Comment from Hotel Management
Nov 14, 2016 by Pat Morris, Hotel Management
Thank you for taking the time to provide your feedback, Jaap, your comments are very important to us. We are an all-suite property so the room you were checked in to was our standard room, which does come with a jetted tub in the bathroom, but only our Romantic Getaway Suites and Loft Suites offer in-room Jacuzzi. I am sorry the bed was uncomfortable for you, I realize that each of us have our own preferences for bed comfort, but all of the beds in the hotel are new.
I am indeed sorry for your disappointment in our property, we work very hard to achieve the best possible guest experience, and clearly we fell short of that mark for you.