Problem with check in, issue was resolved.
Posted Jan 29, 2017
I booked the room through Expedia and chose the "pay at the hotel" option. Upon my arrival, the clerk said I needed to provide another credit card, because the one I booked with was declined earlier that day. I advised him that I used a prepaid card to avoid online fraud issues. I advised him that I chose the "pay at the hotel" option, so there should have not been an attempt to charge my card prior to my arrival, no response was received.
I was then advised that a room would be ready in about 30 minutes, but I could pay now to save time. I then provided the clerk another card to register. The clerk asked me to swipe my card to pay for the room, I complied. I then verified that the only amount charged was what was shown on my receipt, he assured me as much.
A few hours later, I received an alert from my credit card company advising me that 3 holds were placed on my card by the hotel in less than an hour.
I went back to the hotel and spoke with the evening clerk (Steven, I believe), he did everything possible to try and resolve the issue, but it was determined that it would resolve itself upon checkout when the holds were released.
The manager (Justin) also tried in vain to get the authorizations released, but the credit card company wouldn't budge. Justin sincerely apologized and assured me that the employee would be retrained on checking in credit card customers.
With all of of that said, the room itself was very nice and the employees were very professional.
Comment from Hotel Management
Jan 31, 2017 by General Manager, Hotel Management
Thank you for your review of our hotel. I am so happy to see that you left us this review. I know Steven tried very hard to correct the issue for you. I will be happy to show our team your comments. We hope you will visit us again in the future.