Terrace/patio

Reviews of Wyndham Garden Washington DC Area

3 out of 5
Wyndham Garden Washington DC Area
5811 Annapolis Rd, Cheverly, Hyattsville, MD

Reviews

7.0

Good

Rating 10 - Excellent. 293 out of 1000 reviews" "
Rating 8 - Good. 253 out of 1000 reviews" "
Rating 6 - Okay. 190 out of 1000 reviews" "
Rating 4 - Poor. 130 out of 1000 reviews" "
Rating 2 - Terrible. 134 out of 1000 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Omoayena

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Worst hotel (I use that term loosely) I have ever stayed at. Dirty, dingy, smelly. The air didn't work and my room was 77degrees, dirty fridge, dirty shower, the sheets looked as though it had been chewed by rats. 8a they decide to do an alarm test without any warning. Absolutely horrible and I requested a partial refund which the denied. I have pictures of this nasty what should be a motel. This motel should be $20/night not the amount it costs.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 13, 2024
Omoayena, we sincerely regret to hear about the unpleasant experiences you encountered during your stay. The condition you described is certainly not representative of the standards we strive for. We sympathize with your dissatisfaction regarding the room temperature and cleanliness, as well as the unexpected alarm test. Our team will revisit these concerns thoroughly. Furthermore, our policy for refunds is clearly stated, but we understand your frustration. We assure you that we do take our guests' feedback seriously to improve our services. Thank you for bringing these matters to our attention.

10/10 Excellent

Juliana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very nice and helpful, the breakfast was great, the rooms were clean and comfy, it is close to D.C. (15 min. in car), would recommend
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 13, 2024
Juliana, it's fantastic to know you had a wonderful stay at Wyndham Garden Washington DC Area. We're delighted you found our team members to be nice and helpful, and that you enjoyed our satisfying breakfast offerings. It's also good to hear you appreciated the cleanliness and comfort of our rooms, as well as our ideal proximity to D.C. We thank you for recommending us and we look forward to welcoming you back in the future.

2/10 Terrible

Mervin

Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 11, 2024
Mervin, it's unfortunate to hear that you didn't have the best experience. If you're open to sharing more feedback, we'd appreciate hearing about any specific problems you may have encountered during your stay. This would allow us to take steps towards finding solutions and improving the quality of our service provision.

8/10 Good

Ericson

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Breakfast is great. Property is quite old and needs remodeling
Stayed 2 nights in Feb 2024
Response from Customer Service on Apr 8, 2024
Ericson, it's wonderful to hear you enjoyed the breakfast at Wyndham Garden Washington DC Area. Our historic property being a part of your experience is delightful, yet we acknowledge your suggestion for updates. Rest assured, it's an ongoing consideration to maintain our hotel's comfort and charm. Looking forward to making your next stay even more enjoyable.

2/10 Terrible

ELIZABETH

Disliked: Amenities
Opd
Response from Customer Service on Apr 7, 2024
We appreciate your feedback, Elizabeth.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

6/10 Okay

Paul

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff at this hotel are incredibly friendly and accommodating, which made our stay pleasant. Additionally, the complimentary breakfast and parking were convenient amenities that added value to our visit. However, there are a few areas that could use improvement. Firstly, the elevator is quite small, which may be inconvenient for guests with luggage. While stairs are an option, it's not always practical. Furthermore, despite the hotel's no smoking policy, we did notice a distinct smell of marijuana on our floor, which was disappointing. Another concern was the condition of our room. There was a noticeable gap at the top of the door, which compromised privacy and allowed outside noise to filter in. Additionally, during our two-night stay, we didn't encounter any housekeeping staff to replenish towels or attend to garbage disposal.
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 4, 2024
Paul, it's fantastic to hear you were pleased with our friendly team members and found the complimentary breakfast and parking to be beneficial during your stay.We do understand that certain areas of your experience could've been better. We recognize the importance of large elevator spaces for our guests and maintaining a fresh environment. We will tackle these points head-on.Your concerns about the room's privacy and the unattended housekeeping needs have been noted. Your comfort and satisfaction are a priority, and we will certainly use your insight to improve this. We hope there will be future opportunities to provide you with an even better experience.

10/10 Excellent

Nivedha

Stayed 1 night in Apr 2024
Response from Customer Service on Apr 4, 2024
Nivedha, it's wonderful to see your top rating for Wyndham Garden Washington DC Area! We're elated that your stay was up to your expectations. We sincerely appreciate your positive feedback and hope to welcome you back in the future.

10/10 Excellent

unnikrishnan

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property. Best for family visiting DC
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 28, 2024
Unnikrishnan, it's fantastic to hear that you had an excellent experience at Wyndham Garden Washington DC Area. Our property indeed strives to provide the best experiences for families visiting DC and we're glad to note we hit the mark with you. Thank you for choosing us, and we look forward to welcoming you back in the future.

8/10 Good

Antonio

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was awsome. Top rated excellent service. Always well stocked and clean.
Stayed 5 nights in Mar 2024
Response from Customer Service on Mar 28, 2024
Antonio, it's fantastic to hear you enjoyed our breakfast options at Wyndham Garden Washington DC Area. We take great pride in providing top-notch service while ensuring cleanliness and an abundance of food items for our guests. Your wonderful feedback is appreciated, and we hope to welcome you again in the future.

8/10 Good

Naveen Kumar, Plainsboro

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 26, 2024
Thanks for the 4/5 rating, Naveen!We're thrilled you enjoyed your time at Wyndham Garden Washington DC Area so much! We look forward to sharing an even better experience with you soon.

6/10 Okay

Valerie, Fort Washington

Liked: Cleanliness, staff & service
Recommend interior painting and new carpet. Also new & softer towels. Breakfast is excellent!!
Stayed 5 nights in Mar 2024
Response from Customer Service on Mar 18, 2024
Valerie, it's good to know you enjoyed our excellent breakfast! Your suggestions about interior updates and improving the quality of our towels have been noted and will be considered for our ongoing efforts to enhance guest comfort. We're glad to have had you with us and look forward to the possibility of serving you again in the future.

8/10 Good

Katherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was easy, and there were many dining options close. Great, easy distance to drive to Washington DC. Breakfast was small but good for a family of four.
Stayed 4 nights in Mar 2024
Response from ~CA on Mar 15, 2024
We appreciate your time in sharing about your experience during your recent stay with us. We are pleased to hear that the location met your expectations and that you enjoyed your stay with us. We hope to welcome you again, soon.

6/10 Okay

Amy

Business traveler, Traveled with family
Liked: Staff & service
The staff was nice. The property was definitely not as nice as we were expecting. The breakfast was decent & kept full until 10am. I just really need to lower my standards or stop expecting great things when I see ‘a great deal’ on a hotel price.
Stayed 3 nights in Mar 2024
Response from ~CA on Mar 11, 2024
Thank you for taking the time to let us know how we are doing. We are pleased that you had a good experience with our staff. We apologize for not fully meeting your expectations in other areas. We hope that you will give us another opportunity the next time that you are in the area.

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean
Stayed 1 night in Mar 2024
Response from ~CA on Mar 11, 2024
We appreciate you taking the time to let us know how we are doing and rating us a 5/5! We are pleased that you enjoyed your stay with us and hope to welcome you again, soon.

6/10 Okay

Ashkan

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from ~CA on Mar 8, 2024
Thank you for taking the time to let us know how we are doing! We hope to welcome you again, soon.

6/10 Okay

Nosha

Stayed 1 night in Mar 2024
Response from Customer Service on Mar 24, 2024
We appreciate the feedback, Nosha.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

4/10 Poor

Lisa

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
I cant believe wyndham allows their name on this run down building. Breakfast was great though
Stayed 1 night in Mar 2024
Response from ~CA on Mar 4, 2024
We appreciate your time in letting us know how we are doing, and your feedback will be shared with our team giving us an opportunity for improvement. We apologize for not meeting your expectations as far as the building but are pleased to hear that you enjoyed your breakfast. We hope to see you on your next visit to the area. Again, Thank you for your feedback.

6/10 Okay

Jon

Business traveler, Traveled with family
Liked: Staff & service
Location was great. The mattress had steins on it Both and bath room door was hard to shut cause it was old
Stayed 3 nights in Feb 2024
Response from ~CA on Feb 28, 2024
Thank you for taking the time to share your experience during your recent stay with us. Your feedback will be shared with our housekeeping team and managers. We are pleased to hear that the location met your needs and hope to see you again the next time that you are in the area.

6/10 Okay

Marie

Traveled with family
Liked: Cleanliness, staff & service
Room was clean and staff were very nice. Property was kept nice but it was an older building. Surrounding area was not nice but Washington D.C. was only a 20 minute drive. Thankfully the restaurant next door to the hotel had good food and great service.
Stayed 3 nights in Feb 2024
Response from ~CA on Feb 26, 2024
Thank you for taking the time to let us know how we are doing. Great to hear that you found the room to be clean and a friendly staff and that you enjoyed the restaurant. Your feedback will be shared with our team. We look forward to your next stay with us.

10/10 Excellent

Bolaji, MERIDEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I TRAVELED FROM CT TO DC FOR THE WEEKEND AND THIS HOTEL MET EVERY NEED I WANTED. I ENJOYED THE CLEANINGNESS OF MY ROOM. THEY CLEAN UP DAILY AND ALL MY PROPERTY WAS SAFE. I ENJOYED THE PROMPTNESS AND POLITENESS OF THE STAFF. THE BREAKFAST WAS ON TIME AND GREAT. THE WIFI WORKED THROUGHOUT. NOW I WILL BE USING THIS HOTEL WHEREVER I GO, I HOPE TO MEET THE SAME STANDARD I HAD IN DC. THANK YOU TO ALL THE STAFF
Stayed 3 nights in Feb 2024
Response from ~CA on Feb 26, 2024
We value your positive feedback and appreciate that rating of 5/5! We strive to provide that great guest experience. We are happy to hear that you enjoyed your stay. Thank you for your time in providing your experience during your stay with us.

8/10 Good

jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 2 nights in Feb 2024
Response from ~CA on Feb 20, 2024
Thank you for taking the time to provide feedback in regard to your stay with us. We hope to see you again upon your next visit to the area.

2/10 Terrible

Shanelle

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would never stay in this hotel ever again. It is not a 3 star a hotel, more like a 2 star hotel at best. The pictures are extremely deceiving. Also, the heat was terrible. We stayed in Feb and it was so cold in the room and we could not figure out how to make it warmer even though the thermostat said 68 degrees. One of the beds did not have a backboard. The doors were cracked. The elevator is extremely small. I wanted to check out immediately but we had to stay because our son's basketball tournament was nearby.
Stayed 2 nights in Feb 2024
Response from ~CA on Feb 19, 2024
Thank you for taking the time to share your experience during your stay with us. We apologize for not meeting your expectations. Your feedback has been shared with maintenance and with management. We hope that you will give us another opportunity upon your next visit to the area.

6/10 Okay

Cargill

Liked: Cleanliness, staff & service, property conditions & facilities
One of the rooms wreaked of smoking and we had to change rooms the bathroom needs to be upgraded. Everything else seems ok at the moment.
Stayed 1 night in Feb 2024
Response from ~CA on Feb 18, 2024
Thank you for taking the time to let us know how your experience was during your recent stay with us. We value your feedback, and it has been shared with our team and managers. We hope to see you again on your next visit to the area.

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from ~CA on Feb 19, 2024
We appreciate your business and your time taken to let us know how we are doing. Thank you for rating us a 5/5 and we are happy to hear that you enjoyed your stay with us.

10/10 Excellent

Annabelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from ~CA on Feb 12, 2024
Thank you for taking the time to share about your experience during your stay with us and rating us a 5/5! We love to hear positive feedback. We hope to see you on your next visit to the area.

6/10 Okay

Amber

Traveled with partner
Disliked: Property conditions & facilities
The property could use some additional cosmetic updates-it looked as though they renovated a motel from the outside. My room was in the basement (you enter on the main floor, which is 2) it felt like so I heard every rattle around me. The bathroom light is on a timer, I have neverrr seen that before. Our couch looked very worn, like someone has spent many nights laying on it. The hotel staff were decent. We were only there to sleep before getting back on the road so we made it work but I would not stay here again.
Stayed 1 night in Jan 2024
Response from ~CA on Feb 2, 2024
We know your time is valuable, we appreciate your feedback, and your response will be shared with our staff and mangers. Thank you.

10/10 Excellent

kia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from ~CA on Feb 2, 2024
We love to hear that you enjoyed your stay with us. Thank you for talking the time to let us know how we are doing. We look forward to seeing you the next time that you are in the area.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will be back.
Stay was good. Breakfast included with different options of hot and cold offerings. Love the no carpet in room. A little snafu with housekeeping one day that was immediately fixed by management. A perfect location for my needs.
Stayed 7 nights in Jan 2024
Response from ~CA on Feb 2, 2024
Thank you for taking the time to share your experience with us. We like to hear our efforts are affecting our guests positively. We are happy to hear that management handled your needs and met your expectations. We appreciate your feedback and look forward to seeing you again on your next visit to the area.

10/10 Excellent

Victoria

Traveled with family and small children
Liked: Amenities
Friendly staff. Breakfast much better than similar hotel buffets.
Stayed 3 nights in Jan 2024
Response from ~CA on Feb 2, 2024
We love to hear positive feedback about our friendly staff. We value our guests and thrive for that perfect 5! Thank you for taking the time to share about your experience at The Wyndham Garden Washington DC. We hope to see you on your next visit to the area.

10/10 Excellent

Erin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from ~CA on Feb 2, 2024
Your feedback is important to us as we strive to provide our guests with a smooth and pleasant stay with us. Thank you for your time and your response will be shared with our staff. We look forward to you staying with us again, the next time you are in the area.

10/10 Excellent

Christa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from ~CA on Feb 2, 2024
Thank you for your valued time and sharing about your positive experience while staying us. Our goal is to provide that great guest experience. We appreciate you our guest.

10/10 Excellent

Arlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from ~CA on Feb 2, 2024
We value your time and opinion. Thank you for sharing your experience about your stay with us. We hope to see you on your next trip to the area.

10/10 Excellent

Anthony, Union

Nothing
Stayed 2 nights in Jan 2024
Response from ~CA on Feb 2, 2024
We're thrilled that your experience at our hotel met your expectations. It is always a pleasure to receive high ratings from our esteemed guests. Our team, who constantly strive to provide exemplary service, will be thrilled to hear your feedback. We look forward to serving you again soon.

6/10 Okay

Claudio

Stayed 1 night in Jan 2024
Response from ~CA on Feb 2, 2024
Your feedback is important to us. We appreciate your time in letting us know how we are doing. Rest assured, we're committed to providing quality experiences to our guests, and your comments provide a key insight for improvement. Thank you. We hope to see you the next time you travel to our area.

10/10 Excellent

Lal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
property looks good and at night, nice view , staff are too friendly. And helpful
Stayed 1 night in Dec 2023
Response from ~CA on Feb 2, 2024
We are pleased to hear about our friendly staff and that you enjoyed the view. Thank you for taking the time to let us know how about your experience during your stay with us. We appreciate you and look forward to your next stay with us.

6/10 Okay

Joseph

The heating system is not working properly
Stayed 1 night in Jan 2024
Response from ~CA on Feb 2, 2024
Thank you for taking the time to let us know about your experience while staying with us. Your feedback is appreciated. It's disappointing that the heating system did not meet your expectations. Rest assured, we're committed to providing quality experiences to our guests, and your comments will be shared with the maintenance team and management to be sure that system is working properly. We hope that you will stay with us again, on your next visit to the area.

8/10 Good

Darrell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from ~CA on Feb 2, 2024
We appreciate you taking the time to let us know about your experience during your stay with us. Your response will be shared with our team and hope you will stay with us the next time that you are in the area. Thank you.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from ~CA on Feb 2, 2024
Thank you for leaving us a 10 out of 10 rating! Our goal is to meet or even exceed our guests' expectations. We look forward to seeing you again soon so we can share another exceptional experience with you during your stay with us at The Wyndham Garden Washington DC.

6/10 Okay

Euwan

Traveled with family and small children
The property and rooms needed updating. It wasn’t bad for the price and food was ok in morning buffet.
Response from ~CA on Feb 2, 2024
We appreciate you taking the time to provide feedback about your recent stay with us. Thank you. We hope to see you next time on your visit to the area.

10/10 Excellent

Kyonne

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from ~CA on Feb 2, 2024
Thank you for taking the time to let us know how we are doing, our goal is to be sure we are meeting your expectations, and above. I will share your positive experience at the Wyndham Garden DC with our staff and managers. We hope to see you next time you are in our area.

6/10 Okay

Maynard

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
My 1st room the front door lock wasn’t secure, the 2nd room the heat didn’t work the windows weren’t completely secured no iron bathroom door was molded and broken
Stayed 1 night in Dec 2023
Response from ~CA on Feb 2, 2024
Thank you for taking the time to share your experience during your stay with us. It's unfortunate to hear about your less than satisfactory experience. Your feedback will be shared with the Maintenace and housekeeping teams as well as management to be sure these issues are handled. Again, Thank you for your feedback.

4/10 Poor

Verified traveler

Traveled with group
Disliked: Property conditions & facilities
Shower doesn’t work and blow dryer doesn’t work and also no bottle water in the room ,so I really not satisfy for my stay
Stayed 1 night in Dec 2023
Response from ~CA on Feb 2, 2024
Thank you for taking the time to let us know about your experience during your stay with us. It is unfortunate to hear about your less than satisfactory experience. Your response has been shared with our maintenance team as well as the management team to prevent these issues in the future. Please accept our apology for any inconvenience. We hope that you will stay with us again and look forward to your next visit.

8/10 Good

Jenelle

Stayed 2 nights in Dec 2023
Response from ~CA on Feb 2, 2024
Thank you for your feedback. We appreciate you taking the time to provide a response so that we know how we are doing. We strive to always meet or exceed our guests' expectations and hope to see you next time you visit the area.

10/10 Excellent

Lynnette

Stayed 1 night in Dec 2023
Response from ~CA on Feb 2, 2024
Thank you for a 5 out of 5 rating! We strive for that 5! Thank you for your review, and we look forward to welcoming you back again soon!

10/10 Excellent

Mari

Liked: Cleanliness, staff & service
Very and quiet area, but the breakfast wasn’t the best.
Stayed 1 night in Dec 2023
Response from ~CA on Feb 2, 2024
We appreciate you taking the time to provide us with feedback about your recent stay with us. I apologize that breakfast wasn't the best and do hope you will give us another try with it on your next visit. I am happy to hear that you enjoyed your stay overall and we appreciate that 5 out of 5 rating. Thank you.

10/10 Excellent

Eldren

Liked: Cleanliness, staff & service, property conditions & facilities
Not as modern as other hotels but it does the job. Keep it up Wyndham Gardens ! Love breakfasts here👍👍👍
Stayed 4 nights in Nov 2023

6/10 Okay

Sheryl

Traveled with pets, Traveled with family
Liked: Staff & service
Staff was great. Breakfast was good. The garbage cans around the property were overflowing and never emptied the whole weekend. No lighting at the top of the building which is the only area for me to take my dog. Stay was just okay.
Stayed 2 nights in Nov 2023

10/10 Excellent

Juviline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

4/10 Poor

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
This place is a dump and the staff are terrible.
Stayed 1 night in Nov 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023