Overbooked and sent me to Marriott Metro Center
Posted Jul 19, 2016 on Hotels
I have stayed at this hotel several times in the past. It is lovely. The reason for my negative review is for my experience upon arriving the evening of July 12th, around 5pm. I had booked my room and prepaid for it months prior on hotels.com and was traveling for business. When I arrived, with just a few minutes to spare before my business dinner, I was informed they had oversold and would be sending me in a cab to the Marriott Metro Center. The Marriott is hardly a comparable property, it is across town, and it was rush hour grid lock. When I book at a St. Regis, I expect that a room be available upon arrival. At the least, an advance warning would have been nice so that I wouldn't have been late for my business dinner. I would note that they did refund my room charge. Nonetheless, next time I am in DC for business I will not be staying at the St. Regis.