Not a Luxury Hotel
Posted Jan 23, 2017
This hotel was really not great, sadly. I wanted to like it, as the foyer and architecture are charming. But, that's where the positives end. Biggest disappointments: (1) I tried to get a table for an early dinner and was told I would be taken great care of via room service--I tried calling room service for three hours and was hung up on and ignored for the duration until I finally ordered delivery to the hotel. This was really inconvenient and the epitome of poor service (2) The in room entertainment is extremely limited and televisions are not very new. There are no on-demand movies at all, so be prepared to watch TV (3) the carpet was stained and old and there was a vague smell of smoke (as in, in the past it had been a smoking room and was converted. I could handle the very vague odor, not a big deal. But, worthy of a mention (3) the pillows were lumpy (4) the room I received was directly across from the elevator so it was rather noisy and there was a knocking noise that came from behind the refrigerator which could not be eradicated (even with the bathroom door closed).