Ratings based on 60 Verified Reviews

3.5 out of 5
48% of guests recommend
3.6 Room cleanliness
3.9 Service & staff
3.0 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

This hotel is dated needs a complete overhaul.

Posted Jul 2, 2017
Old rooms and beds no airco just open windows to get fresh air and i was there at the end of a heat wave. Many stains on the carpets including the hallways Needs new beds and better bathroom towels It is in a great location and area but I don't think much money has been invested into upgrades in the past 40 years
3 out of 5
by A verified traveler

Posted Oct 27, 2016 on Hotels
Hotel in need of refurbishment - all a bit shabby. Dinner was good and reasonable at 30E for 3 courses plus a nice selection of wine by the glass. Breakfast was so-so. Room was large but freezing and the heating system noisy and not so effective. Nice staff, very friendly. Wouldn't stay again until money is spent on the place
3 out of 5
by A verified traveler from UK

Memorial to a friend

Posted Oct 2, 2016
Pros: The free buffet breakfast was good.
Cons: Facilities in the room. No tea or coffee available, TV on the small side, the towels in the bathroom were small...
Location: Lovely location, probably best to visiti in the summer.
Surprised about the four stars rating. Room was small and very basic. Not very welcome feeling.
2 out of 5
by A verified traveler from Great Massingham

very poor food in restaurant one evening

Posted Aug 10, 2016
Pros: Reception staff and cleaners good
Cons: Communication between house staff and restaurant staff, management lacks skills in staffing restaurant.
Location: Quiet location,near to lovely museums etc in The Hague, close to coast.
Long wait of 45 minutes for menu, food took another 75 minutes to arrive. Food poorly presented and cooked, with soggy frozen and partially reheated lasagne, vegetarian given meat, no apology from waiter. Angus steak totally different from same dish previous night, when it was good. Chef appeared to be absent from kitchen?
4 out of 5
by Brian

This traveler left a rating score only Posted Mar 9, 2016 on Hotels
2 out of 5
by A verified traveler

This hotel needs a serious make over of the rooms.

Posted Jan 15, 2016
Pros: dining area
Cons: remodel the rooms.
Good but again the rooms are old. Bathrooms don't have a hair dryer, soap dispenser are very old, no shower caps....
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 26, 2015 on Hotels
5 out of 5
by Catriona from Cambridge, UK

Excellent!

Posted Apr 28, 2015 on Hotels
A two night stay with my elderly parents to visit nearby Keukenhof gardens. Hotel was just fabulous and the food excellent. All the staff we met were very accommodating and friendly. Small touches like having umbrella's for us to borrow were nice.
2 out of 5
by A verified traveler from Huntington, NY

A WASTE OF A LOVELY PROPERTY

Posted Feb 5, 2015
Pros: Location, outside charm, staff.
Cons: Rooms need major refurbishing.
Location: The dunes and beach of Wassenaar. Driving distance to The Hague and Leiden.
Lovely location, lovely property, a great past, good staff....but it is clear that FLETCHER has no interest in this property. The rooms are musty with dirty carpeting and stains on the walls. Also...smelly!
5 out of 5
by Deborah from Belgium

Nice quiet neighborhood

Posted Nov 24, 2014 on Hotels
The hotel was very nice and very comfortable. The hotel is away from town and in a very quiet neighborhood, a restful environment.