Iron/ironing board, free cribs/infant beds, free WiFi, bed sheets

Reviews of Super 8 by Wyndham Watertown WI

2 out of 5
Super 8 by Wyndham Watertown WI
1730 S Church St, Watertown, WI

Reviews

7.2

Good

Rating 10 - Excellent. 108 out of 476 reviews" "
Rating 8 - Good. 166 out of 476 reviews" "
Rating 6 - Okay. 104 out of 476 reviews" "
Rating 4 - Poor. 59 out of 476 reviews" "
Rating 2 - Terrible. 39 out of 476 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Ashley

Traveled with partner
Liked: Cleanliness, staff & service, amenities
I stayed at the motel for one night because I needed to just have a night to relax and get some peace and quiet. The building was clean and presentable. The room room was clean and looked nice. The bed was comfortable and not hard like most are along with the pillows. The only downfall was their hot tub was out of service until further notice, which was kinda the sole purpose of going their to relax. I would stay their again though.
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello Ashley,We are delighted to hear that you found our rooms and overall property to be clean and comfortable during your stay. We apologize for any inconvenience caused by the temporary closure of our hot tub and appreciate your understanding. Your positive feedback is greatly appreciated, and we hope to welcome you back soon for another relaxing stay.

2/10 Terrible

Joshua

Traveled with family and small children, Traveled with pets
Disliked: Staff & service, amenities, property conditions & facilities
Tiny pool. Hot tub didn’t work. Room stunk. Shower wouldn’t get hot. Says newly remodeled and clearly isn’t. Don’t stay here.
Stayed 1 night in Mar 2024
Response from Manager on Apr 3, 2024
Hello Joshua, We appreciate your feedback regarding the pool, hot tub, room, and shower. Guest satisfaction is important to us, and we'll share your comments with our team for further review and improvement. Thank you for bringing these issues to our attention.

6/10 Okay

Kimber L

Traveled with group
Disliked: Property conditions & facilities
It was clean and inviting, but the plumbing need some attention. The toilet wouldn’t flush appropriately and the shower was super loud.
Stayed 2 nights in Mar 2024
Response from Manager on Mar 24, 2024
Hello Kimber L,We appreciate your feedback and apologize for the inconvenience you experienced. We will ensure our maintenance team addresses these issues promptly for future guests' comfort. Thank you for bringing this to our attention.

8/10 Good

Seantrice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Manager on Mar 3, 2024
Hello Seantrice,We appreciate you choosing to stay with us. Should you have any feedback to share about your experience, please don't hesitate to reach out to us. We value your input and hope to welcome you back in the future for an even better stay!

6/10 Okay

Aron

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Constantly had issues getting my keycard to work and get me into my room so i Constantly had to go to the desk. The lady at night was very helpful and nice but the gentleman during the day helped byt made it feel as if it was an inconvenience. Also there were pallets and mattresses around the dumpster outside my room definitely didnt make the place look good. The room was nice and clean.
Stayed 2 nights in Feb 2024
Response from Manager on Feb 27, 2024
Hello Aron, We appreciate your feedback regarding the keycard issues and will address this with the team. We're glad to hear you found the night staff helpful and the room clean. We'll also look into the outdoor area to ensure a pleasant environment for all guests.

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was clean and sanitized. The bed and sheets were really comfy.
Stayed 1 night in Jan 2024
Response from Manager on Jan 20, 2024
Hello Laura,Thank you for your positive feedback! We strive to maintain a clean and comfortable environment for all our guests. We're glad to hear that you found our facilities to be clean and our beds and sheets to be comfortable. We hope to welcome you back in the future.

6/10 Okay

Verified traveler

Liked: Staff & service
Stayed 2 nights in Jan 2024
Response from Manager on Jan 10, 2024
Dear Guest,I'm sorry to hear that your recent stay at our hotel was not up to your expectations. We strive to provide a memorable experience for all of our guests and I apologize if we fell short on this occasion. If you could kindly reach out to our hotel with any specific feedback, we would greatly appreciate the opportunity to address and resolve any issues you may have encountered. We hope to have the chance to welcome you back and exceed your expectations in the future.

8/10 Good

Candy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and decent for the price
Stayed 3 nights in Dec 2023
Response from Manager on Jan 8, 2024
Hello Candy,Thank you for sharing your feedback on your recent stay with us. We appreciate your acknowledgment of our hotel's cleanliness and affordable rates. We strive to offer a comfortable experience for our guests and are glad this was reflected during your visit. If there is anything else we can assist you with, please do not hesitate to reach out.

4/10 Poor

Caleb

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Manager on Dec 25, 2023
Hello Caleb, We're sorry to hear about your experience. If you have any specific feedback or concerns, we encourage you to reach out to us directly. We value your input and would like the opportunity to address any issues you may have had during your stay.

10/10 Excellent

Anna

Stayed 1 night in Dec 2023
Response from Manager on Dec 13, 2023
Hello Anna,Thank you for choosing our hotel for your stay! We're delighted to hear that you had a wonderful experience with us. We hope to have the pleasure of welcoming you back again soon!

8/10 Good

Orlando

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023
Response from Manager on Nov 21, 2023
Hello Orlando,Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you may have experienced during your stay. We value your input and will use it to improve our services. Please don't hesitate to reach out to the hotel management directly, as they will be able to address your concerns further.

4/10 Poor

Lee

Disliked: Cleanliness, staff & service, property conditions & facilities
Room smelled like urine.
Stayed 1 night in Nov 2023
Response from Manager on Nov 18, 2023
Hello Lee, We apologize for any inconvenience you experienced during your stay. Our team is committed to providing a pleasant and comfortable stay for all our guests. We encourage you to contact our management directly to discuss this matter further. Thank you for your feedback and we hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Jennifer

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Had to switch rooms due to cleanliness and findings bed bugs. If had been able to find a room in a different hotel we would have left the Super 8. Will not stay there again and will tell others not to stay there as well.
Stayed 1 night in Oct 2023
Response from Manager on Nov 1, 2023
Hello Jennifer, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

6/10 Okay

David

Liked: Cleanliness
The location of the property is great. Didn’t like my room being located directly over the pool area. Everything smelled of chlorine.
Stayed 1 night in Oct 2023
Response from Manager on Nov 1, 2023
Hello David, Thank you for your feedback. We apologize for any inconvenience caused by the room location. We appreciate your positive comment about the property's location. Please note that the pool area is well-maintained to ensure guest satisfaction. We will take your feedback into consideration for future improvements.

4/10 Poor

Tom

Disliked: Staff & service, property conditions & facilities
Dissappointment
we asked to check in early and the counter person said the room was not ready. I asked if he knew my name or reservation number and he didn't. I then gave him my name and he never looked it up, he just said not till 3:00. We got to our hot tub suite and the hot tub would not turn on. Kind of why we booked the hot tub room was for the hot tub. I tried the breakfast in the morning and I would not have feed that to my worst enemy. Gross bread, old hard plastic wrapped pastries, and oatmeal. If you don't want to do a breakfast don't advertise that you do and don't have pictures of the breakfast you donn't offer.
Stayed 1 night in Oct 2023
Response from Manager on Oct 25, 2023
Hello Tom, We apologize for the inconvenience you experienced during check-in. Our team will ensure better communication in the future. Regarding the hot tub, we apologize for the inconvenience and we'll have it checked immediately. We also apologize for the dissatisfaction with our breakfast offerings, and hope to welcome you back in the future.

4/10 Poor

Terry

Business traveler, Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Worst Not a super 8. Outside run down, carpete in the room damp had to wear shoes at all time. Checked in to late to change hotel. Front had to fix electrical to get lights and tv to work. Found bottles on the floor next to the bed. Never again.
Stayed 2 nights in Jun 2023
Response from Manager on Oct 11, 2023
Hello Terry ,We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your feedback pertaining to your experience at our hotel. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

2/10 Terrible

Hope

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
dirty mattresses by the parking lot. Room smelt very funny.
Stayed 1 night in Oct 2023
Response from Manager on Oct 10, 2023
Hello Hope ,Thank you for taking the time your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences with housekeeping issues. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

Karen, South Plainfield

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, on the main road into Watertown and close to downtown. Rooms were clean and staff was polite and professional.
Stayed 1 night in Sep 2023
Response from Manager on Oct 7, 2023
Hello Karen,We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our staff and your comments about our location. We hope you will return so that we can provide you an even superior experience.

8/10 Good

Frank

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Expectations were reasonable for the price.
Stayed 1 night in Sep 2023
Response from Manager on Oct 3, 2023
Hi Frank,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and great value for money. We hope to have the pleasure of hosting you again soon.

10/10 Excellent

Garmazhap, Brooklyn

Stayed 2 nights in Sep 2023
Response from Manager on Oct 21, 2023
Hello Garmazhap,Thank you for your positive rating! We're delighted to hear that you had an excellent experience at our hotel. We look forward to welcoming you back in the future!

4/10 Poor

Rebekah

Disliked: Cleanliness
The key card didn’t work to get in the building; the telephone didn’t work in the room
Stayed 1 night in Sep 2023
Response from Manager on Sep 28, 2023
Hello Rebekah ,Through feedback like yours, we are able to address our weaknesses and improve upon them and we thank you for taking the time to write. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Again, thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience. We hope that you will change your mind about giving us a second chance and that you will someday return to be impressed by the changes we've made.

10/10 Excellent

JASON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Manager on Sep 26, 2023
Hello JASON,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

2/10 Terrible

Kaprica

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room had an horrible smell the tub wasn't cleaned the room look as if some half cleaned it I wouldn't recommend no one to stay here a waste of money very disappointing
Stayed 1 night in Sep 2023
Response from Manager on Sep 26, 2023
Hello Kaprica ,I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

4/10 Poor

Janice

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The carpet in the room was dirty. The hot tub was not working. Hard to open the door with the "key".
Stayed 4 nights in Sep 2023
Response from Manager on Sep 21, 2023
Hello Janice ,I regret to discover that you weren't thoroughly impressed with us during your most recent stay most especially about the cleanliness of the room. I assure you that we have the highest standards of cleanliness and that your comments are very important to us and are being addressed immediately with our staff. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback.

8/10 Good

Kevin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice but breakfast sucked.
The front desk check in was awesome. The place has been refurbished. The breakfast was meager, not having any milk was unbelievable. The front desk person for mornings totally ignored us, was on his phone. Great location and I would stay again.
Stayed 2 nights in Sep 2023
Response from Manager on Oct 28, 2023
Hello Kevin,Thank you for your feedback. We apologize for the inconvenience you experienced during breakfast and with the front desk person. We will address these issues to ensure a better stay in the future. We appreciate your positive comments about the front desk check-in and our location. Please keep us in mind for a future stay.

2/10 Terrible

Nancy

Stayed 6 nights in Sep 2023
Response from Manager on Oct 3, 2023
Hello Nancy, Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

10/10 Excellent

Boyd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Manager on Sep 13, 2023
Hello Boyd,On behalf of our entire staff - thank you for your rating. We look forward to your next visit.

8/10 Good

Cynthia

Stayed 1 night in Sep 2023
Response from Manager on Sep 12, 2023
Hello Cynthia,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

10/10 Excellent

Roberto

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 7 nights in Aug 2023
Response from Manager on Sep 7, 2023
Hello Roberto,Thank you for sharing this honest review and feedback about our hotel. Guest comments such as yours help us to continuously improve. Thank you for your business.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing super about Super 8 in Watertown
Staff was unhelpful; hallways were dirty; "breakfast" was minimal.
Stayed 1 night in Aug 2023
Response from Manager on Aug 30, 2023
Hello Guest, I am sorry for any rudeness that you encountered and I assure you that your comments have been addressed with our entire staff and management team to ensure that no similar incident occurs in the future. Our housekeeping staff is held to a very high standard and we appreciate that you've informed us of a need to address housekeeping policies and procedures. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

4/10 Poor

Inez E

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never Again
Our room was 117. From the time we came in and left 2 days later, it remained "Damp". We had the air conditioning on and a little box fan to help move air around with no avail. Everything felt damp: carpet; sheets; towels and top bedding. The carpet was nasty and not vaccumed, and there was rust coming off the bathroom door frame
Stayed 2 nights in Aug 2023
Response from Manager on Aug 30, 2023
Hello Inez E, Thank you for your review, your feedback, and your comments regarding your stay. We want our guests to enjoy their stay and find our AC and heat amenities to be clean and in perfect working condition. Our ultimate goal is for our guests to be comfortable both in the summertime, and in the winter. Our maintenance staff has a regular schedule dedicated to checking the working order of appliances, the state of the furniture in the rooms, and bathroom fixtures. I am sorry that we failed to do this during your most recent stay. I am especially upset to hear that the situation was not addressed right away.

6/10 Okay

Robert

Business traveler
Liked: Staff & service, room comfort
Review
Holes in the wall above the toilet. Wi-Fi was very spotty and didn’t work while I was there(tv).
Stayed 2 nights in Aug 2023
Response from Manager on Aug 26, 2023
Hello Robert,Thank you for sharing your experience with us. We appreciate the input referring to our toilet and comments about our tv. We hope to see you again to deliver you with a 5 star experience.

2/10 Terrible

EDWARD, Nine Mile Falls

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Manager on Aug 26, 2023
Hello EDWARD, We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

10/10 Excellent

Alvita

Stayed 2 nights in Aug 2023
Response from Manager on Aug 25, 2023
Hello Alvita,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

8/10 Good

Diane

Traveled with family
Liked: Staff & service
Stayed 1 night in Aug 2023
Response from Manager on Aug 25, 2023
Hello Diane,Thank you for sharing this rating, and we welcome you to visit us again anytime.

8/10 Good

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Manager on Aug 25, 2023
Hello Vincent,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

4/10 Poor

Melissa

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Manager on Aug 25, 2023
Hello Melissa,It was our privilege to earn your business and we hope to host you again on your next trip.

8/10 Good

Steve

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find. Good amount of shopping and places to go eat.
Stayed 2 nights in Aug 2023
Response from Manager on Aug 19, 2023
Hello Steve,Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our hotel. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

6/10 Okay

Kim

Business traveler, Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
There is a horrible smell in the hall ways and the rooms. They smell musty and rotten. The whole thing needs to be aired out there’s a lot of condensation on the windows telling me that’s why it smells so bad. Ventilation is very bad.
Stayed 1 night in Aug 2023
Response from Manager on Aug 15, 2023
Hello Kim, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

10/10 Excellent

Carson

Stayed 1 night in Aug 2023
Response from Manager on Sep 2, 2023
Hello Carson,On behalf of our entire staff - thank you for your rating. We look forward to your next visit.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10 star's
Very nice room
Stayed 1 night in Aug 2023
Response from Manager on Aug 8, 2023
Hello Scott,Thank you for your review and comments regarding our room. Through guest feedback like yours we are better able to enhance guest experience; so thank you.

6/10 Okay

Kevin

Business traveler
Not impressed
Check in was qucik and smooth. Was told there would be breakfast in morning, they didnt have anything out, when asked the front desk he pointed to me that they have a toaster and coffee pot, but no bread or anything at all to eat and the coffee was not even on. 715am. Room was missing sink drain cover, no cups to rinse mouth and smoke detector was actually missing.
Stayed 1 night in Aug 2023
Response from Manager on Aug 8, 2023
Hello Kevin,I understand your concerns and we are deeply sorry for the issues you experienced during your stay. We have noted these issues and will work on fixing them. If you decide to stay with us again, please let me know. We would be happy to turn this experience around.

8/10 Good

Alexandra

Stayed 1 night in Aug 2023
Response from Manager on Aug 8, 2023
Hello Alexandra,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

6/10 Okay

Michael G.

Stayed 1 night in Aug 2023
Response from Manager on Aug 30, 2023
Hello Michael G., We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

6/10 Okay

Robin

Liked: Cleanliness
Not very pleased about the whirlpool not working and sounds like they are in no hurry to fix it.
Stayed 1 night in Aug 2023
Response from Manager on Aug 7, 2023
Hello Robin,We appreciate the comments, especially with regards to your opinion of our hotel. Please do come see us again.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was goof
Stayed 1 night in Jul 2023
Response from Manager on Aug 3, 2023
Hi Joseph,Your perfect rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Excellent

Jennifer

Stayed 1 night in Jul 2023
Response from Manager on Aug 20, 2023
Hello Jennifer,We love hearing that we were able to provide you with such a wonderful experience. Our goal is to provide every guest with an exceptional stay. We look forward to your next stay.

8/10 Good

Keith

Liked: Cleanliness, staff & service
Concurrent to airport and good
Stayed 2 nights in Jul 2023
Response from Manager on Jul 26, 2023
Hi Keith,We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you again for choosing to be a guest with us. We look forward to your next stay.

6/10 Okay

Dean

Business traveler
Disliked: Staff & service
Young man at front desk very unhelpful. No usb charging station anywhere in my room. Hot tub down for good. Great bed, nice couch room was spacious and clean. Ok price. Near restaurants. Good for the price not great.
Stayed 2 nights in Jul 2023
Response from Manager on Jul 22, 2023
Hello Dean,Thank you for taking the time to share. We appreciate your feedback regarding our bed and your insights regarding our price. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bring your own cleaning supplies
Room was dirty and poorly maintained. Door locks were loose so it did not feel secure, stains on everything, and dusty ventilation. See pictures
I wouldn’t put ice in that
Not sanitary for food
Only one left
I can only imagine…
Stayed 1 night in Jul 2023
Response from Manager on Jul 20, 2023
Hello Guest, It's our ambition to give you a five-star experience, and it's disheartening to discover that this is not the impression we left you with. We understand the frustration and we want to make sure that our guests are always comfortable. We appreciate that you've informed us of a need to address housekeeping policies and procedures. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.