Ratings based on 402 Verified Reviews

4.4 out of 5
90% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect location for Naval Boot Camp Graduation

Posted Mar 20, 2017
Pros: The location, the staff, the amenities - let me repeat...the staff. Anything we needed to borrow, they helped us in an instant!
Location: Easy to find and many restaurants within 5 - 15 minutes drive time.
We had extended family coming in for a recent graduation. The room was a nice size for two couples to stay and for a larger group to meet to visit.
Comment from Hotel Management
Mar 21, 2017 by Robie, Hotel Management
Thank you for the 5 star review. I'm so pleased to hear my team took care of you while attending the naval graduation. We look forward to seeing you again next time you re in the Waukegan, IL area. Best regards, Robie Sustayta Area General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Ohio

Close to Naval Training Base

Posted Feb 22, 2017
I was visiting out of state, it was helpful having everything so close by. There is grocery, gas stations and restaurants a few minutes from the hotel.
Comment from Hotel Management
Feb 23, 2017 by Amy, Hotel Management
Thank you for your feedback regarding your stay at Candlewood Suites Waukegan. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding how convenient the location is. Best regards, Amy Dow Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from A

The Best in a long time

Posted Feb 19, 2017
Talk about scented plug ins, everything dust free, inviting and welcoming environment. Wow! I must come back again. I'm impressed. Have been to 5 star hotels and this out done those in the past. Count me in, I'm coming back.
Comment from Hotel Management
Feb 21, 2017 by Amy, Hotel Management
Dear Rachel, Thank you for your very kind wordsand for taking the time to post your comments. We are delighted that you chose to stay at the Candlewood Suites Waukegan. I am happy to learn that you appreciated the level of service received from our hotel staff as well as our clean and comfortable accommodation. We look forward to your next visit. Warm refards, Amy Dow Hotel Manager
1 out of 5
by A verified traveler

Nice room but terrible worker

Posted Feb 14, 2017
I stayed one night with my boyfriend and my pet ,They changed me $1566 cuz my dog scratch the carpet with no warning when I check in ,I found out It was happened Like this last week so I think they don't want to warn anyone so they can make money of it
Comment from Hotel Management
Feb 16, 2017 by Amy, Hotel Management
To our valued guest, Thank you for choosing to stay with us. I understand your frustration in this matter. You came down and informed us that your dog had damaged the carpet and that you wanted to pay for the repairs. We then charged you what it will cost to replace the carpet. While we understand that your stay was not 100% satisfactory, we hope that you will choose to stay with us again in the future. Warn regards, Amy Dow Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Karrie from TN

Wonderful experience

Posted Feb 5, 2017
Staff was very friendly, hotel was clean, room was clean and lots of space. Great location for our visit for our sons graduation from Navy boot camp. Hotel staff congratulated him when we stopped by hotel. Hotel offers shuttle to & from graduation also.
Comment from Hotel Management
Feb 10, 2017 by Amy, Hotel Management
To our valued Guest, We take pride in providing the best accommodations and service, so your compliments are appreciated. I’m delighted to learn your stay was pleasant. I look forward to sharing your feedback with the entire team. Thank you for your attention in reviewing our hotel and congratulations on your son's Naval graduation. Warm regards, Amy Dow Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from San Antonio, Texas

within 15 minutes of naval station great lakes

Posted Jan 29, 2017
Clean rooms, staff goes out of their way to show appreciation for military families. They offer shuttle service to and from graduation ceremonies.
Comment from Hotel Management
Jan 30, 2017 by Amy, Hotel Management
Dear Derek, With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As our valued guest, your feedback will be shared with the team. Thank you for choosing to stay with us. Best regards, Amy Dow Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel to stay at for the naval graduation!

Posted Jan 27, 2017
I stayed at the Candlewood suites for 4 nights and I absolutely loved it! The staff was amazing. I was in town because my boyfriend was graduating from navy boot camp and they totally made me feel at home and as comfortable as possible. The location was perfect! The hotel is a few miles up the street from the naval base. They also offered complimentary shuttle service to the graduation and I was able to check in super early. The room had a few minor issues but nothing that would majorly affect your experience. I will definitely be staying at this hotel again in the future. The Candlewood suites turned out to be the best customer service experience I have ever had. Definitely a must stay at hotel!!!
Comment from Hotel Management
Feb 13, 2017 by Amy, Hotel Management
Dear Navy Girlfriend, We are delighted that you took the time to write. Your review lets us know that your stay was enjoyable. Our team works hard to provide a pleasant stay, so we appreciate knowing you felt comfortable while traveling. We thank you for your patronage and are delighted to hear that we will be your hotel of choice when in the area. Warm regards, Amy Dow Hotel Manager
5 out of 5
by A verified traveler

Awesome hotel, awesome staff!

Posted Jan 27, 2017 on Hotels
The staff was great, very friendly and helpful telling us about the Navy graduation since our son was graduating. The only weird thing was our shower it was level with the bathroom floor and water got everywhere when we showered. Other than that I loved the hotel and the bed was amazing.....or maybe I was just so exhausted lol.
Comment from Hotel Management
Jan 30, 2017 by General Manager, Hotel Management
To Our Valued Guest, We are thrilled to hear that we provided you with a comfortable stay. Your sincere feedback, which includes successes and areas for improvement, help guide our team who strive to deliver remarkable service. Thank you for selecting our hotel and for taking the time to share your experience. Congratulations again on your son's graduation. We hope to have the opportunity to host you again.... Warm regards, Amy Dow Hotel Manager
5 out of 5
by Tara

Posted Jan 24, 2017 on Hotels
Comment from Hotel Management
Jan 29, 2017 by General Manager, Hotel Management
Dear Tara, Thank you for choosing to stay at the Candlewood Suites. We appreciated the Five Star rating. We hope you will choose to stay with us the next time you are in the area. Regards, Amy Dow Hotel Manager
5 out of 5
by Mary

Nice place, recommended

Posted Jan 22, 2017 on Hotels
The staff let me check in at noon, which was really nice. The room was clean and comfortable. Shopping and eating is close by. A wal-Mart is just down the street if you need anything. A straight shot to the naval base. Easy to get around from here.
Comment from Hotel Management
Jan 25, 2017 by General Manager, Hotel Management
Dear Mary, Thank you for your very kind words. We are delighted to hear that your found your room to be clean and comfortable and shopping and eating is close by. We look forward to having you stay with us again int eh future. Warm regards, Amy Dow Hotel Manager