Overall okay, but never again
Posted Nov 9, 2016 on Hotels
Spent 3 nights at this hotel. Good breakfast, some what friendly staff, good access to the metro. Valet was very good about getting you in and out. Good sized rooms.
Problems though (and why I would never stay again).
1) LOUD - we stayed on the 10th floor facing the Hilton Garden Inn and we could still hear all the street noise. Our last night we had new neighbors who decided to stay up all night (until at least 4 am) entertaining guests very loudly. Plus the ac was very loud.
2) Feels dated - the hotel is maintained well, but it feels like they gave it a half-hearted refresher maybe 10 years ago and haven't done anything to it since. Just not very appealing to say the least. Plus there were wet spots in the carpet in our bedroom.
3) Biggest gripe - I booked through Hotels.com and paid that way. When checking out I asked for a receipt, but they said that since I booked through a third party I don't have any charges so no need for receipt. Few days later, checked my credit card and saw they had billed my credit card, a charge I never authorized. I promptly called them to explain, the fellow on the phone could not answer a single question of mine, said he was new and couldn't even find my reservation, so couldn't help me. Promised to have his manager call me in the morning when he got in. Two weeks later, still no call. I filed a complaint with my credit card company. Have never had this happen before. Completely unethical if you ask me.