Posted Mar 18, 2017
Okay, my biggest problem happened at check-in. They refused to check me because of my ID. Although I'm 22 and my ID says that, they refused because it was horizontal. However, she already took my deposit and I already paid through Expedia. After thoroughly checking their site and their hotel, I saw no ID policy and I approached her about it. Granted, I was a little heated so I came across a little rude, but she was rude in return. THEN, she had the audacity to call the county police on me and that was beyond embarrassing. However, th said officer understood the situation and I was able to be checked in. However, because of all that calamity I was unseeable to eat the food and drink the drinks I prepaid for and I was an "appetizer voucher" for myself (nothing for my boyfriend) and quite frankly I didn't want to fight about that too, so I just went upstairs and unwinded and I went to get my appetizer. It's a nice hotel, but the customer service needs to learn what customer service means and if they have rules and policies they'd like to be taken seriously, they should have it written/posted somewhere.