Ratings based on 1,561 Verified Reviews

2.7 out of 5
43% of guests recommend
2.9 Room cleanliness
3.3 Service & staff
2.9 Room comfort
2.4 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Close to our destination. Offered shuttle.

Posted Sep 20, 2017
Pros: Price and location
Cons: Encourage general maintenance on regular basis.
Location: Were attending graduation of Navy recruits at Great Lakes. Plenty of places to eat around this location.
Rooms were clean. Could see that remodeling was taking place. Shower curtain allowed water to splash on wall. Rear door did not open with room key. Was quiet and staff were very helpful.
Comment from Hotel Management
Sep 21, 2017 by ac, Hotel Management
Thank you, for your review. We will address the issue with the door with our maintenance staff so it can be corrected going forward, and apologize for any inconvenience this caused during your stay.
2 out of 5
by A verified traveler

Hotel smelled mildew toilet didn't flush. Vending

Posted Sep 18, 2017
Not a great place to stay hotel was being renovated. Outdated decor
Comment from Hotel Management
Sep 19, 2017 by ac, Hotel Management
Thank you, for your recent review. We apologize for any inconvenience that our current renovations have caused during your recent stay.
3 out of 5
Recommended
for Everyone
by A verified traveler from Arlington

Great Staff

Posted Sep 13, 2017
The hotel room was large but dated once a remodel is done this location would be great
Comment from Hotel Management
Sep 14, 2017 by ac, Hotel Management
Thank you, for your review. We hope to see you again once our updates are completed!
3 out of 5
by A verified traveler

Close to the amusement park

Posted Sep 10, 2017
Check in went ok, I was told that the door I go in to get to our room was a little "moody". We couldn't get into that door and had to go back around to the opposite door and walk back across to get to our room. The pool did not have towels available as stated and it was an indoor pool and freezing
Comment from Hotel Management
Sep 12, 2017 by ac, Hotel Management
Thank you, for your review. We will have our maintenance staff look into both the issue with the pool temperature and door lock, and apologize for any inconvenience this has caused during your stay with us.
5 out of 5
Recommended
for Everyone
by A verified traveler from chicago

great location,

Posted Sep 8, 2017
Pros: clean well kept quiet
Cons: need elevators we had a few bags elevator would have been great
everything is ten minutes, great location ... grocery store ten minutes away, six flags ten minutes away,
Comment from Hotel Management
Sep 10, 2017 by ac, Hotel Management
Thank you, for your review. We hope to see you again if your travels bring you back to our area!
3 out of 5
by A verified traveler from detroit,mi

Family Reunion

Posted Sep 8, 2017
Hotel is meant for a quick stay and low cost. Clearly wasn't terrible otherwise we would have not stayed. Staff was friendly and very nice and helpful. No breakfast anymore has info pool that is not heated a little cold for sept. Has a bar/ resturant that plays the latest music has pool table a few games. Not the upscale hotels I am use to but the bed was comfy room was clean microwave and mini fridge were nice.
Comment from Hotel Management
Sep 8, 2017 by ac, Hotel Management
Thank you, for your review. We hope to see you again if your travels bring you back to the area.
1 out of 5
by A verified traveler

Disgusting accommodations.

Posted Sep 4, 2017
Smelled awful, and not very clean! A dirty dive. I was afraid to walk on the floor, or lay under covers. Not very sanitary.
Comment from Hotel Management
Sep 6, 2017 by ac, Hotel Management
Thank you, for sharing your feedback. We are currently in the process of updating rooms to better serve our guests, and apologize for any inconvenience the current conditions have caused during your stay.
1 out of 5
by A verified traveler from Los ángeles.

Don't stay here, terrible place to stay.

Posted Sep 3, 2017
Pros: The front office lady was nice, she explained that the smell and the mold has been an ongoing issue...
Cons: everything, the place is dirty, had bugs, the awful smell in the hallway... unsanitary .
Checked in at 3 am, room was dirty, bed not made, the smell of mold and an awful smell from the hall way was just terrible. The front desk change the room, the smell of mold was overwhelming, the bathroom dirty, phone not working, run out of that place when I found a bug on the bed... just awful.
Comment from Hotel Management
Sep 4, 2017 by ac, Hotel Management
Thank you, for your feedback. Upon departure, we had your room inspected, and found no evidence of any harmful insects present. We apologize that you stay with us was not up to standard, and regret any inconvenience that was caused to you during your stay.
1 out of 5
by A verified traveler

Filthy motel.

Posted Aug 29, 2017
Discusting conditions, garbage in halls, terrible odor through out. My wife and I sustained bed bug bites.
Comment from Hotel Management
Aug 30, 2017 by ac, Hotel Management
We are sorry to hear that your recent stay with us was less than pleasant. Please contact us when convenient to discuss the issues that you have encountered.
4 out of 5
Recommended
for Families
by A verified traveler

Room Smell & Mildew

Posted Aug 23, 2017
Pros: over all it was clean and pretty quiet.
Location: Six Flags America, and The mall
The room itself was very nice, but the smell of stale cigarettes and the mildew on the ceiling was not pleasing if it wasn't for the fact I was dead tired and needed some sleep for my daughters Navy graduation the next couple of hours I would have asked for a different room.
Comment from Hotel Management
Aug 25, 2017 by ac, Hotel Management
Thank you, for your review. We will be sure to share your comments with our housekeeping staff, to address this issue for future guests.