Ratings based on 234 Verified Reviews

4.0 out of 5
86% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Alberta, Canada

Beautiful location, nice hotel, but some issues

Posted Apr 2, 2018
The staff were very helpful and friendly. We stayed in a loft room which was nice but the soaked tub being in the living room was odd, and worse they only had a see through glass door separating the living room from the main bathroom making it unusable for my family so everyone had to go upstairs to the loft to use the bathroom. So great room for a romantic getaway or nudists but not so great for a family with kids. Also be very aware of what’s available in the off season before booking as only two business are open (both hotels) giving you very limited access to food/drinks, activities and everyfay purchases. If you cross country ski or snowshoe (rentals available) your options are plentiful and you should definitely visit, if you don’t do either of those activities just be aware there are not a lot of other things to do. Overall it’s a very nice hotel and well kept, it’s a beautiful area with lots of sightseeing, especially if you willing to drive and then hike, snowshoe or cross country ski to the locations which are not always easy to access in winter when minimal roads are maintained. So be prepared and know what your in for before booking.
Comment from Hotel Management
Apr 2, 2018 by Pat, Hotel Management
Thank you for taking the time to provide feedback on your stay. Guest input is extremely important to us and we rely upon it to maintain our commitment to continuous improvement.
4 out of 5
Recommended
for Everyone
by A verified traveler from calgary

Posted Apr 1, 2018
Nice hotel and very friendly staff. The food at the restaurant was hearty and tasty too. Cozy place to be!
Comment from Hotel Management
Apr 2, 2018 by Pat, Hotel Management
Thank you for taking the time to provide your feedback, sam, and thank you for staying at Waterton Glacier Suites.
3 out of 5
Recommended
for Everyone
by A verified traveler from Calgary,Alberta

Nice hotel but no child Seat in the restaurant

Posted Mar 30, 2018
The room was good and clean No problem with it. But in the restaurant we could not eat there with our kids because they dis not have any child seat or booster seat for kids. That was very odd.
Comment from Hotel Management
Mar 31, 2018 by Pat, Hotel Management
Thank you for taking the time to provide your feedback, we appreciate your comments and will look at the issue of child seating for a suitable resolution.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 19, 2018
We loved it. Beautiful scenery. Clean, relaxing room. Good food. Friendly people.
Comment from Hotel Management
Mar 19, 2018 by Pat Morris, Hotel Management
Thank you for taking the time to provide feedback on your stay, and I hope you visit us again.
5 out of 5
by A verified traveler

Posted Jan 15, 2018 on Hotels
Comment from Hotel Management
Jan 17, 2018 by Pat Morris, Hotel Management
Thank you for taking the time to provide your feedback, Wade, and I hope we see you again at Waterton Glacier Suites.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel with attached restaurant

Posted Jan 2, 2018
The new hotel restaurant was nice and the food was excellent. Food and drinks were pricy but when there is nothing else opened in Waterton this time of year you don't really have a choice.
Comment from Hotel Management
Jan 3, 2018 by Pat Morris, Hotel Management
Thank you for taking the time to provide your feedback, it is very important to us. We hope you visit us again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Edmonton, AB

Extremely comfortable

Posted Dec 5, 2017
Pros: Really enjoyed the customer service, the fireplace, the jacuzzi tub, the Red Rock Cafe, and the location.
Over the past weekend (Dec 1-2) I stayed at the Waterton Glacier Suits with my boyfriend. Having never stayed there before we were excited to see what this hotel was like. When we arrived we were greeted by the staff and were checked in very efficiently. We got to our room and it was so amazing. Everything was very clean, the fire place was already on, and it was an overall very welcoming feeling. That evening we ate at the Red Rock Cafe and had another wonderful experience. It was very beautifully decorated and had a very nice look about it. The food was incredible, we had the Cod and Chips and the Glacier Prime Rib Burger. The service was excellent, I missed our servers name but she was wonderful. The jacuzzi tub was really nice and clean. And the bed slept great. Our check out the next day was very great, spoke with Pat who helped us used a pre paid Debit Mastercard towards our stay. Overall we had a great experience and can not wait to stay again.
Comment from Hotel Management
Dec 7, 2017 by Pat Morris, Hotel Management
Thank you for taking the time to provide your feedback, Jessica, it is very important to us. I hope we see you again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Love this place. Friendly helpful staff.

Posted Dec 5, 2017
Have stayed here often over the last year and they have been consistently great. The new restaurant is great to. Great value in the “off” season as well, a quiet place to get away from it all. May want to bring your own pillow though because the ones provided aren’t that great. But that is pretty minor compared to the professional friendly staff keeping things running smoothly. Hope to be back for a visit again someday.
Comment from Hotel Management
Dec 7, 2017 by Pat Morris, Hotel Management
Thank for providing feedback on your stay, and thank you for the kind words. We continuously renew our bed linens through our guestroom maintenance program, and we have new pillows being deployed this winter season. I hope we see you again at Waterton Glacier Suites.
5 out of 5
Recommended
for Everyone
by A verified traveler from Winnipeg

Very nice place

Posted Dec 4, 2017
We enjoyed our staying in this hotel. Lovely place wildlife is everywhere. Clean and welcoming. Would recommend.
Comment from Hotel Management
Dec 4, 2017 by Pat Morris, Hotel Management
Thank you for taking the time to provide your feedback, Zoltan, I hope you visit us again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 3, 2017
Friendly staff. Clean and comfortable rooms for the price. I would definitely recommend this property to others. Planning another trip back!
Comment from Hotel Management
Dec 3, 2017 by Pat Morris, Hotel Management
Thank you for taking the time to provide your comments, and thank you for your kind words. We look forward to seeing you again at Waterton Glacier Suites.