Ratings based on 175 Verified Reviews

4.3 out of 5
89% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Is not handicap friendly.

Posted Jan 30, 2017
Pros: Location is the only reason I stay, but now the only IHOP in that area closed, so it's not even convenient to stay there.
Cons: Fix the rooms so they are accessible.
I've booked rooms several times now with this place, and each time I was told it was accessible for wheel chair. Both times I was booked into the same room which is NOT accessible for wheel chair use. I asked for a room that would let me shower, and I get stuck in a room with a shower chair. There as no grab bar along the side of the shower tub, so I had to hope I didn't fall backwards as I slid over to the shower chair from the edge of the shower. I was also not to impressed with the parking. It's hard enough trying to wheel across a bad surface, but worse when there is about 2 inches of snow. I looked around the parking lot, and it seems the handicap spots were the only ones not cleaned. Another issue is transferring into bed. If I didn't have some use of my legs, I wouldn't have made it up into the bed which is much higher than a chair. I wish they'd stop calling a room accessible when it's anything but.
Comment from Hotel Management
Feb 6, 2017 by Customer Care, Hotel Management
Thank you for reaching out and writing your review. We are sorry you were not given the handicap accessible room which is the one you wanted and that the parking space was not clean that time. We appreciate you bringing these matters to our attention. We will make sure that the hotel management looks into these. Hope we can serve you at one of our Country Inn and Suites in the future.
3 out of 5
Recommended
for Everyone
by A verified traveler from US

Quiet room

Posted Nov 26, 2016
Cons: Improve the handicap access rooms. Make them truly accessible.
We've stayed here before, and compared to other places, it is one of the cleanest in the area. The only issues I had with it revolved around my needs as someone with disabilities. The shower was not accessible. To be a handicap accessible room, ALL of the room needs to be accessible. Also, the bed was not very comfortable. I felt like I was going to fall off the side when I was doing my transfers, and laying down was uncomfortable for my back. I do appreciate the breakfast that is available, though I depended on my mate to get the food since access again was very limited for those in wheel chairs.
4 out of 5
by A verified traveler

Posted Nov 4, 2016 on Hotels
Room was nice. The only negative is the "fitness" center was 3 machines, bike-eliptical-treadmill, and a single set of 2 lb wts
1 out of 5
by A verified traveler

Posted Sep 30, 2016 on Hotels
Not dog friendly, more dog "tolerant". One of those places that sticks you off in a corner next to the loudest exit in the building.
Comment from Hotel Management
Oct 3, 2016 by General Manager, Hotel Management
First, let me apologize for the inconvenience you experienced here at Country Inn & Suites. We are pet friendly but we do have pet designated rooms. Since other guests may be allergic to animals of any kind, we feel it necessary to maintain certain rooms for our guests that do have pets. I also have a pet so, so personally, I do know how you feel. Please except my apologies. It is our goal to please and we failed.
5 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable stay

Posted Sep 10, 2016 on Orbitz
They are refurbishing the hotel so it didn't look as nice as it could have.
Comment from Hotel Management
Oct 3, 2016 by GM, Hotel Management
Thank you for your response to staying at Country Inn & Suites. There are many challenges to our guests & our staff at a time of renovating. Everyone will be most happy when it is completed. I do hope you return to see the finished project. You are most welcome.
4 out of 5
by Jesse from Council bluffs, IA

Overall worth the money

Posted Sep 1, 2016 on Hotels
The hotel was great for the price. Internet was pretty slow when there were more people which could be frustrating at times. All in all worth the money and would stay again.
Comment from Hotel Management
Oct 3, 2016 by General Manager, Hotel Management
I do apologize for the internet not meeting your expectations. I do hope you did report it to the front desk. We are there to help our guests & we all want you to feel a good experience.
3 out of 5
by Elizabeth

Posted Aug 30, 2016 on Hotels
The hotel was under construction. The pool is a bit small.
5 out of 5
Recommended
for Everyone
by A verified traveler from MN

Super friendly and comfy.

Posted Aug 20, 2016 on Orbitz
Pros: The atmosphere, staff, accommodations, food, and friendliness were the best!
Cons: Nothing that we can think of suggesting.
Location: We went to the Terry Redlin exhibit-WOW- it was lovely!
We thoroughly enjoyed our stay! The hotel was easy to access annd parking was generous. The food was generous and nutricious! The staff were SUPER friendly and helpful. Renovation was taking place. We had a newly-decorated room--NICE! Everything was so comfortable- we slept like a dream!
Comment from Hotel Management
Oct 3, 2016 by GM, Hotel Management
It is always great to receive positive feed back from our guests. So thrilled you will return & enjoyed the new look.
5 out of 5
by Gina

This traveler left a rating score only Posted Aug 16, 2016 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from Aitkin, mn.

my favorite hotel

Posted Aug 4, 2016
Pros: everything, great breakfast and they also have a reception in the evening,
Cons: can not think of anything
Location: A restaurant named second street station is a really great place to eat, plus you have the terry redlin art center just across the road.
My wife and I stayed at a comfort inn, motel 6, a mom and pop called Avanti in rapid city, and then the country inn and suites in watertown. The inns and suites wins on everything, we have stayed there several times before and it is our favorite hotel. they get it right, great,great, great. Thank you
Comment from Hotel Management
Oct 3, 2016 by GM, Hotel Management
WOW! you made our day as well. Thank you for the very nice comments concerning your stay with us here at Country Inn & Suites. Great guests make our job more fun.