Ratings based on 357 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
90% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Brentwood, United States of America

Visiting son in Navy, currently at Great Lakes

Posted Dec 1, 2016
Cons: Room Cleaning/SMELL
Location: Had to find everything on our own, staff could not help.
Although the room was a smoking room, the smell of an ashtray was Very overwhelming! Everything smelled strongly of smoke, and yet we had not smoked in the room. Staff we not familiar with surroundings, could not tell us where anything was at or near by? Other then that.. visit was nice.
5 out of 5
by A verified traveler from US

Convenient

Posted Nov 7, 2016
Was close to several food outlets, Walmart and the naval training facility
Comment from Hotel Management
Nov 7, 2016 by Amy, Hotel Management
Dear Thalus, Thank you for your 5 star review and choosing to stay with us. I am delighted to hear that you found the Candlewood Suites close to everything that you needed to be near. We look forward to having you stay with us the next time you are in the area. Best regards, Amy Dow Hotel Manager
3 out of 5
by A verified traveler from US

Ok but not Marriott standards.

Posted Nov 6, 2016
The staff was nice but it was very short staffed. My friend tried to check in and she did not have a room ready. The room looked renovated. It just was not as nice as I can expect from Marriott. The upside is if you needed a place to stay it was OK. The complementary Internet was also nice.
Comment from Hotel Management
Nov 7, 2016 by Amy, Hotel Management
Dear Anon, Thank you for choosing to stay with us. The Candlewood Suites is the limited service extended stay offering by IHG, we are not affiliated with Marriott. We are happy to hear that you thought the room, internet and staff were nice. We hope that you will choose to stay with us agian. Best regards, Amy Dow Hotel Manager
5 out of 5
by A verified traveler from US

Room was beyond what we expected!

Posted Oct 24, 2016
Pros: The whole room but the bed is amazing!
Location: Great America, Walmart and several amazing restaurants.
Best hotel we ever stayed at. We stay here every time we are in the area.
5 out of 5
by A verified traveler from Chicago, Il

Looking for a reasonable room

Posted Oct 22, 2016
Needed an overnight to attend a concert. Hadn't previously used Candlewood. Very happy, will most definitely use again. Kitchenette was a bonus! Have used other "extended stay" properties and this was by far the nicest of any I have ever seen/used.
Comment from Hotel Management
Oct 24, 2016 by Amy, Hotel Management
Dear John, Thank you for your very kind words. I will sure to share them with the rest of my team. We are very happy to hear that you thought we were the best hotel you have ever seen/used. We look forward to having you stay with us again the next time you come into the area. Best regards, Amy Dow Hotel Manager
5 out of 5
by A verified traveler from chicago,IL

Posted Oct 11, 2016
Location: Food places near by, also a Walmart and gas station
Great location not to far from 6flags great America, very clean and comfy.
Comment from Hotel Management
Oct 12, 2016 by Amy, Hotel Management
Dear Ashley, Thank you for choosing to stay at the Candlewood Suites Waukegan. We are pleased you liked the convenient location of our hotel. Please come and visit us the next time you are in the area. Regards, Amy Dow Hotel Manager
3 out of 5
by A verified traveler

Visiting daughter

Posted Sep 4, 2016 on Hotels
The hotel and room was like any other one, simple. It was ok for a one night stay. The front desk was not friendly. I walked by the front desk with my luggage on my way out that morning and was not greeted. I wasn't ask was I checking out or how was my stay. Wow. The room was clean.
Comment from Hotel Management
Sep 6, 2016 by General Manager, Hotel Management
To our valued guest, Thank you for choosing to stay at the Candlewood Suites. We are pleased you liked the cleanliness of your room. Our hotel is very proud of its level of service, cleanliness and quality of its product and for this reason your comments are very troubling and will certainly be looked into. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be. Warmest regards, Amy Dow Hotel Manager
4 out of 5
by A verified traveler

Posted Sep 3, 2016 on Hotels
Nähe zum SixFlagPark und zur GurneeMill ShoppingMall waren unsere Auswahlkriterien. Ansonsten ist die Umgebung eher uninteressant, keine Möglichkeit für Stadtbummel o.ä. Hotel ist zentral gelegen (direkt am Highway),aber trotzdem sehr ruhig zum Schlafen, gutes Bett. Klimaanlage ist etwas in die Jahre gekommen, daher recht laut. Das Schlafsofa ist auch nicht mehr das Beste (Matratze durchgelegen), aber für leichtgewichtige Kinder noch ok. Erwachsenen definitiv nicht zu empfehlen.
Comment from Hotel Management
Sep 5, 2016 by General Manager, Hotel Management
To our valued guest, Thank you for choosing to stay at the Candlewood Suites. We are happy to hear that you found our hotel to be close to the venues you were visiting and the hotel quiet. We look forward to your next visit. Regards, Amy Dow Hotel Manager
4 out of 5
by James from Pasadena ca.

Comfortable but noisy refer.

Posted Sep 1, 2016 on Hotels
Had to stay 1week for family bus. Great, comfortable room. Nice to have kitchen with utensils. Only drawback referigerator too noisy.
Comment from Hotel Management
Sep 5, 2016 by General Manager, Hotel Management
Dear James, Thank you for choosing to stay at the Candlewood Suites. I an happy to hear that you found your room to be comfortable and the kitchen nice. We hope that you will choose to stay with us the next time that you are in town. Best regards, Amy Dow Hotel Manager
5 out of 5
by A verified traveler

Posted Aug 30, 2016 on Orbitz
The rooms were very clean and had a comfortable layout. The rooms appeared to be newly renovated.
Comment from Hotel Management
Sep 5, 2016 by Amy, Hotel Management
To our valued guest, Thank you for choosing to stay at the Candlewood Suites Waukegan. We are delighted to hear that you found you room to be clean and comfortable, We look forward to having you stay with us again in the future. Best regards, Amy Dow Hotel Manager