Courtyard

Reviews of Ramkota Hotel - Watertown

3 out of 5
Ramkota Hotel - Watertown
1901 9th Avenue Southwest, Watertown, SD

Reviews

7.6

Good

Rating 10 - Excellent. 127 out of 416 reviews" "
Rating 8 - Good. 141 out of 416 reviews" "
Rating 6 - Okay. 91 out of 416 reviews" "
Rating 4 - Poor. 41 out of 416 reviews" "
Rating 2 - Terrible. 16 out of 416 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Michael, Gettysburg

I hate when a property is not anywhere near full but I’m put on an upper floor with no elevator. Really? You have no rooms below me? I have to drag a big bag up the stairs and there probably isn’t 2 dozen rooms being used?
Stayed 1 night in Mar 2024

8/10 Good

Nichole

Liked: Cleanliness, staff & service
Place was ok. Bath tub didn’t hold water and could update their coffee makers otherwise it was fine
Stayed 3 nights in Feb 2024

8/10 Good

Tory

Traveled with group
Lobby smelled like gas,
Stayed 1 night in Feb 2024

8/10 Good

Chantel

Liked: Amenities
Very friendly and helpful staff.
Stayed 2 nights in Feb 2024

8/10 Good

Mindy

Business traveler, Traveled with family
Disliked: Property conditions & facilities
The rooms need updating.
Stayed 2 nights in Feb 2024

4/10 Poor

Jenny

Traveled with family
Disappointed we were not told the pool was not working properly & either was the hot tub, we could not use at all
Stayed 1 night in Dec 2023

8/10 Good

Paul

6/10 Okay

Rachel

Traveled with partner
Liked: Cleanliness, amenities
The hotel was just okay. The room was incredibly small with windows that looked it a random hallway. No windows to the outside. The bed was very firm. Breakfast was meh. Not a lot of options.
Stayed 1 night in Nov 2023

8/10 Good

Jaimee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

6/10 Okay

Tony, Warrensburg

Liked: Cleanliness, staff & service, property conditions & facilities
Bed was very firm and not comfortable for me. Allows pets so expect to hear barking throughout your stay, was woken up multiple times. Breakfast was disappointing, nothing prepared fresh. Highlight was breakfast sandwich from fridge I microwaved, they did have grated cheese sitting out to put on sandwich...? Not even slices, lol. Juice in boxes had off taste.
Stayed 2 nights in Oct 2023

10/10 Excellent

Marty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Aves

Stayed 1 night in Sep 2023

6/10 Okay

Jan

Business traveler
Liked: Cleanliness
The Continental breakfast was cold and the room door was hard to open.
Stayed 2 nights in Sep 2023
Response from GM on Sep 30, 2023
My apologies for the inconveniences you incurred. We do hope you enjoyed your stay. I know we had an extremely busy breakfast that weekend and we do have a microwave available in case a warm up is needed.Deb Stanley, General Manager

10/10 Excellent

Morgan

Liked: Staff & service
Stayed 1 night in Aug 2023

6/10 Okay

Brent

Traveled with family
Liked: Amenities
Older property but still decent
Stayed 1 night in Aug 2023
Response from GM on Aug 24, 2023
Thank you for staying with us on your trip to Watertown - we hope we will see you again on a future visit. All of our rooms with 2 full beds have been remodeled and of course we work hard to keep everything in good repair.Give us a call when we can help you again!Deb and Staff

6/10 Okay

Paul

Traveled with group
I had two rooms booked yesterday but we had an emergency on the road so we were unable keep our reservation. I called the hotel and they would have made an exception and refunded my money. I will never use Expedia again, best to book directly through the hotel as they would have refunded me.
Stayed 1 night in Aug 2023
Response from gm on Sep 30, 2023
We are sorry you were unable to be here, but hope we could help you another time in the future!Deb Stanley, GM

8/10 Good

bruce

Stayed 1 night in Aug 2023
Response from gm on Sep 30, 2023
Thank you for staying with us and filling out the survey.We hope we can welcome you back again in the future.Deb Stanley, GM

8/10 Good

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from GM on Aug 24, 2023
Thank you for staying with us - we hope to see you again on a future visit.Deb and Staff

8/10 Good

Leslie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Ok stay
Ok place to stay. Bar and supper at Minerva’s was great, complimentary breakfast just ok.
Stayed 1 night in Aug 2023
Response from GM on Aug 24, 2023
Thank you for your comments - we will be sure to share with the Minervas staff as well.Have a great summer!Deb and Staff

6/10 Okay

Shankar, Pittsburgh

Liked: Staff & service
Very average and small rooms different from the pictures shown. No elevator and quite a confusing layout of rooms. Multiple very noisy vending machines along the corridors too.
Stayed 1 night in Aug 2023
Response from GM on Aug 24, 2023
Thank you for staying with us and your comments. We hope you enjoyed safe travel and will choose the Ramkota Hotel again on your next trip to Watertown.Deb and Staff

6/10 Okay

Verified traveler

Traveled with family
Unfortunately Not The Quality We Expected
Very disappointed in the breakfast selection. For this price I expected some hot choices. Not even toaster waffles. Water pressure in shower was not good either and apparently even though checkout is 11, we were advised that the water would be turned off at 9am for repairs. Just not a pleasant stay for us. Won't stay again.
Stayed 1 night in Aug 2023
Response from gm on Aug 24, 2023
Nova - I am sorry you found your stay disappointing. There is never a good time for repairs in a 24/7/365 business and finding a time that does not affect guests is nearly impossible. Regarding the complimentary breakfast, you must have missed the breakfast sandwiches that were available to be microwaved. We do get great compliments on them as well as the variety offered. We try to have something for everyone.Have a great rest of the summer!Deb and Staff

8/10 Good

Elizabeth, Baton Rouge

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
The breakfast here was wonderful - I didn't expect an event hotel to do such a good continental spread. The room was comfortable. We did have an issue with the bathroom door, though. It was a sliding barn door and it didn't lock, so it was hard to maintain any degree of privacy especially because we were traveling with a toddler who thought it was really fun to open and close the door.
Stayed 1 night in Aug 2023
Response from gm on Sep 30, 2023
We are so glad you enjoyed the breakfast and your stay. I can see where the rolling door would be a novelty for a little one! We do love them! We hope you will come and see us again!Deb Stanley, GM

10/10 Excellent

DARREL

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff were friendly, knowledgeable, helpful, courteous, and professional.
Stayed 2 nights in Jul 2023
Response from GM on Aug 2, 2023
Thank you for choosing the Ramkota Hotel for your stay and for the lovely comments - we hope we can help you again on a return visit to Watertown!Deb and Staff

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Very friendly staff. Clean hotel. Happy Jour at Minerva’s was great!
Stayed 3 nights in Jul 2023
Response from GM on Aug 2, 2023
Thank you for staying with us and for your comments - we will be sure to share them!Deb and Staff

8/10 Good

Courtney

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel- no elevator
I am more and more surprised by the places with no elevator. So when we get there we have to request ground floor. Just because someone uses crutches doesn't mean they want a handicap room, but that's where they put you if you tell them we can't do stairs.
Stayed 1 night in Jul 2023
Response from GM on Aug 2, 2023
Thank you for staying and your comments - my apologies that you were not given more options for a room on the first floor. We had recently remodeled the accessible rooms so we hope you found it enjoyable. I will visit with the staff and make sure we discuss offering options!Deb Stanley, GM

10/10 Excellent

Judith

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
Stayed 2 nights in Jul 2023
Response from GM on Aug 2, 2023
Thank you so much for your review of your stay with us! We hope you will choose the Ramkota Hotel again on your next visit to Watertown SD!Deb and Staff

8/10 Good

Derek

Stayed 1 night in Jul 2023
Response from GM on Aug 24, 2023
Thank you for posting a review - we hope you enjoyed safe travels and will visit again.Deb and Staff

4/10 Poor

Brenda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
OMG I cant believe they charged us for this!
Our room was dark dirty and gross. I cleaned the bathroom before we could use it, still drink splatters on door frame and down door. Stains on the sheets. No usb charger plugs, there was however a phone jack plug in case we were carrying a land line. Asked where to charge and was pointed to a common area. Guest next door had hookers in and out all night and morning. and then loudly called his wife and told her he slept great! Breakfast was a joke!! Not one hot item offered. This is a very dated and dirty facility. Don't know if i have ever been this disappointed. Even when I went to desk for a receipt and stated that this was a very disappointing stay the front desk supervisor just looked at me. Not one word! No questions, no apologies, No anything! Just looked at me! I will spread the word!
Stayed 1 night in Jul 2023
Response from GM on Aug 24, 2023
Thank you for your response and my apologies that you were disappointed with your stay and the cleanliness issues. In our newly renovated rooms we have added lighting that has the usb ports for charging, but in any case there are always charger plugs left behind and available at the front desk so you can plug into a regular outlet. Noise from other rooms is typically not a problem with our entire building being concrete block and steel unless the guest was in the hallway. My apologies, sometimes guest forget there are others who may be sleeping.Also I am sorry you did not find the continental breakfast offerings to your liking, we try to provide a variety including breakfast sandwiches or breakfast burritos to warm in the microwave as well as a variety of breads, muffins, yogurt, cereals and oatmeal, fresh fruit, granola bars and cheese sticks and hard boiled eggs for a variety of protein sources. I know that is more than I have for selections at home!We hope you enjoy the remainder of your summer!Deb and Staff

10/10 Excellent

Tammy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, super comfy bed!
Stayed 1 night in Jul 2023
Response from gm on Jul 20, 2023
Thank you for the review - we hope to see you again on a return visit to Watertown!Deb Stanley, GM

8/10 Good

Dennis

Stayed 1 night in Jul 2023

10/10 Excellent

Brianna

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall the hotel was great! Nice having a bar and restaurant on site. menu had a lot of great options and the food was very good. The rooms could use a little updating but they were clean and comfortable.
Stayed 1 night in Jul 2023
Response from GM on Jul 20, 2023
Thank you for your comments, we will be sure to share with the Minervas staff! We hope to see you on a return visit.Deb Stanley, GM

6/10 Okay

Denise

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
They were very accommodating in getting me a room that was near an exit. However, I was unaware that some of the rooms were interior only (a window to a hallway/sitting space), but no exterior window. The room was very dark with inadequate lighting. During our stay there was a baseball tournament & our wing was very noisy. I did contact the staff who handled the players running around & spilling ice from the ice maker promptly, however, there was continual noise as teams left/returned from games. The air conditioner worked (we had air), but the controls did not work so no way to regulate & it made a lot of mechanical noise. We ended up unplugging it in the middle of night.
Stayed 2 nights in Jul 2023
Response from GM on Jul 20, 2023
Thank you for your review, I am sorry for the trouble with the AC unit, it has been looked at since your stay. Also apologies for the noise from other guests, I know it was a very busy time during your stay and the majority of the guests were with the 2 area baseball tournaments, that means families, kids and fun in the pool - sometimes they forget others are sleeping or resting. Deb Stanley, GM

8/10 Good

Dennis

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Great layout but dated. Excellent staff. Poor WiFi reception!! Great beds!!
Stayed 3 nights in Jul 2023
Response from GM on Jul 17, 2023
Thank you for your response - we are glad you enjoyed your stay. We will follow up with our WiFi provider for better options.Deb Stanley, GM

2/10 Terrible

Mitchell

Stayed 2 nights in Jul 2023

8/10 Good

Shannon

Liked: Cleanliness, property conditions & facilities
Clean the hot tub and pool
Stayed 2 nights in Jul 2023

8/10 Good

Tim

Stayed 1 night in Jul 2023

8/10 Good

Lance

Stayed 3 nights in Jul 2023
Response from GM on Jul 17, 2023
Thank you for your response. We are always working to get a perfect score and make your stay the best it can be.We hope to see you again.Deb Stanley, GM

2/10 Terrible

Dan

Stayed 2 nights in Jun 2023
Response from GM on Jul 17, 2023
Thank you for your response - it looks like we have room for improvement in your eyes. Please feel free to contact me to discuss your stay.Deb Stanley, GM

2/10 Terrible

Stuart

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room was shabby and carpeting was disgusting. Would never stay here again
Stayed 2 nights in Jun 2023
Response from GM on Jun 23, 2023
Stuart - my apologies that we did not meet or exceed your expectations during your recent stay. We do have 50% of our guest rooms including the suites completely renovated and of course we are working to get the remainder completed.Deb Stanley - GM

8/10 Good

Parker

Business traveler
Liked: Cleanliness, staff & service
Stayed at several other Ramkota’s and they are all very consistent. Very clean and well maintained. That being said it is in desperate need of updating.
Stayed 2 nights in Jun 2023
Response from GM on Jun 23, 2023
Thank you so much for the review - we appreciate the comments and of course are looking forward to getting the remainder of the rooms renovated. There is always another project to take on and complete.We look forward to seeing you again!Deb and Staff

2/10 Terrible

Todd

Liked: Cleanliness, property conditions & facilities
We could NOT get WIFI in our room. Multiple times we went to the front desk. It would work in the lobby, but NOT in our room. Very disappointing! That is a pretty standard & basic amenity. So there is NO excuse for it not working in the room.
Stayed 1 night in Jun 2023
Response from GM on Jun 23, 2023
Todd - my apologies that the wifi was not working properly during your stay. We do contact the provider and ask for their assistance if a guest is having trouble. It is hard to know how many devices in every room are connected but we will certainly pay attention to comments and critique.Deb - GM

6/10 Okay

Valerie

Disliked: Cleanliness, staff & service, property conditions & facilities
Hope I never have to stay there again
Woman at check-in was gruff. Door to room was challenging and she made me feel like I was an idiot for struggling with it. Door glass was filthy. Place needs an upgrade. No elevator. Hope I don’t ever have to stay there again!
Stayed 2 nights in Jun 2023
Response from gm on Jun 23, 2023
Valerie - my apologies that your stay with us was less than expected. We have addressed the staff attitude, not everyone is graceful under pressure and sometimes frustration is visible. I know you were here on an extremely busy weekend. My apologies. Have a great summer.Deb - GM

10/10 Excellent

Teri, Leon

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean motel, staff was super friendly. The beds aren't the best, they were pretty lumpy and springy. Nice pool and hot tub. The breakfast during the week was minimal, but on the weekend they have a couple of hot items. Overall, I would stay here again.
Stayed 3 nights in Jun 2023
Response from GM on Jul 17, 2023
Thank you for your comments - we are always working to improve our facility and we appreciate hearing directly from our guests. We hope to see you again.Deb Stanley, GM

10/10 Excellent

Annette, Bullhead City

Liked: Cleanliness, staff & service, property conditions & facilities
Cafe closed, not adverised when booking rooms!
Stayed 1 night in May 2023

4/10 Poor

Tiffany

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Our door knob to our room was broken and the air conditioner was extremely loud to run. We chose being hot over listening to that racket.
Stayed 2 nights in May 2023

6/10 Okay

ROGER

Traveled with partner
Liked: Cleanliness, staff & service
Room was clean, in need of some updating!
Stayed 1 night in May 2023

6/10 Okay

Robin

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very difficult time finding entry to the pool area. Hot tub was gross and in very poor condition, jets did not work and bottom/sitting area was rough cement. Room was clean and up to date. Friendly staff and decent continental breakfast.
Stayed 1 night in May 2023

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Nice older place. The check on was easy and the lady that checked me in was wonderful. Big place big clean rooms. Will stay again.
Stayed 1 night in May 2023
Response from GM on Jul 17, 2023
Thank you for your review and we are glad you enjoyed your stay - we will look forward to having you back again the next time your travel brings you to Watertown!Deb Stanley, GM

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location. Not far from anything. Safe. Decent continental breakfast.
Stayed 4 nights in May 2023

8/10 Good

Patricia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was dated, but clean & quiet.
Stayed 1 night in Apr 2023