Ratings based on 268 Verified Reviews

4.3 out of 5
90% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Charlotte, NC

Good Hotel, Great Location

Posted Dec 10, 2017
Pros: Location, Employees, Size of Room
Cons: Stained carpets. More help with breakfast on weekends.
Location: Plenty of shopping, lots of restaurants, easy access to highways, overall very quiet area.
Other than stained carpets, this room was very clean and neat. It was very comfortable. The hotel staff was beyond great. The desk clerks were more helpful than any I've seen in a long time. The breakfast staff was greatly understaffed. She worked hard,but needed help keeping up with the crowd. The location of the hotel was great, near restaurants, shopping, and easy access to highways. Overall, we were very pleased with this choice and would definitely stay here again.
4 out of 5
Recommended
for Everyone
by A verified traveler from NJ

Great location, staff and amenities

Posted Dec 4, 2017
Pros: Great staff, room and breakfast.
Cons: Carpets and couch need to be cleaned
Location: Shopping, close to all highways
This is our favorite hotel when we come back to Washington. The rooms have a great layout, the location is convenient and the staff is very nice. But, I noticed this time that the hotel carpets and furniture are overdue for a good deep steam cleaning.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 10, 2017
The hotel was nice and clean. It was close to shopping, restaurants, and medical facilities. The staff was also very nice.
Comment from Hotel Management
Oct 12, 2017 by Matt, Hotel Management
Thank you very much for providing my team with such great feedback. I am glad that you found the hotel to be nice and clean. Thank you again for taking the time to complete a review of your stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 2, 2017
This is a great hotel to stay in. It isn't far from the city center and is very easy to get to. My only complaint is that the room was a little dirty upon arrival. Other than that. It was a good experience.
Comment from Hotel Management
Oct 3, 2017 by Matt, Hotel Management
Thank you very much for the five star review. I will share your comments with my housekeeping team. Thank you again for you feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler from Indianapolis

Fantastic hotel next to interstate, but quiet!

Posted Sep 24, 2017
Pros: Beds, cleanliness and breakfast options!
Cons: Outside trash containers could be emptied more often.
Location: Just stayed overnite, so we didn't do anything in the area. But, it is close to WalMart, Sam's Club, and several restaurants - so lots of options!
Made reservations online, with no problems! Hotel staff was very welcoming upon arrival and anytime we walked through the lobby. Room was clean, although the door lock didn't click shut after leaving the room. However, I advised the front desk, and she was grateful that I had reported it! Things don't get fixed if no one mentions it! Room was very clean, quiet and we slept like logs! No noise - and beds were so comfy!! Breakfast was very good, and I enjoyed the spinach w/egg option and some very good fruit & yogurt. Coffee in room and downstairs was GREAT! I would stay there again!!
Comment from Hotel Management
Sep 26, 2017 by Matt, Hotel Management
Sherrill, Thank you very much for you feedback. I am was happy to read that you enjoyed your stay with us. I will share your comments with my team tomorrow during our staff meeting. Thank you again for taking the time to complete a review. Matt Giehll General Manager
5 out of 5
by james

Posted Sep 9, 2017 on Hotels
Comment from Hotel Management
Sep 26, 2017
James, Thank you very much for the five star review. We appreciate your feedback. Thank you again. Matt Giehll General Manager
4 out of 5
by A verified traveler

Posted Aug 29, 2017 on Hotels
Comment from Hotel Management
Sep 6, 2017
Thank you for rating the hotel four out of five stars. We appreciate your feedback. Thank you again
5 out of 5
by A verified traveler

Posted Aug 25, 2017 on Hotels
Clean and great hot tub. Great except for rude breakfast worker....
Comment from Hotel Management
Sep 6, 2017
Thank you very much for your feedback. I am happy that you enjoyed the hot tub while a guest of the hotel. I will share your comments with my team and focus on the service during breakfast. Thank you again for taking the time to share your experience.
5 out of 5
by Will from Illinois

great location and price.

Posted Jul 15, 2017 on Hotels
great price. great location just off interstate and plenty of restaurants and shopping next to hotel. good size room, pool and whirlpool. helpful staff. bed was so comfortable i decided to skip breakfast so i can't review that.
Comment from Hotel Management
Jul 26, 2017
Will, Thank you for your feedback. I am glad that you enjoyed your stay at the hotel. I am sorry that you did not have the opportunity to have breakfast while our guest. I will share your comments with my team during our next staff meeting. Thank you again. Matt Giehll General Manager
3 out of 5
by A verified traveler

Posted Jul 13, 2017
Pros: The staff
Cons: Morning breakfast had a good selection however some dishes were not heated throughout. (some cold areas) My grandson was hoping for waffles to make.
The staff was very nice and friendly. Some dried blood on the comforter, clogged bathroom sink and frig frosted up. Pool was very nice and hot tub as well.
Comment from Hotel Management
Jul 26, 2017 by Matt Giehll, Hotel Management
Thank you very much for your feedback. I will share your comments with my team. Thank you again.