Ratings based on 1,603 Verified Reviews

4.4 out of 5
93% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
by Joli

Awful valet parking

Posted Jan 16, 2017 on Hotels
The valet service was simply awful. I paid $90 to park and waited for almost 2 HOURS to get my car from the garage. My entire travel schedule was ruined by the 2 hour delay. The hotel staff was less than helpful. They offered no explanation nor did they offer anything to make the wait more comfortable. I had to wait in the valet line outside the lobby in the cold. That experience negatively affected my stay and my impression of The Renaissance.
Comment from Hotel Management
Feb 21, 2017 by General Manager, Hotel Management
On behalf of Hotel management and staff, thank you for providing feedback about your recent stay. We strive to ensure our guests experience the best visits possible during their travel. My sincerest apologies for the missed opportunities. I am addressing with our team as we speak! Regards
5 out of 5
by A verified traveler

Posted Jan 14, 2017 on Hotels
Great friendly staff! Especially house keeping and room service
Comment from Hotel Management
Feb 14, 2017 by General Manager, Hotel Management
On behalf of Hotel management and staff, thank you for providing feedback about your recent stay. We strive to ensure our guests experience the best visits possible during their travel. Look forward to meeting you during your next stay with us! Regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Very nice - Close to convention center

Posted Jan 10, 2017
Great luxurious hotel a block from the convention center. Enjoyed the stay.
Comment from Hotel Management
Feb 14, 2017 by D smith, Hotel Management
On behalf of Hotel management and staff, thank you for providing feedback about your recent stay. We strive to ensure our guests experience the best visits possible during their travel. Look forward to meeting you during your next stay with us! Regards
5 out of 5
by David

Posted Jan 8, 2017 on Hotels
The Renaissance property fantastic. The people are very friendly and courteous and professional. A first class location.
Comment from Hotel Management
Feb 14, 2017 by General Manager, Hotel Management
On behalf of Hotel management and staff, thank you for providing feedback about your recent stay. We strive to ensure our guests experience the best visits possible during their travel. Look forward to meeting you during your next stay with us! Regards
5 out of 5
by Michelle

Posted Jan 7, 2017 on Hotels
Comment from Hotel Management
Feb 14, 2017 by General Manager, Hotel Management
On behalf of Hotel management and staff, thank you for providing feedback about your recent stay. We strive to ensure our guests experience the best visits possible during their travel. Look forward to meeting you during your next stay with us! Regards
5 out of 5
by Bette

Nice downtown hotel

Posted Jan 3, 2017 on Hotels
Even with a large conference of young people at the hotel the room was quiet.
Comment from Hotel Management
Feb 11, 2017 by General Manager, Hotel Management
On behalf of the Hotel management and staff, thank you for providing feedback about your recent stay. Look forward to meeting you during your next stay with us!
4 out of 5
by LIsa

Posted Jan 3, 2017 on Hotels
Comment from Hotel Management
Feb 14, 2017 by General Manager, Hotel Management
On behalf of Hotel management and staff, thank you for providing feedback about your recent stay. We strive to ensure our guests experience the best visits possible during their travel. Look forward to meeting you during your next stay with us! Regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Maryland

Nice hotel close ro our theatre.

Posted Jan 3, 2017
Our stay was comfortable in every way and only a short walk to the Shakespeare Theatre.
Comment from Hotel Management
Feb 11, 2017 by D Smith, Hotel Management
On behalf of the Hotel management and staff, thank you for providing feedback about your recent stay. Look forward to meeting you during your next stay with us!
5 out of 5
Recommended
for Everyone
by A verified traveler

Love this one! Clean and new!

Posted Jan 3, 2017
This is a great hotel to stay because it is clean and new with great location.
Comment from Hotel Management
Feb 11, 2017 by D Smith, Hotel Management
On behalf of the Hotel management and staff, thank you for providing feedback about your recent stay. Look forward to meeting you during your next stay with us!
5 out of 5
Recommended
for Everyone
by A verified traveler from vermont

Posted Jan 2, 2017
A great hotel at a very reasonable price. The neighborhood felt safe and food was close by. Hotel staff was always friendly.
Comment from Hotel Management
Feb 11, 2017 by D Smith, Hotel Management
On behalf of the Hotel management and staff, thank you for providing feedback about your recent stay. Look forward to meeting you during your next stay with us!