They were very accommodating in getting me a room that was near an exit. However, I was unaware that some of the rooms were interior only (a window to a hallway/sitting space), but no exterior window. The room was very dark with inadequate lighting. During our stay there was a baseball tournament & our wing was very noisy. I did contact the staff who handled the players running around & spilling ice from the ice maker promptly, however, there was continual noise as teams left/returned from games. The air conditioner worked (we had air), but the controls did not work so no way to regulate & it made a lot of mechanical noise. We ended up unplugging it in the middle of night.