Waited about 10-15 mins to checkout. I was 3rd in line at desk & employ we on phone. This is after the fact that they were booked for the night & i had to sign a noise agreement & had to checkout by 11:00 or they threatened to charge for the next day.
Comment from Hotel Management
Apr 19, 2016 by Director of Sales, Hotel Management
Thank you for being our guest, we greatly appreciate your business.
I was very disappointed to read the service you received at our front desk. This has already been addressed. We constantly strive to make every guest experience the best possible.
Please note for future stays at Hilton Hotels that should you have given us your email address, your receipt will automatically be emailed to you on your departure date.
Again, we do appreciate your feedback and hope you will give us another opportunity to be of service when your travels bring you back to Cedar Falls.