Wants to be high end, but can't quite muster
Posted Sep 19, 2016
Nice quiet room and bathroom/shower. Everything was clean, but the room was quite humid; perhaps a non-issue in winter. My stay was mid-September. Breakfast was ok. Semi-warm eggs in a banquet casserole dish, so it would have been overrated for us if we would have had to pay the extra $22 for it (it was included at our booking.) I like a nice hot breakfast, so it was good to have it without leaving the hotel, but it was nothing special. It was just the staff that were not really well trained for a hotel that purports to be 4-star. When we walked into breakfast, we didn't know we had to stand around and wait for someone to seat us, we just took a seat, as did the people behind us, but as we were doing this, one of the staff members yelled at my husband "Hey Hey!" (across the room) like we were doing something wrong. There was no sign out to indicate we were to wait. Oh, and we had already eaten there the previous morning. We really took offense to being yelled at by a hotel staff member, and especially so where everything is white tablecloth and trying so hard to be elegant. Might expect it at a cheap dive, but it was out of place here, a hotel advertised to be a classy, elegant, traditional, and with the price tag to boot. We did not address it or confront anyone about it, took it all in stride, but thought others might read this review and be warned that it's not a truly sophisticated experience for the well-traveled. Perhaps others might be fooled.
Comment from Hotel Management
Sep 21, 2016 by HotelMgmt, Hotel Management
It's always our goal to provide our guests with outstanding service, and we are disappointed to learn that this wasn't your experience. We’ll share your comments with our staff to ensure we are on top of our game. Thank you for the feedback, we hope you'll give us another chance to impress you fully.