Beautiful Hotel, but we leave disappointed
Posted Sep 28, 2016
This is a beautiful hotel, the views are amazing. We booked it as a special break for two days after our wedding! We expected something really special but in terms of service, we leave really disappointed. The service in the bar was really poor, our meal was good without being excellent and we had to beckon the waiters all evening for service. My wife had a spa treatment earlier that day which was extremely disappointing and underwhelming. We made our views known to the receptionist upon departure and we made it clear that we did not want to make a fuss but that we would like her to make it known to management. Later that day we received a call from the reception to say that they made an error with our bill and that we needed to pay more! She explained that it was her fault but nothing she could do about it. I asked to be put through to the manager this time - we just had enough of the incompetence and error filled stay. I told him of my concerns and he listened and said "I'm sorry that we did not meet your expectations, and I hope that we can welcome you to the hotel at another time in the future to show you that it was a one off" And that was it - nothing more to say and he hung up! When you manage to spend €750 for a one night stay in a 5 star hotel, you expect better and you expect more. This has left a sour taste in our mouths - this was supposed to be a really special night away but it turned out to be a great disappointment.