Lobby

Reviews of Quality Inn Takoma Park

2.5 out of 5
Quality Inn Takoma Park
7411 New Hampshire Ave, Building 1, Takoma Park, MD

Reviews

6.0
Rating 10 - Excellent. 155 out of 853 reviews" "
Rating 8 - Good. 192 out of 853 reviews" "
Rating 6 - Okay. 166 out of 853 reviews" "
Rating 4 - Poor. 142 out of 853 reviews" "
Rating 2 - Terrible. 198 out of 853 reviews" "

6.4/10

Cleanliness

6.4/10

Staff & service

6.2/10

Amenities

6.0/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

6/10 Okay

Lori, Chillicothe

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Manager on Mar 27, 2024
Hello Lori, We appreciate you choosing our hotel for your stay. If you have any concerns or feedback from your experience, please don't hesitate to contact us so we can address them accordingly. We hope to welcome you back in the future for an improved stay.

10/10 Excellent

rafiq

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Good
Stayed 1 night in Mar 2024
Response from Manager on Mar 22, 2024
Hello rafiq,We appreciate you taking the time to share your feedback with us. Should you have any further concerns, please do not hesitate to reach out to our management team. Your satisfaction is important to us, and we value the opportunity to address any issues you may have encountered during your stay. Thank you for choosing our hotel for your accommodation needs.

4/10 Poor

Mohammed

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed here in an emergency situation and would only do it because I was traveling alone. I would not spend any time here with family. The hotel and even the room were not clean, the bathtub easily clogged with every shower. The "continental breakfast" is just a waffle maker and some cereal.
Stayed 3 nights in Mar 2024
Response from Manager on Mar 22, 2024
Hello Mohammed, We appreciate your feedback and apologize for any inconvenience you experienced. We value all guest comments and will share your concerns with our team for further review and improvement. Thank you for bringing these matters to our attention.

8/10 Good

Mesfin

Liked: Cleanliness, staff & service, property conditions & facilities
Employs very good they are professional. Thank you for employees
Stayed 2 nights in Mar 2024
Response from Manager on Mar 16, 2024
Hello Mesfin,We are pleased to hear that you found our team to be professional. Your feedback is valuable to us. Thank you for acknowledging our dedicated employees.

6/10 Okay

Timothy

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Manager on Mar 14, 2024
Hello Timothy, We appreciate you taking the time to review your stay with us. Please feel free to reach out to us directly with any feedback you may have from your experience. We value your opinion and would love to hear from you.

4/10 Poor

Sandra

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Mar 2, 2024
Hello Sandra,We're sorry to hear you didn't have a perfect stay. Please feel free to contact us with any details of your experience so we can make improvements.

10/10 Excellent

Jairo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Feb 29, 2024
Hello Jairo,We are delighted to hear that you had a fabulous experience during your stay with us! We appreciate your support and look forward to welcoming you back soon.

6/10 Okay

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Well is ok clean and safe
Stayed 1 night in Feb 2024
Response from Manager on Feb 27, 2024
Hello Jose, We're glad to hear that you found our hotel clean and safe. Our team aims to provide a comfortable stay for all our guests. Your feedback is appreciated as it helps us maintain our standards and improve our services.

4/10 Poor

Sofia

Business traveler
Disliked: Cleanliness, staff & service
The front desk lady she is rude, the way she talks disrespectful
Stayed 1 night in Feb 2024
Response from Manager on Feb 27, 2024
Hello Sofia, We regret to hear about your experience and apologize for any inconvenience caused during your stay. Guest feedback is important to us, and we will address your concerns with our team to ensure better service in the future. Your comments will help us improve our guest experience.

4/10 Poor

Moriah

Stayed 1 night in Jan 2024
Response from Manager on Feb 15, 2024
Hello Moriah, We apologize for any inconvenience you may have experienced during your stay. We encourage you to reach out to our hotel directly with any specific feedback or concerns so that we can address them accordingly. We value your opinion and hope to have the opportunity to serve you better in the future.

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Manager on Feb 15, 2024
Hello Danny,We are thrilled to hear that you had a fantastic experience during your stay with us! We strive to provide exceptional service and create memorable stays for our guests. Should you have any further feedback or suggestions, please do not hesitate to reach out to us. We look forward to welcoming you back in the future!

2/10 Terrible

Charmaine, Suitland

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Manager on Feb 8, 2024
Hello Charmaine, We're sorry to hear that your stay didn't meet your expectations. We kindly request you to reach out to us directly with any feedback you may have so that we can address the issues and make improvements for future guests.

2/10 Terrible

tilahun

Stayed 1 night in Jan 2024
Response from Manager on Mar 20, 2024
Hello tilahun,We are sorry to hear that your recent experience did not meet your expectations. Please feel free to contact us directly to discuss any concerns you may have had during your stay. We value your feedback and hope to have the opportunity to make it right for you.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and reasonably priced near college park
Stayed 2 nights in Dec 2023
Response from Manager on Feb 2, 2024
Hello Michael,Thank you for choosing our hotel for your recent stay. We're glad to hear that you found our location convenient and reasonably priced. We appreciate your feedback and hope to welcome you back in the future.

10/10 Excellent

Charmaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Response from Manager on Feb 1, 2024
Hello Charmaine,Thank you for sharing your feedback regarding the cleanliness of our hotel. We strive to maintain a high standard of cleanliness and are glad to hear that it met your expectations. We appreciate your time in reviewing us and hope to welcome you back in the future.

2/10 Terrible

Theodore Justin Banning

Disliked: Cleanliness, staff & service, property conditions & facilities
the don’t offer more choices for the breakfast . Very limited breakfast the just have waffles ! I don’t recommend to book this place with breakfast ! Staff is not friendly !!
Stayed 2 nights in Jan 2024
Response from Manager on Jan 31, 2024
Hello Theodore Justin Banning, Thank you for sharing your feedback regarding our breakfast options. We apologize if our current choices did not meet your expectations. We appreciate your input and will take it into consideration for future improvements. As for the staff, we strive to provide friendly and helpful service, so we apologize if this was not your experience. We value your feedback and hope you will consider staying with us again in the future.

6/10 Okay

Aminata

Disliked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Manager on Jan 23, 2024
Hello Aminata, We appreciate you choosing our hotel for your stay. If there is any feedback you would like to share, please feel free to contact us directly so that we may address any concerns you may have had with your stay. We hope to have the opportunity to welcome you back in the future.

8/10 Good

upendo

Just nice
Stayed 1 night in Jan 2024
Response from Manager on Jan 18, 2024
Hello upendo,Thank you for sharing your feedback about your stay. We appreciate hearing that you found your experience to be pleasant. If there's anything else we can assist you with, please don't hesitate to reach out.

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet
Stayed 1 night in Jan 2024
Response from Manager on Jan 18, 2024
Hello Larry,Thank you for your feedback regarding the quietness during your stay. We take into account all guest preferences and aim to provide a peaceful environment for relaxation. If you have any further comments or suggestions, please feel free to contact our management team. We appreciate your patronage and hope to welcome you back in the future.

2/10 Terrible

Jean Luis

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Dec 2023
Response from Manager on Jan 10, 2024
Hello Jean Luis, We're sorry to hear that your recent experience at our hotel did not meet your expectations. We would appreciate it if you could reach out to us directly so we can address any specific issues you may have encountered during your stay. We value your feedback and want to ensure a wonderful experience for all our guests.

2/10 Terrible

shaneka

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT GO TO THIS HOTEL. THE SERVICE IS RIDICULOUS. I WAS WITHOUT A TV FORNA WHOLE DAY THEY SWITCHED ME TO 2 DIFFERENT ROOMS AND THOSE DIDNT WORK. I ASKED TO BE COMPENSATED And they didnt do it. The phones barely work. Never again. Even the Maintenance guy said they are the worst .the Wiring is old and everything. They are too cheap to fix anything.
Stayed 2 nights in Dec 2023
Response from Manager on Jan 8, 2024
Hello shaneka, We apologize for any inconvenience caused during your stay. Our team strives to provide top-notch service, and we regret that this was not your experience. We appreciate your feedback regarding the TV and phone issues, and will address them with our maintenance team. Please reach out to our management directly for further assistance.

10/10 Excellent

LELAND

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Manager on Jan 8, 2024
Hello LELAND,Thank you for choosing our hotel for your stay! We're delighted to hear that you had a fantastic experience with us. If you have any further feedback or would like to share any specific details about your stay, please don't hesitate to reach out to us directly. We look forward to welcoming you back again in the future.

4/10 Poor

Osiris

Stayed 8 nights in Dec 2023
Response from Manager on Jan 3, 2024
Hello Osiris, We're sorry to hear that your recent stay with us did not meet your expectations. We value your feedback and would appreciate the opportunity to address any concerns you may have. Please reach out to us directly so that we can further discuss your experience.

10/10 Excellent

Ernesto

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Manager on Feb 1, 2024
Hello Ernesto,We are delighted to hear that you had a wonderful experience with us. We strive to provide exceptional service and it is always pleasing to know when our efforts have been successful. We hope to have the opportunity to welcome you back in the future.

6/10 Okay

Maru

Disliked: Staff & service
The service is very bad
Stayed 1 night in Dec 2023
Response from Manager on Jan 2, 2024
Hello Maru,Thank you for your feedback. So sorry your experience was not exceptional. We hope you will stay with us again so we may regain your trust.

6/10 Okay

Win

Liked: Cleanliness
Disliked: Staff & service
Front desk service is terrible
Stayed 1 night in Dec 2023
Response from Manager on Dec 26, 2023
Hello Win, We apologize for any inconvenience you may have experienced during your stay. Providing exceptional service is our top priority, and we regret that we did not meet your expectations. We appreciate your feedback and will share your comments with our management team for further improvement. Thank you for bringing this to our attention.

10/10 Excellent

Ernesto

Stayed 1 night in Dec 2023
Response from Manager on Jan 13, 2024
Hello Ernesto,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. We strive to provide exceptional service and create memorable experiences for all our guests. We look forward to welcoming you back on your next visit!

10/10 Excellent

rafiq

Liked: Cleanliness, staff & service, property conditions & facilities
So good
Stayed 1 night in Dec 2023
Response from Manager on Dec 23, 2023
Hello rafiq,Thank you for taking the time to share your positive feedback! We're thrilled to hear that you had an enjoyable stay with us. Your satisfaction is our utmost priority, and we're delighted to have met your expectations. We look forward to welcoming you back in the future.

10/10 Excellent

Willian

Stayed 1 night in Dec 2023
Response from Manager on Dec 19, 2023
Hello Willian,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a fantastic experience with us. We always strive to provide the best service possible, and your positive rating is a rewarding confirmation of our efforts. We hope to have the opportunity to welcome you back in the future.

6/10 Okay

Juan

Stayed 1 night in Dec 2023
Response from Manager on Jan 6, 2024
Hello Juan,Thank you for choosing to stay with us. We appreciate your business. If you have any further feedback, please feel free to reach out to us directly so that we can address any concerns you may have had during your stay. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Jonathan

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Manager on Dec 16, 2023
Hello Jonathan,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a perfect experience with us. Should you have any further feedback or if there is anything we can assist you with, please do not hesitate to reach out to us. We look forward to welcoming you back in the future.

6/10 Okay

Lonzell

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 15, 2023
Hello Lonzell, We appreciate you choosing our hotel for your stay. If there is any specific feedback you'd like to share, please reach out to us directly so that we can address any concerns you may have had. We hope to have the opportunity to welcome you back in the future for an even better experience.

4/10 Poor

Tesfamichael

Traveled with group
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Manager on Dec 15, 2023
Hello Tesfamichael, We're sorry to hear that your recent stay with us did not meet your expectations. We value feedback from our guests and would appreciate if you could reach out to us directly to discuss any specific issues you may have encountered during your stay. We strive to provide exceptional service and would love the opportunity to address your concerns.

4/10 Poor

Alfredo

Stayed 1 night in Dec 2023
Response from Manager on Dec 13, 2023
Hello Alfredo, We're sorry to hear that your recent experience at our hotel didn't meet your expectations. We would appreciate it if you could reach out to our hotel directly to share any feedback you may have, as we strive to continuously improve our services. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

6/10 Okay

Ahmed

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Manager on Dec 7, 2023
Hello Ahmed, Thank you for choosing our hotel for your stay. We appreciate your business and hope you had a pleasant experience. If you have any specific feedback or concerns about your stay, please don't hesitate to reach out to us directly. We value your input and would be happy to address any issues you may have encountered.

8/10 Good

Beniam

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Manager on Nov 30, 2023
Hello Beniam,Thank you for choosing our hotel for your stay. We appreciate your rating and hope you had a comfortable experience with us. If you have any specific feedback or suggestions, we encourage you to reach out to us directly so that we may address any concerns. We look forward to welcoming you back in the future.

6/10 Okay

Kirk

Stayed 1 night in Nov 2023
Response from Manager on Dec 17, 2023
Hello Kirk,We appreciate you choosing our hotel for your stay. We encourage you to contact our hotel directly to share any specific feedback you may have regarding your experience. Your input is valuable to us, and we would like the opportunity to address any concerns you may have had. We hope to have the chance to welcome you back in the future to provide you with a more positive experience.

2/10 Terrible

Aundreia

Disliked: Cleanliness, amenities, property conditions & facilities
The room was horrible looks like it needs to be renovated very old looking the blanket feel very old and stiff the bathroom was half painted white and brown I checked out same night
Stayed 1 night in Nov 2023
Response from Manager on Nov 30, 2023
Hello Aundreia, We apologize for any inconvenience you experienced during your stay. We appreciate your feedback and will pass it along to our team for further review. We aim to provide a comfortable and enjoyable stay for all our guests and regret that this was not your experience. Should you have any further concerns, please contact our management team directly. Thank you for choosing our hotel.

2/10 Terrible

Sumit

Disliked: Cleanliness, staff & service, property conditions & facilities
The property was average but the staff was arrogant and unprofessional. Serving same breakfast everyday with very limited options.
Stayed 3 nights in Nov 2023
Response from Manager on Nov 29, 2023
Hello Sumit, Thank you for taking the time to share your feedback with us. We apologize if our staff did not meet your expectations during your stay. We appreciate your comments regarding our breakfast options and will take them into consideration for future improvements. If there's anything else we can assist you with, please don't hesitate to contact us.

8/10 Good

Dalia

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Manager on Nov 29, 2023
Hello Dalia,Thank you for choosing our hotel for your stay! We appreciate your positive rating and we're glad to hear that you had a great experience during your time with us. If you have any suggestions or if there's anything else we can assist you with, please don't hesitate to reach out to us. We look forward to welcoming you back in the future!

2/10 Terrible

Robert

Stayed 1 night in Nov 2023
Response from Manager on Dec 15, 2023
Hello Robert, We appreciate you taking the time to provide feedback on your recent stay with us. We apologize if your experience did not meet your expectations. We encourage you to reach out to our hotel directly so that we can address any specific issues you encountered. We value your input and strive to improve our services.

6/10 Okay

Samuel

Traveled with family
Stayed 1 night in Nov 2023
Response from Manager on Nov 22, 2023
Hello Samuel,We aim to make every guest's stay enjoyable, and we apologize if we do not meet your expectations. We would like to learn more about your visit to address any issues that led to your low rating and improve our services in the future. Please feel free to contact us if you have any comments or suggestions.

6/10 Okay

Michael

Stayed 2 nights in Nov 2023
Response from Manager on Nov 22, 2023
Hello Michael,Thank you for rating our hotel. We apologize if there were any issues during your stay and we encourage you to reach out to us directly with any specific feedback. We greatly value your experience and aim to continually improve our services.

6/10 Okay

Joseph

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Very close to everything
Stayed 2 nights in Nov 2023
Response from Manager on Nov 18, 2023
Hello Joseph, Thank you for staying with us and for sharing your feedback. We're glad to hear that you found our hotel's location convenient and close to everything. We appreciate your kind words and hope to have the opportunity to welcome you back in the future.

8/10 Good

Natasha

Traveled with partner
Found pretty easily. Good place for a night stay when passing through
Stayed 1 night in Nov 2023
Response from Manager on Nov 18, 2023
Hello Natasha,Thank you for choosing our hotel for your recent stay. We're glad to hear that you found our location convenient for your journey. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Juan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on Nov 16, 2023
Hello Juan,I'm sorry to hear that you had a less-than-satisfactory experience during your stay. We value all feedback and would appreciate more details about your specific concerns. Please reach out to our management directly to discuss further.

4/10 Poor

Anthony

Stayed 1 night in Nov 2023
Response from Manager on Nov 14, 2023
Hello Anthony,Thank you for taking the time to share your feedback with us. We appreciate your positive rating and are glad to hear that you had a good experience overall. If there are any specific suggestions or concerns you would like to discuss further, please feel free to reach out to our management team directly. We look forward to welcoming you back in the future.

10/10 Excellent

Charles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple, easy check in.
Stayed 1 night in Nov 2023
Response from Manager on Nov 12, 2023
Hello Charles,We're delighted to hear that your check-in process went smoothly! We strive to provide a hassle-free experience for our guests. If you have any further feedback or if there's anything else we can assist you with, please let us know.

4/10 Poor

Kenneth R

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on Nov 11, 2023
Hello Kenneth R,Thank you for taking the time to share your feedback on your recent stay. We are glad to hear that you had a generally positive experience at our hotel. We appreciate your input. We hope to have the opportunity to welcome you back in the future for an even better stay. Safe travels!

6/10 Okay

Emily

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
very good place to access to restaurant and grocery. parking is very close but share the parking lot with other motels feel it is not really safe.
Stayed 1 night in Nov 2023
Response from Manager on Nov 9, 2023
Hello Emily, Thank you for sharing your feedback with us. We're glad to hear that you found our location convenient for accessing restaurants and grocery stores. However, we apologize if you felt that our shared parking lot was not secure. We strive to ensure the safety and comfort of all our guests. Please feel free to reach out to our management team with any specific concerns you may have.