We booked this hotel because we stayed here last year. It was excellent last year. This year not so much. We arrived and our room smelled horrifc like fried burnt food maybe fish. Complained immediately and ask for a staff member to come up. We were in a hurry to attend a concert at the fest so after 15 minutes and no one showed up we went to the front desk where we were informed they were just getting ready to come up. Whatever. We did ask for our room to be deodorized while we were gone . We arrived back late to the vent on the stove running full blast but the odor had not gone away and no deodorizing had been done. The hall carpet was not vacuumed from Friday to Sunday at all as a Benadryl pill lay in front of the elevator our entire stay. On Saturday night coming back the elevator floor was covered in what appeared to be fruit loop cereal. You can't make this stuff up!
Comment from Hotel Management
Feb 14, 2015 by Staff, Hotel Management
I'm sorry to hear that your recent stay with us didn't live up to the service provided in the past. Thanks so much for sharing. We've used this feedback, and other indicators, to place Irish Fest on our double staffing calendar. This year the festival brought droves of patrons in comparison to last year's. We now know that we need to double down on housekeeping, and guest services staffing for this particular weekend, so that we can take care of all of our arriving and in house guests, and maintain the common areas of the hotel all at once. I apologize sincerely that we failed to exceed your expectations from last year, and hope for the opportunity to serve you again during 2015's Irish Fest!