Great Staff but Not Phenomenal Room
Posted Sep 13, 2016
When we first got to the hotel, we were greeted by the most wonderful staff. The two ladies at the front desk were simply fantastic. They were beyond helpful and gave us great tips on where to eat and visit while in Waterford. I can't rave enough about these two gals. Loved them.
The bar right as you walked in was nice and welcoming. Good atmosphere and staff. We did not eat at the restaurant for lunch or dinner because of the food festival going on while we were in town. The breakfast though was good.
However all that was great stopped at the lobby. The hotel itself is pretty obviously outdated once you step off the lift and some hallways in a little disrepair. The room was fair size and looked ok at first glance, but the issues stared popping up fast. The floors were sticky, covered in stains, and filthy in general. I kept flip flops all around so I was not walking barefoot. The two chairs in the room were old, stained, dirty, and horribly uncomfortable. Everything was dusty and just felt like it was never deep cleaned.
The bathroom was not filthy, but the tile around the tube was showing lack of good deep cleaning with years of discoloration to grout and caulking and a good bit of soap scum. The shower was tiny and the shower curtain smelled just awful, like mildew and body odor mixed together. The towels were old and fraying.
The bed looked nice, but the pillows were thin and hard, and the bed itself was so hard it was like sleeping on the floor. I also noticed a long