Ratings based on 451 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
91% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from South Carolina

Disappointed

Posted Sep 30, 2016
Pros: The entrance and the Bar.
Cons: everything, really. Why is housekeeping so intrusive? Why are the bathrooms so small?
Location: This is on Lafayette Square. During the day this area is very busy. But it does clear out at night. Close walking distance to the monuments.
I was in DC on business for just one night. I usually stay at The Haye Adams or the Sofitel both also on Lafayette Square. These are all luxe hotels with a hefty price tag. The St. Regis has a beautiful entrance/ lobby. I also liked the bar. The room, however, was not great. I had a Premium Deluxe room. The bathroom was tiny and the shower would not work. Although I informed staff, the shower was not repaired that day. I had to kneel in the tub and wash my hair under the spigot. My hair is very long. I had In-Room dining. Very, very expensive and not really that great. Ice? Carried the ice bucket out into the hall and started to walk the corridor looking for the ice machine. No machine. I went back to the room and looked in the hotel guide. You had to call the butler to bring the ice. I called the butler and was brought ice in 5 minutes. The staff: very friendly. However, I was on a business call in the room when I got a knock at my door asking if I wanted turn-down service. This was at 4:45. In the morning, housekeeping woke me up at 7:45 with a knock announcing they were there to clean.
5 out of 5
by A verified traveler

DC Hotel

Posted Aug 4, 2016 on Hotels
Great Hotel when visiting DC on business or pleasure.
5 out of 5
by Scott

This traveler left a rating score only Posted Jul 27, 2016 on Hotels
1 out of 5
by M from Larchmont NY

Overbooked and sent me to Marriott Metro Center

Posted Jul 19, 2016 on Hotels
I have stayed at this hotel several times in the past. It is lovely. The reason for my negative review is for my experience upon arriving the evening of July 12th, around 5pm. I had booked my room and prepaid for it months prior on hotels.com and was traveling for business. When I arrived, with just a few minutes to spare before my business dinner, I was informed they had oversold and would be sending me in a cab to the Marriott Metro Center. The Marriott is hardly a comparable property, it is across town, and it was rush hour grid lock. When I book at a St. Regis, I expect that a room be available upon arrival. At the least, an advance warning would have been nice so that I wouldn't have been late for my business dinner. I would note that they did refund my room charge. Nonetheless, next time I am in DC for business I will not be staying at the St. Regis.
5 out of 5
by David

This traveler left a rating score only Posted Jun 28, 2016 on Hotels
5 out of 5
by A verified traveler from nassau bahamas

Wonderful luxury hotel

Posted Jun 5, 2016
James the doorman will make your day! Wonderful stay
5 out of 5
by A verified traveler

Posted Jun 5, 2016 on Hotels
Hotel was nice and the service was fantastic. The room was a little small and older.
5 out of 5
by Sean

This traveler left a rating score only Posted Mar 28, 2016 on Hotels
5 out of 5
by A verified traveler from NC.

Excellent staff: Dewayne Wright

Posted Feb 15, 2016
When we arrived in Friday, no one communicated that we needed to make reservations for dinner on Saturday. When we arrive from sightseeing and went to eat dinner, we were informed that it was by reservations only. Mr. Wright was able to assist us by finding a location that my fiancée and I along with a friend could eat dinner. Due to the professional staff: being able to correct a situation that was not communicated previous, Mr. Wright made our experience memorable. Thanks! Craig Little Disabled Serviceman, USMC
5 out of 5
by Candace D. from San Francisco

Gem hotel!

Posted Feb 14, 2016 on Hotels
Would stay again and again!