Lobby lounge

Reviews of The Westin Reston Heights

4 out of 5
The Westin Reston Heights
11750 Sunrise Valley Dr, Reston, VA

Reviews

8.8

Excellent

Rating 10 - Excellent. 626 out of 1000 reviews" "
Rating 8 - Good. 232 out of 1000 reviews" "
Rating 6 - Okay. 75 out of 1000 reviews" "
Rating 4 - Poor. 29 out of 1000 reviews" "
Rating 2 - Terrible. 38 out of 1000 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

2/10 Terrible

Stephanie

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Yesenia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, staff were very friendly, rooms were very clean and comfortable, staff gave us extra towels. Gym 24 hr and they have a pool. Walking distance to some restaurants and 10 min drive or less to Target. Area is very nice. Parking garage is an easy ride using elevator and garage is very well lit. Overall felt safe
Stayed 2 nights in Apr 2024

10/10 Excellent

alan, rockford

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and quiet
Stayed 4 nights in Apr 2024
Response from Property Management on Apr 11, 2024
Thank you for sharing your experience with us and with your fellow travelers! We truly appreciate your feedback and are elated you enjoyed your stay with us. Thank you for making us your hotel of choice - we excitedly await your next visit!

10/10 Excellent

Carolyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here prior to a flight back to Dublin, flights were cancelled due to storms so we spent an extra 2 days here. Staff are really friendly and helpful. Great value hotel, food and drinks excellent. Midway between Dulles airport and downtown. We really enjoyed the shops and restaurants in Reston (Market Square). Thank you!
Stayed 2 nights in Apr 2024
Response from Property Management on Apr 11, 2024
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your stay with us! Your kind acknowledgment of the service of our associates is very much appreciated. We certainly make every effort to deliver the highest standard of customer service to all our guests, and it is always encouraging to receive such compliments and comments. Thank you for your review, and we look forward to welcoming you back in the future!

8/10 Good

Sharon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No microwave in rooms
Stayed 2 nights in Apr 2024
Response from Property Management on Apr 11, 2024
Thank you for posting your feedback from your visit with us. We are delighted to have welcomed you as our guest, and are grateful to hear that you enjoyed your overall visit. It would be an honor to welcome you back again in the future!

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Ideal location, gorgeous area with great restaurants close by
Stayed 2 nights in Apr 2024
Response from Property Management on Apr 11, 2024
Thank you for sharing your experience with us and with your fellow travelers. We love our fantastic location too, and are glad to know that you enjoyed your overall stay! We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Carolyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value hotel, close to the airport and 35mins from the city. We received a brilliant, friendly welcome on arrival, you really made us feel special! Thank you!
Stayed 1 night in Apr 2024
Response from Property Management on Apr 11, 2024
It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. We are very fortunate to have so many great reviews, and greatly appreciate you adding your experience! Thank you again for the comments that you have shared, and we look forward to your return.

10/10 Excellent

Marlene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Welcoming front desk. Quick response to requests.
Stayed 2 nights in Mar 2024
Response from Property Management on Apr 11, 2024
Our team is thrilled to learn about your amazing experience with us! Thank you so much for sharing your positive feedback, as well as highlighting our responsive service. It would be an honor to welcome you back again in the future!

10/10 Excellent

SUNG

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Property Management on Apr 4, 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Tamara, Woodbridge

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was amazing, however they only give one wash cloth for two people. We called the front desk for an additional wash cloth but the only gave us hand towels and bath towels and they didn't have any more wash clothes. Thiscwas the only bummer thing.
Stayed 1 night in Mar 2024
Response from Property Management on Apr 4, 2024
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback will help us improve for your next visit. Thank you for your review, and we hope to welcome you back to our hotel in the future.

10/10 Excellent

Sifan, AUSTIN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Mar 2024
Response from Property Management on Apr 4, 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Celia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Consistently delivers a great experience
Stayed 1 night in Mar 2024
Response from Property Management on Apr 4, 2024
Thank you for your review! It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. Thank you for your review - we excitedly await your next visit!

10/10 Excellent

John

Stayed 3 nights in Mar 2024
Response from Property Management on Apr 4, 2024
Thank you for this fabulous rating! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Property Management on Apr 4, 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & smelled good, nice staff
Stayed 1 night in Mar 2024
Response from Property Management on Mar 25, 2024
Thank you for your review! It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. Thank you for your review - we excitedly await your next visit!

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Westin always delivers a beautifully designed, comfortable experience. The Westin at Tysons had Starbucks coffee in the room, this one did not, but the coffee was still great and there was free coffee in the lobby in the morning. Parking was a bit strange, but there appeared to be a free deck somewhere connected to the property - i found street parking, fortunately.
Stayed 1 night in Mar 2024
Response from Property Management on Mar 25, 2024
Thank you for posting your feedback from your visit with us. We are delighted to have welcomed you as our guest, and are grateful to hear that you enjoyed your overall visit. It would be an honor to welcome you back again in the future!

10/10 Excellent

Jasmine, Parkville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 1 night in Mar 2024
Response from Property Management on Mar 25, 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Galina

Stayed 1 night in Mar 2024
Response from Property Management on Apr 4, 2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 Excellent

Lorenna

NA
Stayed 2 nights in Mar 2024
Response from Property Management on Mar 25, 2024
Thank you for this fabulous rating! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

10/10 Excellent

Aynalem

Stayed 2 nights in Mar 2024
Response from Property Management on Apr 4, 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Eugene

Stayed 3 nights in Mar 2024
Response from Property Management on Apr 4, 2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 Excellent

Brianna

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, really enjoyed my stay
Stayed 2 nights in Mar 2024
Response from Property Management on Mar 11, 2024
Thank you for sharing your experience with us and with your fellow travelers! We truly appreciate your feedback and are elated you enjoyed your stay with us. Thank you for making us your hotel of choice - we excitedly await your next visit!

6/10 Okay

Jessica

Traveled with family
Rooms not well Taken care of
Stayed 3 nights in Feb 2024
Response from Property Management on Mar 11, 2024
Thank you so much for your sharing your concerns with us. Please accept our apologies that your room was not as comfortable as it should have been. This is not a typical experience at our property, and our team will be sure to look into your comments further and make changes where necessary. Please consider giving us another chance to serve you in the future and demonstrate the high level of service we normally provide.

10/10 Excellent

Mechelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and great staff. We will definitely stay here again
Stayed 2 nights in Feb 2024
Response from Property Management on Mar 11, 2024
Thank you for sharing your positive experience with us and with your fellow travelers! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

danny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only disappointment was pay for parking. Somewhat misleading on website. Customer MUST be observant to discern that it is PAY for parking EXTRA. A little sneaky
Stayed 1 night in Feb 2024
Response from Property Management on Mar 11, 2024
Thank you for taking the time to review our hotel. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. We greatly value your feedback as we're always looking for opportunities to improve our overall guest experience. We hope to have the chance to welcome you back to our property in the future.

10/10 Excellent

William

Very nice hotel.
Stayed 1 night in Feb 2024
Response from Property Management on Mar 11, 2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

8/10 Good

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 21, 2024
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed your overall stay at our property. It would be an honor to welcome you back again in the future!

10/10 Excellent

Natalie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire property is lovely and in excellent condition! The front desk people were amicable! We had a great stay!
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 14, 2024
Thank you for your terrific review on your recent stay! We’re delighted to hear that we went above and beyond in providing you with the best experience possible. It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. We look forward to welcoming you back to our hotel in the near future!

10/10 Excellent

Eric

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! It’s spoiled me to other properties, and I’ll plan to stay here anytime I’m in the area.
Stayed 1 night in Jan 2024
Response from Hotel Management on Feb 5, 2024
Thank you for sharing your positive experience with us and with your fellow travelers! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Minney

Stayed 1 night in Jan 2024
Response from Hotel Management on Feb 5, 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Management on Feb 5, 2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

2/10 Terrible

Mirwais

Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Hotel Management on Jan 22, 2024
Thank you for taking the time to share your rating with us. We are deeply disappointed that you were not fully satisfied with your overall stay with us and would like to apologize for not exceeding your expectations. We have no excuse for our lapses or imperfections but constantly strive to make our guest journey better and hope you will give us another try to witness our positive changes.

8/10 Good

Jasjit

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotel Management on Jan 22, 2024
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed your overall stay at our property. It would be an honor to welcome you back again in the future!

10/10 Excellent

Courtne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The stay was amazing. The room was clean and comfortable.My kids enjoyed the pool while i enjoyed the jacuzzi. There was hot cider in the lobby which was absolutely satisfying. My only issue was the air/heat. The room got really stuffy at night and the air would not stay on. I give my stay an 8/10.
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 17, 2024
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback will help us improve for your next visit. Thank you for your review, and we hope to welcome you back to our hotel in the future.

10/10 Excellent

Nabil

Stayed 3 nights in Jan 2024
Response from Hotel Management on Jan 17, 2024
Thank you for this fabulous rating! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 17, 2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 Excellent

Irim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotel Management on Jan 17, 2024
Thank you for this fabulous rating! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

10/10 Excellent

Reyna

Stayed 1 night in Dec 2023
Response from Hotel Management on Jan 29, 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Teyna

Everything is good
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 8, 2024
Thank you for sharing your positive experience with us and with your fellow travelers! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful and welcoming ... Hotel was posh and clean :)
Stayed 1 night in Dec 2023
Response from Hotel Management on Jan 8, 2024
Thank you for sharing your experience with us and with your fellow travelers! We truly appreciate your feedback and are elated you enjoyed your stay with us. Thank you for making us your hotel of choice - we excitedly await your next visit!

10/10 Excellent

Jose

Stayed 3 nights in Dec 2023
Response from Hotel Management on Jan 8, 2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 Excellent

Tyrone

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool and Hot tub was nice, room was very clean.
Stayed 1 night in Dec 2023
Response from Sergey H on Jan 5, 2024
Hello Tyrone,Thank you for the review of our property. We hope to see you again in the near future!

10/10 Excellent

Tyrone

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sergey H on Jan 5, 2024
Hello Tyrone, Thank you for the positive feedback of our hotel. We hope to see you again in the near future!

10/10 Excellent

AN H, Herndon

Traveled with partner
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Sergey H on Jan 5, 2024
Hello An, Thank you for the positive feedback of our hotel. We hope to see you again in the near future!

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great value for the quiet, convenient comfort. Front desk staff and restaurant staff are excellent. Very professional, friendly, welcoming— The nicest, cleanest, more comfortable rooms in all our travels we have stayed in many years. Highly recommend—
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 27, 2023
Thank you for your review! It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. Thank you for your review - we excitedly await your next visit!

10/10 Excellent

Dikesha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 27, 2023
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 Excellent

curtis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 27, 2023
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Emely

Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 18, 2023
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

8/10 Good

Jane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is excellent and gym is the best!
Stayed 2 nights in Dec 2023
Response from Hotel Management on Dec 18, 2023
Thank you for posting your feedback from your visit with us. We are delighted to have welcomed you as our guest, and are grateful to hear that you enjoyed your overall visit. It would be an honor to welcome you back again in the future!

6/10 Okay

Sarah

Traveled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Checked in late. Waited a while to be able to check in. Booked a king suite. Went to the room and noticed we were given two double beds. This was a Thursday night so I doubt it was because they ran out. Housekeeping came into our room at 9am. Thought it was inappropriate considering we were only staying one night. Obviously we were not expecting to be woken up. I wouldn’t stay here again.
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 14, 2023
Thank you for taking the time to rate our hotel. We’re so disappointed to know that your experience did not match your expectations. We hope you will give us another opportunity to better serve you on your next visit - we have no doubt that the next time you would have the wonderful experience that most of our guests have.