Nice location, disappointing service.
Posted Feb 24, 2017
This hotel was in a perfect location. You have quick access to all the monuments and great neighborhoods. My issue came when our heater was on the fritz. Sometimes it would be hot when we wanted cool and vice versa. We called several times to have it fixed and nothing was done. We were offered nothing. Not another room, discount, or even a simple apology for our stay being disrupted. We left D.C. with a cold because we didn't know how to dress for sleep. Either it was a million degrees and we had to be naked or it was freezing and we needed more covers. At the end of our stay when we went to check-out and inform them of the problem, the man at the front desk essentially dismissed us and took a phone call. It's a nice hotel but there are more in the Dupont Circle area. Also the beautiful downstairs does NOT match the decor upstairs.