Ratings based on 229 Verified Reviews

4.0 out of 5
85% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel with attached restaurant

Posted Jan 2, 2018
The new hotel restaurant was nice and the food was excellent. Food and drinks were pricy but when there is nothing else opened in Waterton this time of year you don't really have a choice.
Comment from Hotel Management
Jan 3, 2018 by Pat Morris, Hotel Management
Thank you for taking the time to provide your feedback, it is very important to us. We hope you visit us again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Edmonton, AB

Extremely comfortable

Posted Dec 5, 2017
Pros: Really enjoyed the customer service, the fireplace, the jacuzzi tub, the Red Rock Cafe, and the location.
Over the past weekend (Dec 1-2) I stayed at the Waterton Glacier Suits with my boyfriend. Having never stayed there before we were excited to see what this hotel was like. When we arrived we were greeted by the staff and were checked in very efficiently. We got to our room and it was so amazing. Everything was very clean, the fire place was already on, and it was an overall very welcoming feeling. That evening we ate at the Red Rock Cafe and had another wonderful experience. It was very beautifully decorated and had a very nice look about it. The food was incredible, we had the Cod and Chips and the Glacier Prime Rib Burger. The service was excellent, I missed our servers name but she was wonderful. The jacuzzi tub was really nice and clean. And the bed slept great. Our check out the next day was very great, spoke with Pat who helped us used a pre paid Debit Mastercard towards our stay. Overall we had a great experience and can not wait to stay again.
Comment from Hotel Management
Dec 7, 2017 by Pat Morris, Hotel Management
Thank you for taking the time to provide your feedback, Jessica, it is very important to us. I hope we see you again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Love this place. Friendly helpful staff.

Posted Dec 5, 2017
Have stayed here often over the last year and they have been consistently great. The new restaurant is great to. Great value in the “off” season as well, a quiet place to get away from it all. May want to bring your own pillow though because the ones provided aren’t that great. But that is pretty minor compared to the professional friendly staff keeping things running smoothly. Hope to be back for a visit again someday.
Comment from Hotel Management
Dec 7, 2017 by Pat Morris, Hotel Management
Thank for providing feedback on your stay, and thank you for the kind words. We continuously renew our bed linens through our guestroom maintenance program, and we have new pillows being deployed this winter season. I hope we see you again at Waterton Glacier Suites.
5 out of 5
Recommended
for Everyone
by A verified traveler from Winnipeg

Very nice place

Posted Dec 4, 2017
We enjoyed our staying in this hotel. Lovely place wildlife is everywhere. Clean and welcoming. Would recommend.
Comment from Hotel Management
Dec 4, 2017 by Pat Morris, Hotel Management
Thank you for taking the time to provide your feedback, Zoltan, I hope you visit us again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 3, 2017
Friendly staff. Clean and comfortable rooms for the price. I would definitely recommend this property to others. Planning another trip back!
Comment from Hotel Management
Dec 3, 2017 by Pat Morris, Hotel Management
Thank you for taking the time to provide your comments, and thank you for your kind words. We look forward to seeing you again at Waterton Glacier Suites.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 3, 2017
Staff was helpful, room was cozy and warm when we arrived.
Comment from Hotel Management
Dec 3, 2017 by Pat Morris, Hotel Management
Thank you for taking the time to provide your feedback, and I hope you visit us again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 14, 2017
Pros: Nice large room with Jacuzzi Tub
Cons: More choice for eating
Location: Everything
Had a wonderful time and cannot wait to go back .............................................................................................................................................................................
Comment from Hotel Management
Nov 15, 2017 by Pat Morris, Hotel Management
Thank you for taking the time to provide your feedback and I look forward to seeing you again at Waterton Glacier Suites.
3 out of 5
Recommended
for Everyone
by A verified traveler from Edmonton

Chimney couldn’t turn on.

Posted Nov 1, 2017
It was a great suite however the room was cold and the chimney couldn’t turn on.
Comment from Hotel Management
Nov 4, 2017 by Pat Morris, Hotel Management
Thank you for your feedback, Adam, I'm very sorry your fireplace wouldn't come on. Had we known we would have no hesitation in offering you another room. The fireplaces are controlled by the thermostats on the wall, and there are a number of things we could have done to try and get the fireplace to come on.
4 out of 5
Recommended
for Everyone
by A verified traveler from innisfail alberta

Anniversary

Posted Oct 19, 2017
Nice accommodation. Didn't like the fact that a damage deposit was required. The restaurant was expensive but the food was good. Disappointed that even though accommodation was open nothing else in the town was. It was still beautiful after the fire but nothing but the one restaurant was open. We will come again. It was a nice get away.
Comment from Hotel Management
Oct 20, 2017 by Pat Morris, Hotel Management
Thank you for your feedback, Linda, it is very important to us, and thank you for visiting Waterton Park.
5 out of 5
Recommended
for Everyone
by A verified traveler from Wisconsin

Post Forest Fire

Posted Oct 19, 2017
Pros: Location, cleanliness, and most importantly, the staff
Cons: Coffee pots in the rooms are outdated.
Location: All were closed
We arrived the weekend Glacier National Park was closing. The West side was already closed due to the fire and the East side was only open for about 10 mi due to snow, so we headed up to Waterton and found the area badly burnt. We checked into the WGS and went to check out the town. Over 90% of everything was closed even the restaurant where we had a reservation. The only bright spot was our hotel, and a bright spot it was! They had just open their new kitchen and the food was awesome. The motel is a little dated, but very clean and comfortable. The entire staff was incredible! I hope to go back in the near future and will be staying there.
Comment from Hotel Management
Oct 19, 2017 by Pat Morris, Hotel Management
Thank you for your feedback, T.A., and thank you for staying at Waterton Glacier Suites. We hope to see you again in the future.