The apartment we stayed in was overall a nice experience for us. However, there was stains on the walls in the bedrooms, old and expired food left from previous renters in the kitchen cabinets, the dishes in the cabinets were dirty so I had to rewash every dish before using and there was old beer pong balls on the master bedroom floor. It took over an hour for someone to help us get into the apartment after arriving. We had to wait in the lobby for them to send someone to the address to assist us, although I called 20 minutes prior to us leaving out, as we were only about a 15 minute drive to the location, to inform them that my family and I would soon be in route. I was under the impression that the concierge would have the keys for us, however that wasn’t the case. The concierge knew nothing about Namastay and constantly had to contact, as well as myself having to contact them, to constantly be put on hold. Namastay eventually had to send an employee who resided in Maryland to drive and assist us.