Garden views, serves dinner and happy hour
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Reviews of West End Washington DC, Tapestry Collection by Hilton

3 out of 5
West End Washington DC, Tapestry Collection by Hilton
1121 New Hampshire Ave Nw, Washington, DC

Reviews

8.6

Excellent

Rating 10 - Excellent. 519 out of 1002 reviews" "
Rating 8 - Good. 342 out of 1002 reviews" "
Rating 6 - Okay. 81 out of 1002 reviews" "
Rating 4 - Poor. 37 out of 1002 reviews" "
Rating 2 - Terrible. 23 out of 1002 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Wellington, Hoboken

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
average hotel, clean, staff is friendly.
Stayed 1 night in Apr 2024
Response from Kojo on Apr 19, 2024
Thank you for taking the time to complete this survey. We appreciate your business and look forward to hosting you again in the future.

8/10 Good

Gerardo

Liked: Cleanliness, property conditions & facilities
The manager on duty, gets a bad attitude
Stayed 1 night in Mar 2024
Response from Kojo on Apr 4, 2024
Thank you for taking the time to complete this survey. we will use your feedback to improve our service.

6/10 Okay

Jason Scott

This was an adequate hotel
Stayed 1 night in Mar 2024
Response from Kojo on Apr 4, 2024
Thank you for taking the time to complete this survey. we will use your feedback to improve our service.

4/10 Poor

Nancy

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Attached bar very loud.
Stayed 2 nights in Mar 2024
Response from Barbara on Mar 31, 2024
Thank you for staying at West End Washington DC, a Tapestry Collection by Hilton during your visit to our Nation’s Capital. Your review has been received. We appreciate you taking the time to complete our survey and your feedback will be used in areas of improvement.

6/10 Okay

Doug

Traveled with partner
Liked: Cleanliness, staff & service
The downstairs bar was quite noisy.
Stayed 2 nights in Mar 2024
Response from Kojo on Mar 26, 2024
Thank you for your response. I will share your concerns with management for a quick actionable resolution. We trust that everything else was good with your stay.

8/10 Good

Kuo Wei, Goshen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kojo on Mar 26, 2024
Thank for taking the time to complete this survey. We appreciate your business, and we look forward to hosting again in the future.

10/10 Excellent

Denise

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will definitely return
Stayed 1 night in Feb 2024
Response from Barbara on Feb 18, 2024
Hello Denise, we are thrilled to hear you enjoyed your stay with us. We look forward to welcoming you back !

10/10 Excellent

Wendie

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The beds are comfortable. The property is well maintained.
Stayed 1 night in Jan 2024
Response from Kojo on Feb 2, 2024
Thank you very much for your positive review about your recent stay with us. We look forward to hosting you again in the near future.

10/10 Excellent

Kari

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Kojo on Jan 16, 2024
Thank you very much for your positive review. We look forward to hosting you again soon

4/10 Poor

Ryan

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Kojo on Jan 15, 2024
I regret your experience that led to 4 points of feedback level. Your review is important to us, and we will use it to improve on our services.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Jan 2024
Response from Kojo on Jan 8, 2024
Thank you very much for your positive review about your experience with us. We look forward to hosting again in the future.

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the pillows honestly were the best part! lovely room as well!
Stayed 1 night in Dec 2023
Response from Kojo on Jan 8, 2024
Thank you very much for your positive review about your experience with us. We look forward to hosting again in the future.

6/10 Okay

Tracey

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel is in a great location, hotel and rooms really clean Beware! Hotels.com says it is free parking when in fact, there is no parking on site. You need to park a street over and park at the Ritz Carlton for 40 dollars a night with no in out privileges.
Stayed 3 nights in Dec 2023
Response from Barbara on Jan 7, 2024
Thank you for staying at West End Washington DC, a Tapestry Collection by Hilton during your visit to our Nation’s Capital. Your review has been received. We appreciate you taking the time to complete our survey and your feedback will be used in areas of improvement.

10/10 Excellent

Alexandria

Stayed 1 night in Dec 2023
Response from Kojo on Feb 2, 2024
Thank you very much for your positive review about your recent stay with us. We look forward to hosting you again in the near future.

10/10 Excellent

John

Business traveler
Liked: Amenities
All went well so far
Stayed 1 night in Dec 2023
Response from Kojo on Jan 3, 2024
Thank you very much for taking time to complete this survey. We appreciate you very much and we look forward to hosting you again in the future.

4/10 Poor

Chris

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
A nice place to stay. Biggest issue was when I booked through Expedia, self parking was free. Not the case. Management never reached out to me after I left a request to speak to them the afternoon before. Hotel (Hilton) should insure their advertisements are correct.
Stayed 1 night in Dec 2023
Response from Barbara on Dec 8, 2023
Thank you for bringing your concerns to our attention. we sincerely regret for any inconvenience caused regarding the parking situation. Please be assured that we take your feedback seriously, and that this matter will be promptly addressed. Thank you for your patience for choosing to stay with us.

10/10 Excellent

Jean-Baptiste

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, great area, walking distance to many neighborhoods and shops. Sadly one of the few hotels in dc that doesn’t charge a bullkrap resort fee.
Stayed 2 nights in Dec 2023
Response from Kojo on Jan 3, 2024
Thank you for taking the time to explain your experience. We truly appreciate you and we will use your feedback to improve our services.

6/10 Okay

Jeffrey

Traveled with partner
Liked: Staff & service
Property currently undergoing extensive renovations. Good for the future, but noisy and disruptive now. Staff pleasant and helpful. Very limited food options. No late breakfasts at this location. Site is on busy motorway. Not too far from Metro, but area is carcentric and unappealing to pedestrians. Adequate for the conference we attended, but not desirable for travelers seeking an uplifting experience.
Stayed 4 nights in Nov 2023
Response from Barbara on Nov 20, 2023
We appreciate your feedback regarding the noise from the bar, limited breakfast option and the overall experience. We regret for any inconvenience caused. We are committed to improvements and will explore options to enhance the overall experience. Thank you!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great alternative to the big hotels. Clean, great location.
Stayed 2 nights in Nov 2023
Response from Kojo on Nov 21, 2023
Thank you for taking the time to complete the survey. We appreciate your responds very much.

6/10 Okay

James

Business traveler
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Location and area was great The breakfast bar area had signs stating it was effectively condemned by the local fire service and breakfast was worthy of a 1star review st best! We ended up going to McDonald’s (5min walk) instead!
Stayed 3 nights in Nov 2023
Response from Kojo on Nov 9, 2023
Thank you very much for taking the time to complete this survey, your review is very important to us, and we will use it to improve our services.

4/10 Poor

Clorinda, New York

Disliked: Staff & service, amenities, property conditions & facilities
I spent quite some time prior to my trip attempting to decide where to stay as I would only be in DC for one night. And decided on this place because it gave the allure of being quite fancy given the high price they were charging per night, and based on recent reviews, I took the bait. Obviously, people rated this not based on being qualified travelers, but the location being a good spot, I guess. Although far from any monument or historical places of interest.The guy at the front desk was not professional enough to greet incoming customers. And the room which faced an apartment building ever so near was very disappointing. Thus, there was no view whatsoever and I had to ensure curtains were drawn as to prevent anyone from the other building casually looking at me in my hotel room. Then there was advertisement of the hotel having a restaurant, Cuban none other. Great news for me as I surely assumed the place would have delicious Cuban coffee. The restaurant was practically in the basement and to my surprise, did not serve coffee! I was treated poorly by the waiter who immediately told me that I could not order anything from the menu because Brunch was over and dinner would not begin till 2 hours later. Bewildered why he did not tell me all this prior to sitting me on an uncomfortable bench. It was then that I asked for coffee and then when I was told that a Cuban restaurant in DC did not have coffee! I should have gone with my gut and stayed near Union Station.
Response from Kojo on Nov 6, 2023
Thank you for taking the time to complete this this review. Management has taken notices of your concerns and we will use it to correct and improve on our service.

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and competent staff. Comfortable room with all the needed necessities. Would recommend this establishment to family and friend.
Stayed 1 night in Nov 2023
Response from Kojo on Nov 6, 2023
Thank you for taking the time to positively rate your experience with us. We will use it to better service our guests.

8/10 Good

Mary

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not quite up to expectations.
Two beds and a lounger were what I expected to have for 3 ladies overnight. But two beds and a chair instead. Front desk tried to change us rooms but different rate then. Ok went back to original room with a cot. It was fine overall, a few directions were off. No parking across the street and no reservation for said part available. Was told around the next two blocks. Found a block and half next to Hyatt. Cheaper $31 overnight.Restaurant was a surprise as it was more like a basement hangout. So it was overall nice but maybe look elsewhere next time.
Stayed 1 night in Oct 2023
Response from Kojo on Oct 30, 2023
Thank you very much for taking the time to tell us about your experience. Your review is very important to us, and we will use it to improve on our services.All the best.

2/10 Terrible

Barbara

Stayed 1 night in Oct 2023
Response from Kojo on Oct 30, 2023
I regret that you did not have a great stay with us. Your review is very important to us, and we will use it better improve on our services.Thank you.

10/10 Excellent

Aimee

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay. One disappointing thing was the electrical outlet on the lamp fried my mom’s phone cord and she had to buy new cords. Let front desk know and I am still waiting to hear from the manager to see if she can be reimbursed.
Stayed 6 nights in Oct 2023
Response from Kojo on Oct 30, 2023
Thank you very much for taking the time to review our property during your recent visit. I regret the issue of your phone cord. As I indicated in my direct message to you, I trust that you are satisfied with it. All the best

10/10 Excellent

ileana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient and comfortable
Great location, very clean and comfortable. About 3 blocks from the subway station. We stayed only for a weekend and wanted a good location as we didn't have much time to spend commuting to places.
Stayed 2 nights in Oct 2023
Response from Kojo on Oct 23, 2023
Thank you very much for taking the time to complete this review. It means a lot to us.

6/10 Okay

PIETRO

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The West End is an old building (probably always an hotel), refurbished with, like the name hints, new tapestry. The floors are uneven, the bathroom (at least in my room) was miniscule, the lobby smelled slightly smokey, the room supply basic, and the towels small. Although I appreciated the filtered water supply in the lobby.
Stayed 3 nights in Oct 2023
Response from Kojo on Oct 17, 2023
Thank you very much for taking the time to complete this review. Here at the West End, our guests' reviews are very important to us. We will use you review to better serve our guests.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good value
Stayed 1 night in Oct 2023
Response from Barbara on Oct 5, 2023
Thank You for Staying at West End Washington, Tapestry Collection by Hilton. We appreciate your feedback! Hope to welcome you back.

10/10 Excellent

Michael

I enjoyed my stay for the long weekend. I was there only for the morning then out all day until the evening. It was fun even with the rain I made the best of it and the stay was great.
Stayed 2 nights in Sep 2023
Response from Kojo on Sep 25, 2023
Thank you very much for your positive review. We look forward to hosting you again.

10/10 Excellent

Stacey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location
Stayed 2 nights in Sep 2023
Response from Kojo on Sep 18, 2023
Thank you very much for positive responds about recent stay with us, we look forward to hosting you again soon.

10/10 Excellent

Elizabeth, Riverside

Traveled with group
Liked: Cleanliness, staff & service
Walking distance from Foggy Bottom metro. Very clean! Quiet! I was able to check in at 9:30am!
Stayed 2 nights in Sep 2023
Response from Kojo on Sep 12, 2023
Thank you for your review. I am delighted you enjoyed you stay.

10/10 Excellent

Colliette

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beyond expectations
This hotel was beyond what I expected. It smells amazing as soon as you walk in to the lobby. The rooms are so spacious and very clean. The staff was very helpful in helping my friends and I find parking. I now have a favorite place to stay if I need to spend the night in DC!
Stayed 1 night in Sep 2023
Response from Barbara on Sep 9, 2023
Thank you for staying at West End Washington DC, a Tapestry Collection by Hilton during your visit to our Nation’s Capital. We are thrilled to hear that you had a positive experience with us. Our team works to create memorable stays for our guests, and your feedback motivates us. We hope to have the pleasure of welcoming you back in the near future.

10/10 Excellent

Warrenette

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 1 night in Aug 2023
Response from Kojo on Aug 28, 2023
Thank you very much for you positive review. We look forward to hosting again soon.

8/10 Good

Derrick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Kojo on Aug 25, 2023
Thank you very much for taking the time to complete this review. We look forward to hosting you again in the future.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and good smelling. Quiet. Blackout shades available. Super close to everything
Stayed 1 night in Aug 2023
Response from Kojo on Aug 21, 2023
Hi Laura,We are delighted about your positive review about your stay and our hotel. Thank you for taking the time to complete this review. We look forward to hosting you again

10/10 Excellent

Christine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Great boutique type hotel! Everything was great! Bathroom was small, but clean and nice
Stayed 2 nights in Aug 2023
Response from Kojo on Aug 21, 2023
Christine,We are delighted about your positive review about your stay and our hotel. Thank you for taking the time to complete this review. We look forward to hosting you again

8/10 Good

Peter

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Kojo on Aug 14, 2023
Hi Peter, thank you very much for taking the time to complete this review. We look forward to hosting you again in the future.

8/10 Good

Karen

Traveled with family
Liked: Cleanliness
Excellent location. Facilities (gym etc) limited and rooms small
Stayed 1 night in Aug 2023
Response from Kojo on Aug 8, 2023
Thank you for taking the time to complete this review. We hope to host you again in the future.

8/10 Good

Mouhamadou

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Kojo on Aug 4, 2023
Thank you for taking the time to complete this positive review. We appreciate you review, and we hope to host you again in the future.

10/10 Excellent

Sherry

Stayed 1 night in Jul 2023
Response from Kojo on Aug 21, 2023
Hi Sherry,We are delighted about your positive review about your stay and our hotel. Thank you for taking the time to complete this review. We look forward to hosting you again.

10/10 Excellent

Ikea

Stayed 1 night in Jul 2023
Response from Kojo on Aug 25, 2023
Thank you very much for taking the time to complete this review. We look forward to hosting you again in the future.

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Kojo on Aug 1, 2023
Thank you for taking the time for us know about your positive experience. We look forward to hosting you again in the future.

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Jul 2023
Response from Kojo on Jul 31, 2023
Thank you for your positive review about our property. We look forward to hosting you again.

6/10 Okay

Verified traveler

Liked: Cleanliness
Air conditioning freezes and makes a lot of sounds. Pillows too big.
Stayed 6 nights in Jul 2023
Response from Kojo on Jul 28, 2023
I regret your experience with the ACs, We will follow up with our maintenance to team to correct any malfunctioning. Thank you

2/10 Terrible

Mariko, San Diego

Stayed 2 nights in Jul 2023
Response from Kojo on Aug 21, 2023
Hi Maiko, I regret you did not have a great experience, your review is very important to us, and we will use it to improve on our Servies.Thank you

10/10 Excellent

Debra

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Kojo on Jul 24, 2023
Thank you very much for your positive responds. We look forward to hosting you again in the future.

2/10 Terrible

Randall

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Worst room in the hotel
For starters I booked a king bed and was given a double bed. When asked, the receptionist said they were overbooked. I asked to be in another floor and was told that there was no other room available. I stayed in a room right next to the HVAC machines and the noise from them ruined my night. I couldn’t sleep because the machines’s noise was unbearable. Never staying here again. Bad service, bad room. It was clean though.
Stayed 1 night in Jul 2023
Response from Kojo on Jul 24, 2023
I sincerely regret your experience with us during your stay in the nation's capital. Your review is very important to me and I will use it to take corrective measure to avoid such experiences.Thank you

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
I love the character of the hotel and I loved my room.
Stayed 1 night in Jul 2023
Response from Kojo on Jul 24, 2023
Thank you very much for you comments about our property. We look forward to hosting you again in the future.

10/10 Excellent

Katherine

Stayed 1 night in Jul 2023
Response from Kojo on Aug 4, 2023
Thank you very much for the positive review. We hope to host you again in the future.

8/10 Good

Angela

Stayed 1 night in Jul 2023
Response from Kojo on Jul 24, 2023
Thank you very much for staying with us.