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Reviews of Country Inn & Suites by Radisson, Waterloo, IA

2.5 out of 5
Country Inn & Suites by Radisson, Waterloo, IA
4025 Hammond Ave, Waterloo, IA

Reviews

7.8

Good

Rating 10 - Excellent. 366 out of 1000 reviews" "
Rating 8 - Good. 334 out of 1000 reviews" "
Rating 6 - Okay. 137 out of 1000 reviews" "
Rating 4 - Poor. 100 out of 1000 reviews" "
Rating 2 - Terrible. 63 out of 1000 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

4/10 Poor

Jeff

Traveled with pets
Disliked: Property conditions & facilities
the heating, air conditioning unit put off a bad smell all night. Staff did not know how to charge for our pet. Took a long time and not sure how its going to look on our bill. we will let you know.
Stayed 1 night in Apr 2024

2/10 Terrible

Leland, Columbia City

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The staff was untrained and unsure of how to perform basic tasks.
Stayed 3 nights in Mar 2024

2/10 Terrible

Stephanie

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Staff & service, property conditions & facilities
The shower had a used bar of soap still in it, curly pubic hair, and fallout from someone’s head. It was all over the tub and tub wall. We have a video showing it. The room also looks like it hasn’t been dusted in a while. The service desk offered to switch our room. How is that an appropriate way of handling it? Shouldn’t you at minimum offer a discount AND switching off the room? This entire place is not nice like it looks online. Very disappointed and praying we don’t leave with bed bugs.
Stayed 1 night in Mar 2024

8/10 Good

Dustin

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a nice time
Stayed 3 nights in Mar 2024

8/10 Good

Ryan, Columbus

Stayed 1 night in Mar 2024

6/10 Okay

Rick

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Sue Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and friendly
Stayed 1 night in Feb 2024

6/10 Okay

Dawn

Traveled with family
Short staffed
Stayed 1 night in Feb 2024

4/10 Poor

Matt

Traveled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Room was dirty. Crushed up cigarettes in both beds. Floors were covered in dirt and old food
Stayed 1 night in Feb 2024

4/10 Poor

Alexandra

Stayed 2 nights in Feb 2024

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Christine

Nothing
Stayed 2 nights in Feb 2024

8/10 Good

minette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Suzanne

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible stay
Stayed 1 night in Feb 2024

10/10 Excellent

Arturas

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Jan 2024

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the walk-in shower.
Stayed 1 night in Dec 2023

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

6/10 Okay

jeff

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Oct 2023

10/10 Excellent

Denise

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was extremely clean! Great breakfast with a separate eating area with plenty of seating. Numerous choices, and snacks that you could take with for later. The staff were extremely helpful and wanted your stay to be good!
Stayed 1 night in Oct 2023

10/10 Excellent

jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

4/10 Poor

Tina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Disappointed
I had stayed at the Country Inn and Suites in Clive, Iowa for my son's wedding. I got the jacuzzi suite with a very comfortable king sized bed and it was wonderful. So when my daughter came home to visit, I booked us both separate jacuzzi suites here at our local Country Inn and Suites. I sleep with the TV on and she doesn't, that's why separate rooms. Check in was pleasant and the attendant was very nice. Our rooms were on separate floors which was fine. I took 1st floor she took 3rd floor. Rooms were recently renovated and comfortable, tubs and bathroom were clean. The beds were not the same as the Clive location. Super firm, not comfortable for either of us. But the deal breaker for me was the noise and partying that went on directly above me. Jumping around, sliding furniture and loud music kept me awake all night. No one could sleep thru all that. My daughter on the 3rd floor heard the partying as well in her room. Even the TV couldn't drown out the noise. Many people staying complained and eventually the offending party was kicked out according to check out staff. We tried to tough it out but ended up checking out early so we could go home and get some sleep. Considering the cost of these rooms and the high hopes I had for my local Country Inn and Suites I was really disappointed. Check out staff was nice and said she would try to get some money taken off for the inconvenience and would call later that day. It's Monday and so far no call.
Stayed 1 night in Oct 2023

10/10 Excellent

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family
I have stayed here for years. Conveniently located. Clean and comfortable
Stayed 3 nights in Oct 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Good staff!
Stayed 3 nights in Oct 2023

10/10 Excellent

jeff

Liked: Cleanliness, staff & service, property conditions & facilities
This place has an incredible breakfast, nice rooms and a friendly staff.
Stayed 3 nights in Oct 2023

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

NICOLE

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Deaneisha

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Sep 2023

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Theodore

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and service was awesome! The woman at the front desk (I think her name was Jackie) was super helpful and even called our room after checking in to make sure everything was in order. The property condition and facility is in pretty good shape, but the area around it needs a little work. Overall, a good experience - would recommend if staying in Waterloo, IA!

10/10 Excellent

Shari, Streamwood

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy and she was very pleasant and friendly!
Stayed 1 night in Sep 2023

6/10 Okay

Marquan

Stayed 1 night in Sep 2023

8/10 Good

sherry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Clean. Nice breakfast.
Such a nice hotel and a fine breakfast. I would definitly stay here again.
Stayed 1 night in Sep 2023

10/10 Excellent

Peggy

Traveled with family
Hotel staff very good and friendly but property needs updating.
Stayed 1 night in Sep 2023

6/10 Okay

Patricia

Traveled with family
Liked: Staff & service, amenities
The room was clean and well set up. The desk staff and kitchen staff were pleasant and helpful. Breakfast was very good. Didn't use the pool. The parking lot was in pretty awful shape. Lots of potholes and bad spots we had to drive through to get to the front door. Seemed strange to only have one access point for the parking lot. The signage about where to access the driveway was poor, we went by the first time and had to drive a ways to turn around.
Stayed 1 night in Aug 2023

10/10 Excellent

Stephen

Stayed 1 night in Aug 2023

10/10 Excellent

Monica

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were nice sized and clean! It had every convenience I needed. The hotel was quiet. Breakfast was good. Nice variety of food options. Staff was extremely nice, pleasant, and helpful. I would definitely stay here again.
Stayed 1 night in Aug 2023

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worse hotel stay!
No clean towels in our room. They did not have clean bedding for hideaway bed. Room had an awful smell, windows where nailed shut so unable to get fresh air. There was a hole in our floor by the air conditioner. Employees seemed like they where doing the best they could with poor upper management. Hallway floors where very dirty. Beds where become uncomfortable. Bedskirt one one bed had a chunky substance that appeared to be vomit. All of the countertops throughout room did not look wiped down. I was told housekeeping quit or got arrested our check in day so I’m not even sure our room was actually cleaned.
Stayed 1 night in Aug 2023
Response from Customer Care on Aug 21, 2023
Thank you for posting a review. It saddens us to hear that your stay was less than satisfying due to the condition and cleanliness of the room, hallway and service you received from our staff at that time. Providing our guests with a comfortable and relaxing experience is of extreme importance to us and we are sorry if we may have missed the mark. Know that your voice has been heard and this will be forwarded to the hotel management for further improvements. We hope for another opportunity to redeem ourselves and deliver a seamless experience in the future.

8/10 Good

James

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Rachel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful. The breakfast options were plentiful.
Stayed 1 night in Jul 2023

6/10 Okay

Andrew M

Stayed 1 night in Jul 2023

10/10 Excellent

Major

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

8/10 Good

Keeley

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The place was clean had a nice pool and breakfast. Our first room the air wasn’t working but they fixed that right away by moving us to a different room.
Stayed 2 nights in Jul 2023

2/10 Terrible

Tonya

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Jul 2023

6/10 Okay

Alan

Traveled with partner
The air wasn’t working and there was a pit bull in the lobby with the workers.
Stayed 2 nights in Jul 2023
Response from Customer Care on Jul 18, 2023
Thank you for posting a review. It saddens us to hear that your stay was less than pleasing due to the functionality of the air-conditioning unit and the service of our staff at that time. We are genuinely concerned about our guest's satisfaction and we apologize for any inconvenience it has caused you. Know that your feedback is highly important to us and will be forwarded to the hotel management to help us facilitate all the necessary improvements to provide an outstanding service. We hope for another opportunity to serve you again and exceed your expectations.

6/10 Okay

Dawn

Traveled with family
Liked: Cleanliness
It might just be me, but we spent a good hour following detour signs because of the closed road that lead to the hotel. If that had been disclosed at the time I booked, I wouldn’t have reserved a room. Our keys didn’t work twice.
Stayed 1 night in Jul 2023
Response from Customer Care on Jul 23, 2023
Thank you for taking the time to post a review. We're sad knowing that your stay was anything less than pleasing due to the misfunction of the keys during that visit. It is our top priority to provide comfortable accommodation to all of our valued guests and we apologize for any inconvenience this may have caused you. Know that your feedback is truly valuable to us and will be forwarded to the hotel management for further improvement of our services. We hope for another opportunity to make a more favorable impression in the future.

10/10 Excellent

Augustus

Stayed 1 night in Jul 2023

10/10 Excellent

Christopher

Traveled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
Air conditioning was broke and we had to stay like that for two days before they moved us into a smaller room then we paid for!!!
Stayed 2 nights in Jun 2023

6/10 Okay

Daniel

Traveled with family
Disliked: Cleanliness
Floors are not clean. service was great at times and terrible t other times. Left property a day early due to poor cleaning. Requesting a refund from Expedia for July 5.
Stayed 7 nights in Jun 2023
Response from Customer Care on Jul 9, 2023
Thank you for posting a review. It saddens us to hear that your stay was less than pleasing due to the cleanliness of the hotel and its floors along with the service of our staff at that time. We are genuinely concerned about our guest's satisfaction and we apologize for any inconvenience it has caused you. Know that your feedback is highly important to us and will be forwarded to the hotel management to help us facilitate all the necessary improvements to provide an outstanding service. We hope for another opportunity to serve you again and exceed your expectations.

8/10 Good

Ronald

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Just okay
Had better
Stayed 1 night in Jul 2023