In-room safe, desk, laptop workspace, blackout drapes

Reviews of Quality Inn Mt. Vernon

2.5 out of 5
Quality Inn Mt. Vernon
7212 Richmond Hwy, Groveton, Alexandria, VA

Reviews

7.6

Good

Rating 10 - Excellent. 298 out of 1006 reviews" "
Rating 8 - Good. 385 out of 1006 reviews" "
Rating 6 - Okay. 197 out of 1006 reviews" "
Rating 4 - Poor. 75 out of 1006 reviews" "
Rating 2 - Terrible. 51 out of 1006 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Prathamesh

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Christy on Mar 26, 2024
Thank you for your rating of our location. We appreciate it when our guests take time to let us know how they felt during their stay. Although you did not give us feedback I can see from the rating you were not happy with our facilities; I apologize we did not meet your standards and wish we had. Please know it is never our intention to dissatisfy our guests. If you do return we can show you we can do better.

6/10 Okay

roshan

Disliked: Staff & service, property conditions & facilities
Card kept not working
Stayed 1 night in Mar 2024
Response from Christy on Mar 24, 2024
Thank you for your feedback. We apologize for the conditions you mentioned, not what we want you to remember of your stay with us. Your comments have been submitted to the department heads in charge and we do hope you will return to see we can do better.

8/10 Good

Clay

Traveled with family
Liked: Cleanliness, staff & service, amenities
Facilities are a little run down, but still working well. Great price and nice staff in an area where you will either pay significantly more for slightly better, or slightly less for horrible.
Stayed 1 night in Mar 2024
Response from Christy on Mar 23, 2024
Thank you for your feedback which is very important to us; it helps us to understand what you expect in your lodging needs.

2/10 Terrible

Pegah

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
In the room and breakfast area had very bad smell!!!
Stayed 2 nights in Mar 2024
Response from carmen on Mar 19, 2024
We apologize that you felt here was an Oder to theses areas thankyou for your feedback.

8/10 Good

Anna

Liked: Cleanliness, staff & service
The building needs a renovation. But the hotel for a short period is ok.
Stayed 2 nights in Mar 2024
Response from carmen on Mar 19, 2024
Thank you for your suggestions to our location,and sharing; renovation is something that is constant it never sleeps.

6/10 Okay

Anita

Disliked: Staff & service
Stayed 3 nights in Mar 2024
Response from carmen on Mar 19, 2024
thankyou for rating our location we sadden that you gave us a 3 out of 5and hope we can do better next time.

6/10 Okay

John

Staff was very pleasant
Stayed 3 nights in Mar 2024
Response from carmen on Mar 19, 2024
your feedback is important

10/10 Excellent

Lostat

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Easy to get in and out.
Stayed 3 nights in Feb 2024
Response from Christy on Mar 6, 2024
Thank you for your positive review and the recommendation of our location. We appreciate you as our guest and hope to see you again.

10/10 Excellent

Janina, WESTFIELD

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a great place to stay. My family was happy.
Stayed 1 night in Mar 2024
Response from Christy on Mar 4, 2024
Thank you for sharing with us your experience as our guest, it was our pleasure to have you as our guest and we hope to see you again.

10/10 Excellent

Joseph

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Christy on Mar 3, 2024
Thank you for staying with us. We know you had a choice and you choose us And we also appreciate your awesome survey 5/5's. We do hope to see you again soon.

8/10 Good

Mohammad

Stayed 1 night in Feb 2024
Response from Christy on Mar 23, 2024
Thank you for sharing with us your experience as our guest, it was our pleasure to have you as our guest and we hope to see you again.

8/10 Good

abeba

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Christy on Feb 13, 2024
Thank you for the rating that you gave us we appreciate you as our guest

10/10 Excellent

Graham

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Will definitely be coming back. It was exactly what we needed and I would recommend the hotel to anyone. The staff were excellent and please make sure this is relayed to the hotel’s management. Thank you.
Stayed 9 nights in Feb 2024
Response from Christy on Feb 13, 2024
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Quality Inn Mount Vernon and the services we provide for our valued Customer's.. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. We cant wait to see you again.

8/10 Good

DeeAnne

Traveled with family
Liked: Amenities
Staff was friendly, and accommodations were adequate. Is quite dated.
Stayed 1 night in Feb 2024
Response from Christy on Feb 10, 2024
Thank you for sharing with us your experience as our guest, it was our pleasure to have you as our guest and we hope to see you again.

10/10 Excellent

Nikki

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was super noce
Stayed 1 night in Feb 2024
Response from Christy on Feb 10, 2024
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Christy on Feb 7, 2024
Thank you for the rating that you gave us we appreciate you as our guest

6/10 Okay

Lyaja

Traveled with partner
Liked: Staff & service
Stayed 1 night in Jan 2024
Response from CHRISTY on Jan 19, 2024
Thank you for your rating of our location. We appreciate it when our guests take time to let us know how they felt during their stay. Although you did not give us feedback I can see from the rating you were not happy with our facilities; I apologize we did not meet your standards and wish we had. Please know it is never our intention to dissatisfy our guests. If you do return we can show you we can do better.

10/10 Excellent

Ivy

Liked: Property conditions & facilities
Excellent Services
Stayed 1 night in Jan 2024
Response from Christy on Jan 12, 2024
Thank you for your positive review and the recommendation of our location. We appreciate you as our guest and hope to see you again.

10/10 Excellent

Tanisha

Traveled with family
Liked: Amenities, property conditions & facilities
The property is older and run down, but surprisingly clean. The staff was amazing and there is 24-hour security.
Stayed 1 night in Dec 2023
Response from Christy on Jan 7, 2024
Thank you for the rating that you gave us we appreciate you as our guest

2/10 Terrible

Michelle

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Christy on Dec 30, 2023
Thank you for your rating of our location. We appreciate it when our guests take time to let us know how they felt during their stay. Although you did not give us feedback I can see from the rating you were not happy with our facilities; I apologize we did not meet your standards and wish we had. Please know it is never our intention to dissatisfy our guests. If you do return we can show you we can do better.

6/10 Okay

Sayed

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from Christy on Dec 29, 2023
Thank you for your rating of our location. We appreciate it when our guests take time to let us know how they felt during their stay. Although you did not give us feedback I can see from the rating you were not happy with our facilities; I apologize we did not meet your standards and wish we had. Please know it is never our intention to dissatisfy our guests. If you do return we can show you we can do better.

10/10 Excellent

PHYLLIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Christy on Dec 21, 2023
Thank you for your review. We are happy you enjoyed your stay and hope to accommodate your stay needs in the future.

6/10 Okay

Veronica

Traveled with family
Liked: Staff & service, room comfort
Twice as Nice
Checking in was super easy. At the counter, our room was switched to one slightly bigger. I stayed here once before so it was nice to return. Breakfast was okay. Want more to eat? Denny's is located right across the way!!!
Stayed 1 night in Dec 2023
Response from Christy on Dec 17, 2023
Thank you for sharing with us your experience as our guest, it was our pleasure to have you as our guest and we hope to see you again.

10/10 Excellent

Mikhail

Response from Christy on Feb 7, 2024
Thank you for your review. We are happy you enjoyed your stay and hope to accommodate your stay needs in the future.

10/10 Excellent

rebecca

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parade trip
It was an older hotel but very clean and comfy. Staff was great.
Stayed 1 night in Dec 2023
Response from Christy on Dec 8, 2023
Thank you for sharing with us your experience as our guest, it was our pleasure to have you as our guest and we hope to see you again.

2/10 Terrible

Steve

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Not a nice property to stay
Stayed 2 nights in Nov 2023
Response from Christy on Nov 24, 2023
Thank you for your rating of our location. We appreciate it when our guests take time to let us know how they felt during their stay. Although you did not give us feedback I can see from the rating you were not happy with our facilities; I apologize we did not meet your standards and wish we had. Please know it is never our intention to dissatisfy our guests. If you do return we can show you we can do better.

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, conveniently located and close to all amenities.
Stayed 1 night in Nov 2023
Response from Christy on Nov 24, 2023
Thank you for your review. We are happy you enjoyed your stay and hope to accommodate your stay needs in the future.

10/10 Excellent

Bob

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. We appreciated the accommodations. The staff was friendly and helpful.
Stayed 1 night in Nov 2023
Response from Christy on Nov 23, 2023
Thank you for staying with us. We know you had a choice and you choose us And we also appreciate your awesome survey 5/5's. We do hope to see you again soon.Happy Holidays

10/10 Excellent

jaycion

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
love staying here
first semi bad room i’ve gotten in over 7 stays. but still no complaints. love staying here. multiple chairs and space in the room. beds and pillows are a 10/10 bathroom space 10/10 mirrors/lighting 10/10 tv size and channels 10/10
Stayed 1 night in Nov 2023
Response from Christy on Nov 20, 2023
Thank you for selecting to stay with us. We appreciate you as our guest; your rating of a 10 really is great and we hope to see you again soon.

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a good place to stay
Not a good place to stay. So dirty, different types of bugs present in the rooms.
Stayed 1 night in Nov 2023
Response from CHRISTY on Nov 19, 2023
Thank you for choosing to stay with us. We appreciate that you selected us. We apologize for the issues you discovered in your room, and we thank you for letting us know about them; we do wish you had let us know during your stay so that we could have taken care of them or moved you to a different room. We do hope to see you agai

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, close to shopping centres and restaurants
Stayed 1 night in Nov 2023
Response from Christy on Nov 20, 2023
Thank you for staying with us. We know you had a choice and you choose us And we also appreciate your awesome survey 5/5's. We do hope to see you again soon

6/10 Okay

Oguz

Stayed 1 night in Nov 2023
Response from Christy on Nov 19, 2023
Thank you for your rating of our location. We appreciate it when our guests take time to let us know how they felt during their stay. Although you did not give us feedback I can see from the rating you were not happy with our facilities; I apologize we did not meet your standards and wish we had. Please know it is never our intention to dissatisfy our guests. If you do return we can show you we can do better.

10/10 Excellent

TARCELO

Stayed 1 night in Nov 2023
Response from Christy on Nov 16, 2023
Thank you for selecting to stay with us. We appreciate you as our guest; your rating of a 10 really is great and we hope to see you again soon.

6/10 Okay

Harumitsu

some issue with check in (networking problem)
Stayed 1 night in Nov 2023
Response from Carmen on Nov 15, 2023
Thank you for selecting to stay with us we apologies that had any issues during your check in prosses; and hope the rest of your stay was a good experience.

4/10 Poor

Stephen

Traveled with family
Substandard window treatments and the toilet tank was cracked. Carpet is in poor condition and needs to be replaced
Stayed 1 night in Oct 2023
Response from carmen on Oct 30, 2023
Thank you for your feedback. we apologize for the conditions you mentioned this not what we want you to remember of your stay with us. Your comments have been submitted to the department heads in charge and we do hope you will return to see we can do better.

8/10 Good

john

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Christy on Oct 27, 2023
Thank you for the rating that you gave us we appreciate you as our guest

8/10 Good

Tobias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A bargain, with a nice breakfast
Nice little place; well located for our trips to Washington's Mount Vernon, and Alexancria.
Stayed 1 night in Oct 2023
Response from Christy on Oct 27, 2023
Thank you for sharing with us your experience as our guest, it was our pleasure to have you as our guest and we hope to see you again.

10/10 Excellent

Ronn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to tour Mt. Vernon Historic site. Room very spacious and quiet.
Stayed 1 night in Oct 2023
Response from Christy on Oct 16, 2023
Thank you for your review. We are happy you enjoyed your stay and hope to accommodate your stay needs in the future.

2/10 Terrible

Michelle

Disliked: Cleanliness, property conditions & facilities, room comfort
Very uncomfortable bed. The chairs need to be replaced. Filthy. I would never stay at a quality inn ever again.
Stayed 1 night in Oct 2023
Response from Carmen on Oct 14, 2023
Thank you for contacting us. What you have described is not the impression we want our guest to experience, and we apologize. Your feedback is important to us, the issue you mentioned will defiantly be address thank you for your observation and sharing it with us

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2023
Response from Christy on Oct 11, 2023
Thank you for sharing with us your experience as our guest, it was our pleasure to have you as our guest and we hope to see you again.

8/10 Good

Isabel

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything except for the carpet, it is too old and with wrinkles. Staff was very friendly.
Stayed 1 night in Oct 2023
Response from Christy on Oct 9, 2023
I would like to thank you for letting us know about your recent experience at our hotel.We take note of the information that you provided and we appreciate you bringing it to our attentionWe do hope that when your travels bring you in our direction that you will choose us again

10/10 Excellent

D. Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Christy on Oct 4, 2023
Thank you for the rating that you gave us we appreciate you as our guest

10/10 Excellent

Nancy

Stayed 1 night in Sep 2023
Response from Christy on Oct 23, 2023
Thank you for staying with us. We know you had a choice and you choose us And we also appreciate your awesome survey 5/5's. We do hope to see you again soon.

8/10 Good

Louis

Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from Carmen on Oct 2, 2023
Thank you for your review of our location! we appreciate you choose to stay with us, and we hope you will again.

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from CHRISTY on Sep 24, 2023
Thank you for your review. We are happy you enjoyed your stay and hope to accommodate your stay needs in the future.

8/10 Good

Mitchell

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Christy on Sep 17, 2023
Thank you for the rating that you gave us we appreciate you as our guest

10/10 Excellent

VA

Stayed 3 nights in Sep 2023
Response from Christy on Sep 16, 2023
Thank you for your review. We are happy you enjoyed your stay and hope to accommodate your stay needs in the future.

6/10 Okay

Douglas

Traveled with partner
Liked: Staff & service, property conditions & facilities
The area it was in. Felt like we were in south central Los Angeles.
Stayed 2 nights in Sep 2023
Response from Carmen on Sep 8, 2023
Thank you for taking time to rate our location. Yes, we are a Historical Urban Suburban mix just like South-Central Los Angeles with lots of restaurants, coffee shops, parks and culture. There are many things to do and see in our area we hope you had the opportunity to experience some of the sites.

6/10 Okay

Katrina

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Christy on Sep 2, 2023
Thank you for sharing with us your experience as our guest, it was our pleasure to have you as our guest and we hope to see you again.

8/10 Good

Terry

Stayed 2 nights in Aug 2023
Response from Christy on Sep 17, 2023
Thank you for your review. We are happy you enjoyed your stay and hope to accommodate your stay needs in the future.