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Reviews of SpringHill Suites by Marriott Chicago Waukegan/Gurnee

3 out of 5
SpringHill Suites by Marriott Chicago Waukegan/Gurnee
4101 Fountain Square Pl, Waukegan, IL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 660 out of 1001 reviews" "
Rating 8 - Good. 232 out of 1001 reviews" "
Rating 6 - Okay. 56 out of 1001 reviews" "
Rating 4 - Poor. 31 out of 1001 reviews" "
Rating 2 - Terrible. 22 out of 1001 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

TEMPERANCE

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel!
Stayed 3 nights in Mar 2024
Response from Hotel Management on Apr 9, 2024
Thank you so much for the kind rating we truly appreciate it. We look forward to seeing you again in the near future. Have a wonderful rest of the week.

10/10 Excellent

Angela

Stayed 5 nights in Mar 2024
Response from Hotel Management on Apr 9, 2024
Thank you so much for the kind rating we truly appreciate it. We look forward to seeing you again in the near future. Have a wonderful rest of the week.

8/10 Good

Travis Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed there for my son’s graduation from Navy Boot Camp. We stayed for three nights and everything was great. This hotel is very close to the graduation site
Stayed 4 nights in Feb 2024
Response from Hotel Management on Mar 12, 2024
Thank you for the kind rating and words regarding your stay with us. We look forward to seeing you again. Have a wonderful rest of the week.

10/10 Excellent

Regina

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Me and me husband stayed for Valentines Day!! It was very nice, clean, close to the casino and room was different style. Free breakfast.
Stayed 1 night in Feb 2024
Response from Hotel Management on Mar 12, 2024
Thank you for the kind rating and words regarding your stay with us. We look forward to seeing you again. Have a wonderful rest of the week.

10/10 Excellent

Summer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and quiet. Plenty of food options around it
Stayed 5 nights in Feb 2024
Response from Management on Feb 22, 2024
Summer,Thank you again for staying with us and thank you for taking the time to review our hotel. We hope to see you again soon!

10/10 Excellent

Brandon

Stayed 1 night in Feb 2024
Response from Hotel Management on Mar 25, 2024
Thank you for your online review. I hope you have a wonderful week.

10/10 Excellent

Tom

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location during a snow storm. Everything you need is within a 1/2 mile of the hotel.
Stayed 6 nights in Jan 2024
Response from Management on Feb 1, 2024
Tom,Thank you for taking the time to write a review of our hotel. We appreciate your wonderful feedback and we hope to see you again soon!

10/10 Excellent

Edna

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff.
Stayed 2 nights in Jan 2024
Response from Management on Feb 1, 2024
Edna,Thank you for taking the time to write a review of our hotel. We appreciate your wonderful feedback and we hope to see you again soon!

10/10 Excellent

Danielle

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful, easy check- in. Had a wonderful stay for my son's bootcamp graduation and liberty.
Stayed 3 nights in Jan 2024
Response from Management on Feb 1, 2024
Danielle, Thank you for taking the time to write a review of our hotel and congratulations on your Navy Graduate! We appreciate your wonderful feedback and we hope to see you again soon.

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Management on Feb 1, 2024
Curtis,Thank you for taking the fill out a survey review of our hotel. We appreciate your wonderful feedback and we hope to see you again soon!

8/10 Good

Samantha

Liked: Cleanliness, staff & service
Response from Hotel Management on Feb 13, 2024
Thank you for your online rating we truly do appreciate it and look forward to seeing you again in the near future.

10/10 Excellent

RHODORA

Stayed 1 night in Dec 2023
Response from Management on Feb 1, 2024
Rhodora,Thank you for taking the time to fill out a survey review of our hotel. We appreciate your wonderful feedback and we hope to see you again soon!

10/10 Excellent

Trish

Stayed 1 night in Dec 2023
Response from Management on Dec 24, 2023
Dear Trish,Thank you for taking the time to review our hotel. We appreciate you staying with us and we hope to see you again soon!

10/10 Excellent

Susana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and professional. Room was clean and had all the standard amenities. There's a Walmart right across the street and a Chase Bank. Plenty of restaurants to eat at down the street.
Stayed 1 night in Dec 2023
Response from Management on Dec 24, 2023
Dear Susana,Thank you for taking the time to review our hotel. We do love all of the close by restaurants and businesses also! Thank you for the kind words regarding the staff at the hotel! We hope to see you again soon.

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Management on Dec 24, 2023
Dear Margaret,Thank you for taking the time to give us a 10/10 review. We hope to see you again soon!

10/10 Excellent

Jessica

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so great! Everyone was friendly and accommodating.
Stayed 2 nights in Dec 2023
Response from Management on Dec 24, 2023
Dear Jessica,Thank you for taking the time to give us a 5/5 review. Thank you for saying such kind words regarding our staff, we hope to see you again soon!

10/10 Excellent

Oleg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Hotel Management on Dec 6, 2023
Dear Oleg,Thank you for taking the time to give us a 5/5 review, we are glad you enjoyed your stay! We hope to see you again soon!

10/10 Excellent

Craig

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, spacious rooms. Friendly, helpful staff. Easy drive to several attractions.
Stayed 2 nights in Nov 2023
Response from Hotel Management on Nov 28, 2023
Thank you so much for the kind words regarding your stay. We look forward to seeing you again in the near future and hope you have a wonderful rest of the week.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 27, 2023
Thank you for taking the time to post a review of our hotel. We truly appreciate it and will let the staff know that you had a great stay! We hope to see you soon.

8/10 Good

Brian

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friends field trip
Friends field trip for the casino next door. Rooms were super nice and clean. Plenty of room. Staff super friendly.
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 13, 2023
Dear Brian,Thank you for taking the time to leave a review for our hotel. We are glad that you enjoyed your stay and we hope to see you again soon!

2/10 Terrible

Diana

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very rude front desk person at night. Told they only clean the rooms ever other day. Had ask for towls which should be sone every day.
Stayed 3 nights in Nov 2023
Response from Hotel Management on Nov 13, 2023
Dear Diana, Thank you for taking the time to leave a review for our hotel. We are sorry that you did not enjoy your stay and I am sorry that you were not aware of our housekeeping policy. We hope that you will come to see us again.

10/10 Excellent

Geovanny

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds and pillows. I haven’t slept this good in months lol 😀
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 11, 2023
Thank you for staying with us and taking the time to review our hotel. We are glad you slept really well while staying here. We hope to see you again!

10/10 Excellent

Alejandra

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, comfortable and great stay at this hotel.
Stayed 3 nights in Nov 2023
Response from Hotel Management on Nov 6, 2023
Alejandra,Thank you for taking the time to complete your stays survey. We are Glad you enjoyed your stay and we Hope to see you again soon. Sincerely, Hotel Management

10/10 Excellent

Jesse

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They had wonderful rooms will be back soon
Stayed 2 nights in Nov 2023
Response from Hotel Management on Nov 6, 2023
Thank you so much for the kind words regarding your stay. We look forward to seeing you in the near future and hope you have a wonderful rest of the week.

10/10 Excellent

Kayla

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice for a weekend getaway
Nice hotel. Clean and nice staff. We stayed the weekend to go to Six Flags.
Stayed 2 nights in Oct 2023
Response from Hotel Management on Nov 2, 2023
Thank you so much for the kind words regarding your stay. We look forward to seeing you again in the near future and hope you have a wonderful rest of the week.

10/10 Excellent

Marissa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed in the area a few times and this was probably one of my favorite hotels. Clean and quiet. No parking fees and convenient area.
Stayed 2 nights in Oct 2023
Response from Hotel Management on Oct 30, 2023
Thank you for the kind words and rating we truly do appreciate it and look forward to seeing you in the near future.

10/10 Excellent

Patrick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect stay for our sons boot camp graduation
Stayed 3 nights in Oct 2023
Response from Hotel Management on Oct 30, 2023
Thank you for the kind words and rating we truly do appreciate it and look forward to seeing you in the near future.

10/10 Excellent

Alejandro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
3rd time staying here in the last 6 months great place to stay
Stayed 2 nights in Oct 2023
Response from Hotel Management on Oct 30, 2023
Thank you for the kind words and rating we truly do appreciate it and look forward to seeing you in the near future.

10/10 Excellent

Anabel, Riverside

Traveled with family
Liked: Amenities
Clean, excellent customer service and close to shops and restaurants
Stayed 3 nights in Oct 2023
Response from Hotel Management on Oct 23, 2023
Thank you for the kind words and rating. We truly do appreciate it and look forward to seeing you again in the near future.

10/10 Excellent

Erin, Clifton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean hotel. Not a fan of the set up of the TV for watching in bed, but understand the placement due to the pull out couch. I did like that the shower and toilet were completely separate areas.
Stayed 2 nights in Oct 2023
Response from Robert on Oct 12, 2023
Erin,Thank you for your feedback, we are so happy to hear that you enjoyed your stay with us. We hope you stay with us again soon!

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Robert on Oct 12, 2023
Dear Patricia,We are glad you enjoyed your stay with us. Thank you for your feedback. We hope to see you soon.

8/10 Good

Kevin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Basic clean good hotel.
Stayed 3 nights in Oct 2023
Response from Hotel Management on Oct 9, 2023
Thank you for the kind words we truly do appreciate it and look forward to seeing you in the near future.

10/10 Excellent

Melissa

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 4, 2023
Thank you very much for the kind rating for your stay. We truly do appreciate it and look forward to seeing you again in the near future.

8/10 Good

Anne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 26, 2023
Thank you so much for the kind rating we truly do appreciate it and look forward to seeing you in the near future.

10/10 Excellent

Floyd

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed there for 4 days for our sins graduation from the navy. They have a shuttle that takes you there and picks you up . Staff was great anf friendly.
Stayed 3 nights in Sep 2023
Response from Hotel Management on Sep 26, 2023
Thank you so much for the kind rating and words we truly do appreciate it and look forward to seeing you in the near future.

10/10 Excellent

Jami

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Robert on Sep 23, 2023
Thank you for staying with us, I'm glad you had a great stay! Hope to see you again soon!

10/10 Excellent

Victor

Stayed 1 night in Sep 2023
Response from Robert on Sep 23, 2023
Thank you for staying with us, I'm glad you had a great stay! Hope to see you again so

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Cleanliness
Needs better cleaning
The hotel room was nice, but it was definitely not cleaned well. There was a long hair caked on the coffee table with something sticky. Sticky food swiped on the desk. Hairs all over the shower. It seems there was a towel under the sheets.
Stayed 1 night in Sep 2023
Response from Robert on Sep 23, 2023
Thank you for your review. I'm sorry that you experienced these issues during your stay, we are always trying to improve our service. We hope to see you again soon.

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Hotel Management on Sep 13, 2023
Thank you for the kind rating we truly do appreciate it and look forward to seeing you in the near future.

2/10 Terrible

Maria

Stayed 1 night in Sep 2023
Response from Hotel Management on Oct 4, 2023
I am sorry you did not have a great experience. I hope you can give us another chance in the future and hope you have a wonderful rest of the week.

6/10 Okay

Janice

Liked: Staff & service
We stayed here for the Navy graduation. The location of the hotel was good, with a lot of stores and eateries nearby. The lobby and elevators were clean. There were some stains on the hallway carpets . I feel like the rooms could have been cleaner . The shower had a slow drain and the water was accumulating in the bottom of the tub during our showers . The iron in the room didn’t work but the staff gladly exchanged it . The staff at the desk was friendly . I feel since this was a Marriott hotel it could have been a little better.
Stayed 2 nights in Sep 2023
Response from Keenan, GM on Sep 11, 2023
Janice, Thank you for commenting on your experience at the hotel. We appreciate your feedback. We will do our best to improve and hopefully if you stay with us again in the future we will exceed your expecations

10/10 Excellent

Gao

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Keenan, GM on Sep 11, 2023
Gao,Thank you for the 10/10 rating on your experience with us!

4/10 Poor

Cheron

Traveled with family
Liked: Staff & service, amenities
I have chosen Marriott hotels for over a decade and never experience rooms that are not clean! The overall view of the hotels looks great but much deceiving!! Hotel needs to stay on cleanliness just pure nastiness.
Stayed 3 nights in Aug 2023
Response from Keenan, GM on Sep 11, 2023
Cheron, We apologize that you felt your stay was not up to standard, we will continue to strive to improve and to make sure you do not have this issue in the future.

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is friendly and professional. Loved the location, Irs easy for shopping and dining. They even off a great breakfast
Stayed 4 nights in Aug 2023
Response from Keenan, GM on Sep 11, 2023
Thank you so much for the kind words, we are happy you enjoyed your stay with us.

10/10 Excellent

Samara, Townsend

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Hotel Management on Aug 31, 2023
Thank you for the 5 out of 5 rating we truly do appreciate it and look forward to seeing you in the near future. Have a wonderful rest of the week.

10/10 Excellent

Michael

Stayed 4 nights in Aug 2023
Response from Robert on Sep 23, 2023
Thank you for staying with us, I'm glad you had a great stay! Hope to see you again so

10/10 Excellent

MARIA

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. We enjoyed the very spacious room. Very nice and clean.
Stayed 1 night in Aug 2023
Response from Hotel Management on Aug 22, 2023
Thank you for the kind words and nice rating we truly do appreciate it and look forward to seeing you again in the near future.

2/10 Terrible

Peggie

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Hotel Management on Aug 14, 2023
I am not sure what happened during your stay to get a 1 out of 5 but do apologize. Most people enjoy their stay with us. I hope you have a wonderful rest of the week.

10/10 Excellent

Bryant

Traveled with family
Liked: Amenities
Really well done all the way around
Stayed 1 night in Aug 2023
Response from Hotel Management on Aug 14, 2023
Thank you so much for the kind rating and nice words regarding your stay. We look forward to seeing you again in the near future.

10/10 Excellent

Chad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Robert on Aug 11, 2023
Thank you for staying with us, we hope to see you again soon!