Housekeeping Stole my Dirty Underwear!!!!
Posted Dec 21, 2016
STAY AWAY!!!!! It was horrible the hotel is shady and has random people walking around at all times of night smoking weed, being loud. Besides that majority of the staff speaks very little english, which wasn't that bad but my BIGGEST issue was that me and my wife only had housekeeping clean the room one day, and that one day alot of my wife personal items went missing. The housekeeping lady stole 3 pair of my wife victoria secret underwear, the lady even took the dirty ones out of the dirty clothes bag. In addition to that, she took my wife brand new shirt and hair products. When I told management, they told me to call expedia and tell them, After about 15 minutes are fussing they gave me some money to get my wife some underwear since hers had been stolen by their worker. To make things worse the cleaning lady never showed the next day, and no one could reach her. JUST HORRIBLE my wife was violated and in tears because the hair product she using she has to order offline, this situation was such FOOLISHNESS, who steals dirty underwear??????? Oh and the key card barley worked to get into the building try standing outside in washington DC in 20 degrees weather trying to make your keycard work to get into the building. THE Hotel didnt really seem interested in really understanding, that my was wife violated and they should do more than just buy her new underwear. They never replaced the shirt or hair products. They kind of washed their hands of the situation. STAY AWAY!
Comment from Hotel Management
Dec 23, 2016 by General Manager , Hotel Management
We take matters like this very seriously and rest assured a thorough investigation has been launched internally. We understand how upsetting this was to you and your wife and it is to our staff and management as well. We apologize once again and will reach out to you to discuss this further once our investigation is complete. Thank you.