve one and they are usually more expensive. In our case you did book a Queen bed room with one bed and not a two bedded room. We will always try to assist as we did in this case. We do not offer complimentary breakfast -we have a guest coffee lounge on our 2nd floor with complimentary gourmet coffee and tea service and this is what we inform guests. I am sorry for this misunderstanding. Breakfast service is available in our restaurant at additional charge. We thank you for your business. David Hill General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Mass.

Everything was great except the night life.

Posted May 14, 2017
Everything about the hotel was great except that the outdoor seating for the hotel restaurant was active until 2:00 AM. We were on the 5th floor and it kept us awake.
Comment from Hotel Management
May 15, 2017 by gm, Hotel Management
We are sorry that our outside dining patio disturbed you in the evening hours. Please request a room on the other side of the building on a future visit. We are pleased you enjoyed your stay. David Hill General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great access to Union station, the best.

Posted May 7, 2017
Very good staff. Had asked a month ago when booked if an early check in was possible or they would hold our bags till check in time and and room was ready.
Comment from Hotel Management
May 9, 2017 by GM, Hotel Management
Thank you for your visit and we appreciate your business. David Hill General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from FL

Recently upgraded 1 block from Union Station

Posted May 5, 2017
Excellent experience at this hotel; Staff was awesome and friendly and I wouldn't hesitate staying there again!
Comment from Hotel Management
May 9, 2017 by GM, Hotel Management
So glad for your visit and that our team looked after you so well. David Hill General Manager
4 out of 5
Recommended
for Students
by A verified traveler from Miami, FL

Posted Apr 29, 2017
Pros: The location is ideal for first time visitors and people who want to stay close to the Capitol Building.
Cons: Rooms are a little dated. Decor could use a slight touchup
Location: It is a 5 minute walk from the Washington Mall and the museums.
A decent and clean room, a good location not far from the capitol building, and a quiet hotel room (which is rare in Washington).
Comment from Hotel Management
Apr 30, 2017 by GM, Hotel Management
Thank you for your visit. So pleased you found our location ideal and enjoyed the hotel. Not sure I understand the Cons of rooms being dated? We just completed a full renovation of the hotel last year and our décor and bathroom renovation date from that period. It is a blend of contemporary and classic details, so perhaps that style does not appeal. We thank you for your business.